Thortful Reviews

Name: Thortful
Rating: 4.24

4.2 Rating 259 Reviews

81 %

of reviewers recommend Thortful

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4.2

Based on 259 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Thortful 5 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great cards, brilliant service and fast delivery. Ordered one day and they came the next. What more could you ask for? Also got 35% off! Always go to Thortful for “ different” cards as the ones you see in shops are all the same. Can’t fault them or their service.”

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Posted 10 months ago

“Brilliant service. Card ordered and arrived a day later, and bearing in mind it was over the Christmas period was absolutely superb. Well done to royal mail as well for honouring there side.”

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Posted 11 months ago

“With thanks to Thortful I am able to send a massive variety of cards and gifts to family and friends in the United Kingdom from my home in Canada. On time delivery is virtually guaranteed and has never disappointed. Billing, destination address storage and communication has been excellent.”

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Posted 11 months ago

“Brilliant set of cards for any occasion and simply the fastest dispatch I've seen. Never had a problem, the print quality is perfect - have had issues with their competitors, so thortful is definitely my go to!”

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Posted 11 months ago

“Ordered a card on 26th October for a friend's birthday on the 31st, card actually arrived on the 8th November !”

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Posted 1 year ago

“Card didn't arrive. It was a sympathy card where time was important. I requested a refund as per my statutory rights. Instead I was given a token for another card which does not include the postage I've already paid. So if I use that token, I'll pay two lots of delivery costs for one card (assuming the second one arrives). What a con.”

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Posted 1 year ago

“My husband . order Roses and a card through thortful . they were sent out a week early didn't arrive on 3rd November , message said was running late . arrived on the 4th November . I went out to Van to take them from driver , box bent and to find my husband order he through other boxes around , opened box flowers wilted and squashed, by the way I'm a qualify florist. so I no what i'm looking at”

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Posted 1 year ago

“Just like the comment below my order did not arrive and blamed Royal Mail for losing it. Offered a replacement which is too late. Also offered company credit which I would not spend as my order never arrived. Do not trust. Was forced to buy from a retailer which is what I tried to avoid.”

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Posted 1 year ago

“Card didn't arrive,they say they send them out 1st class and its Royal Mails fault 😒 That's the second time they've let me down. Never again!”

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Posted 1 year ago

“Not only are their cards a little different from other personalised greeting card websites but their customer service has proved to be efficient, polite and generous (unlike other similar companies I have used).”

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Posted 1 year ago

“The selection is wonderful! I found the company from an instagram advert and was unsure at first. So glad I shopped! I ordered 4 cards and they all arrived the next day despite not paying for next day postage. The customer service team are very quick to respond. Great business to support. Will be shopping again!”

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Posted 1 year ago

“Recently an order was placed for the delivery of flowers to 17 Thorngrove House, 9 Thorngrove Avenue, Manchester M23 9PQ. Your Delivery man, instead of taking the flowers to the address provide, left the box in the ground floor vestibule without making any contact with the recipient. This is fact as I witnessed this. I took the Box to the recipient, Mrs E. Morris, who is a 96yr old invalid. Whilst I am not the customer, the fact that your delivery driver chose to throw the box into the vestibule, this action, I find totally unacceptable behaviour. If this is the standard of service one can expect and has to accept as normal delivery procedure, I certainly would not use your service, nor would I recommend your company to anyone. On behalf of Mrs Morris, A shocking display of company representation and unprofessional service by your delivery man.”

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Posted 1 year ago

“Basically they’re excellent! Highly recommended! The following is a summary (a long, but honest, summary) of my interactions with Thortful’s Customer Happiness Team (great title, and they’re good at it!). I have been using them for nearly 5 years now and have never had any problems whatsoever. I suppose that’s why I didn’t leave a review, I should have though. Now I’ve got experience on how they deal with issues too, so I wanted to leave a review for both. As I said I’d never had an issue and their cards are fabulous, a great range from different designers, they also have photo cards. I especially like the gift options! They recently had a problem with their printers, which only affected me because one of the cards I ordered was for an imminent birthday. I had very kind emails from Maisie, who initially advised me of the printer issue which meant my card wouldn’t be despatched when required. I was given free postage on my next order, happy with that. I had incorrectly thought it was a minor hiccup and that the card was being sent on the next day, and so still had the chance of being delivered when I needed it. However, I had got it wrong and Laura emailed me to advise that the issue was more serious. What I liked was that she came across as genuinely, as were all of the team, sorry that this had happened. Lastly (apart from the standard feedback email, which I have responded to), I had an email from Jasmin. She confirmed that the printers were back up and running, which was great for my other cards I’d ordered at the same time with future dates. I got a refund for the card that was missed, no muss no fuss! I’m pleased it wasn’t a long term thing and I can’t fault their handling of the situation. Their range of cards is great! I love having all of the options they give, the choice whether to send them direct to the birthday person or to me. I used to think sending them direct was impersonal but now, being able type or upload my written message, they are or as if I’d written it myself! Having the address book within the app is really good, as are the reminders for birthdays upcoming (essential for me, 🧠 like a sieve!) I like being able to send multiple cards to different addresses, on different dates in one basket, that’s just, well … just👌🏽! It means I can take advantage of promos like the 4 for £10 without having to wait for them to come to me and then remember to post them when required and pay for more postage as well as multiple delivery charges! Finally, the additional gifts that are available are great! My cousins (male) loved the bright colourful socks! There could be more male specific gifts, although, who’s to say a man wouldn’t like flowers?! Well, not me! However, let’s just say, my large extended family have lovely socks! All in all, I think it’s fair to say, I love these guys and gals, they’re fantabulous! FYI How I found Thortful… I was always getting emails from Moonpig and Funky Pigeon so I used to use them as my ‘go to’ for sending cards online. For a while they were pretty much the only option. Then, I can’t remember how, I found Thortful, so I tried them out, and have used them ever since. I don’t even have the other two apps on my device any more.”

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Posted 1 year ago

“I had a problem with the flowers I was sent and contacted the company. They were so very helpful and the communication was excellent. I received a replacement bouquet and they were lovely. Would definitely use this company myself.”

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Posted 1 year ago

“Awesome experience, Royal Mail lost my order and Jasmin Hart couldn't have been more helpful in resolving my issue and getting my cards to me on time for my wife's birthday, top job :-)”

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Posted 1 year ago

“Purchased a beautiful Mother’s Day card from them, a great and cheeky design! There is a fantastic range to choose from, for every type of personality! Give them a go, you won’t regret it!!!”

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Posted 1 year ago

“I ordered a mother's day card a few days ago and it arrived on time for mother's day coming up! The card is excellent and exactly what i had ordered. I would recommend anyone to buy any of their cards as they are not too expensive and great products. Your staff member Ameera Najm is a gem and they helped me so much with an issue i was facing. Keep up the good work team!”

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Posted 1 year ago

“Would definitely recommend and will always order from here now rather than going into shops! Ordered Thursday for a birthday chancing it not thinking I’d receive it on time, posted the same day and arrived the next! Brill funny cards, super quick delivery and lovely to speak to on emails. Thanks guys x”

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Posted 1 year ago

“Due to the Royal Mail strikes my order has not arrived, however they were extremely apologetic and wanted to help resolve the issue in any way they could even though it wasn't their fault. They were quick to respond and extremely helpful and kind. Love their cards and have used them before with zero issues!”

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Posted 1 year ago

“Failed twice to send a birthday card I ordered and they give no confirmation emails relating to the order, or the mailing out of the order, so you don't know anything until it fails to arrive. While this was during some postal strikes the order is now two weeks old and there is no sign of the card”

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Posted 1 year ago

Thortful is rated 4.2 based on 259 reviews