Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.35

1.4 Rating 290 Reviews

7 %

of reviewers recommend Thompson Cigar

Company Reviews

Questions

Metrics

1.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Thompson Cigar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So ordered online to get this package deal with cutter and case. Waited 1 months with sorry we are out and trying to get more... waited another month same thing. Now the 3rd month still nothing. I feel like they just took my information and practically stole it. Canceled the order and they didn't care. If you want cigars I would not recommend them.”

Helpful Report

Posted 1 year ago

“The products have been okay. The grief i have is with gift of a magazine subscription during checkout. I have tried repeatedly to cancel two accidentally gift subscriptions with no success. I call end have emailed bperx countless times and I feel cheated by Thompson Cigar.”

Helpful Report

Posted 1 year ago

“I had been with this company since 2009. I placed an order on 9/12/23. They cashed my check on 9/20/2023. Today is 9/29/2023, and they have yet to send my order. I called to see if they had shipped my cigars, and they had not. I cancelled my order and requested a refund. DO NOT DO BUSINESS WITH THESE PEOPLE!! Horrible customer service.”

Helpful Report

Posted 1 year ago

“Stealers thieves the right ward for them Using the media with false info with cheap prices 🤮🤮🤮”

Helpful Report

Posted 1 year ago

“I placed an order for cigars and humidor pack, cigars came in a box just big enough for the cigars and no humidor pack. I have used the message board 2 times and emailed as well with no response to either one. Terrible customer service. I have bought alot from them over the years. This was my last order with them. Famous smoke would never do this.”

Helpful Report

Posted 1 year ago

“Absolutely no one will answer the phone. I tried sales and customer service. I wanted to be a new customer but they apparently don’t need or want any new business. Their shipping rates are astronomical. Hours after leaving their site they sent me an email promising free shipping if I ordered today. And as you’d guess, they are NOT honoring it. I can’t get anyone on the phone or the chat line to help. I guess it’s better that they screw you over before you are a customer and lose money with them.”

Helpful Report

Posted 1 year ago

“Always order from them. Placed an order and went to place another order the next day and there was a glitch with their site and wasn’t able to order so I emailed them stating i wanted to order two more bundles of Cigars. Did not get a call back. I called them and told them what I was trying to do and they told me they couldn’t honor the same price. I am no longer ordering from them. Terrible customer service.”

Helpful Report

Posted 1 year ago

“So tired of getting email saving coupons that are shown in the cart costs breakdown but disappear when payment completion is required. Be careful to review orders before finalizing payment.”

Helpful Report

Posted 1 year ago

“Let me preface by saying I have always received my orders in a timely fashion from them and I have been a customer for over two years now. That said, every time I order I get a flood of marketing emails in my inbox from different companies. Most recently I ended up with a subscription to Equire in my physical mail box. I’m done with them. You would think for a premium price they wouldn’t be selling your info”

Helpful Report

Posted 1 year ago

“Every time I try to order off the catalogue I get never fails they don’t have what I want and try to sell me something I’m not interested if I love maduro or dark blends the last 3 or 4 times the sampler’s or the bundles or the 2 3 or4 bundles the one’s I want are never available and they try to push me to something I don’t want”

Helpful Report

Posted 1 year ago

“You steal from the working class”

Helpful Report

Posted 1 year ago

“since being bought by Scandinavian, either the warehouse is too small or the purchasing agent/warehouse manager aren't qualified. Twice my order wasn't back ordered but out of stock. With only 7% rating, its plain to see customer service is not their credo.”

Helpful Report

Posted 1 year ago

“Cigars too tightly rolled can't draw,spoke to customer service.got a emal backtelling me to print a return label after I told them I have no printer, they answer. Back telling me to just print a return label for credit over 6 weeks no help. They can kiss my biz goodbye forever. Lousy. Dmv. Type service.”

Helpful Report

Posted 1 year ago

“ABSOLUTE GARBAGE OF A COMPANY. 24 DAYS LATER AND STILL HAVENT EVEN SHIPPED MY ORDER. ALL THE GREAT REVIEWS ON THEIR SITE ARE FAKE. AND CANT LEAVE YOUR OWN. THE TRACKING SITE IT GIVES A LINK TO DOESNT EXIST. 20 MINUTE ON HOLD TIMES. RANDOMLY HANG UP ON YOU WHEN THEY DO ANSWER. GO EAT A LEATHER BOOT INSTEAD. YOULL BE MORE PLEASED.”

Helpful Report

Posted 1 year ago

“Worst customer service I have ever dealt with. They put tons of pendings on my card and then told me there was a billing error (nothing has shipped) they actually hung up randomly and when I called right back the phones were off. Called back another day and got nowhere again..:whoever they have answering phones (same girl everytime) is terrible at her job.”

Helpful Report

Posted 1 year ago

“Simply worst customer service I've ever witnessed. 12 days average for a response, and almost 2 months for the initial response. Billing mistake, welcome to a year long Rollercoaster ride with that spectacular customer service group! Order canceled due to their mistake, here's a promo for 30% of the savings the one we canceled on you was worth. STAY AWAY!!! FAR AWAY FROM THESE GUYS!”

Helpful Report

Posted 1 year ago

“My order came very late and the carton was empty. I never ordered from here again and refuse to. I was reimbursed after a short investigation with UPS.”

Helpful Report

Posted 1 year ago

“First, DO NOT read the reviews on Thompson Cigar website. As a customer, the website provides a link to write a review but it doesn't work. My main problem is that when you submit and pay for an order it takes at least 2 weeks until you receive your product. Case in point: I ordered 20 cigars on 5/20/23 and every time I go to the website it says "Awaiting Carrier Pickup." I just looked again on 6/1/23 and saw same message. If you want to order and don't care if you get your cigars 2 weeks later then they are fine. I end up having to purchase cigars elsewhere while I wait for my paid order. 2 week plus wait time is too long.”

Helpful Report

Posted 1 year ago

“My last two orders were Cancelled..NOT BY ME! They do not answer the phones..never Again!!!!!”

Helpful Report

Posted 1 year ago

“Terrible customer service. First time I ordered from them and definitely my last. They do not read the emails correctly They do not answer their phone. Sent wrong items and all their email says is your order was received on may 6th”

Helpful Report

Posted 1 year ago

Thompson Cigar is rated 1.4 based on 290 reviews