Thompson-Morgan Reviews

“ Hopeless. Never again. I've never had such poor plants or bad service. Everything was small (or smaller than small). No helpfulness on delivery dates, all arrived at different times. One - despite promises of arriving before I was going away - came a whole month and a half late (and I was by that time away again) and was tiny. ”

“ I had 2 baskets delivered yesterday it must have been a new still o baskets the upside-down basket very poor service ”

“ Sent one packet of wrong seeds on a 3 packet order out phoned twice about this basically called me a liar saying they had not received first phone call when its on my phone record and said I'd got order wrong even though seeds sent out to me I'd never heard of then wanted to charge me for replacement , awfull service and won't be ordering again even though I've had lots of things in past. ”

“ I had a very abrupt rebuke by txt from Ryan a customer service employee I assume. ”

“ I had an issue ordering as a new customer and the price had changed. The customer service was terrrible. I asked if there is anything they can do or do they have any discounts for new customers to which I was told ‘ no there are no discounts for new customers’ wow the company obviously don’t want new customers!! ”

“ I have therefore no issues with their customer service but I would have preferred to have received good quality tulip bulbs in the first place. ”

“ It is bad enough that a long-established horticultural firm like Thompson & Morgan apparently don’t know the difference between a climbing rose and a shrub rose, especially a well-known variety such as “Iceberg” which holds the RHS Award of Garden Merit, but when this is pointed out to them, to treat the customer like an idiot and basically lie to me is totally unacceptable, appalling and abysmal customer service. ”

“ A useless company as far as customer service goes! ”

“ I ordered 15 delphinium plants nothing came for a few weeks so I rang t&m they had none left so order transferred to 2023 without telling me. Customer service lady was quite offhand eventually apologised and said money would be refunded. ”

“ Terrible company, customer service non existent. Just waiting for a plant that they have taken the money for and will inscribe. One of the worse companies I have ever dealt with ”