Thortful Reviews

Name: Thortful
Rating: 4.24

4.2 Rating 259 Reviews

81 %

of reviewers recommend Thortful

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4.2

Based on 259 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Thortful 5 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a card for my friend's birthday and decided to get a bottle of gin with it to make it extra special. Unfortunately the card never arrived and my friend was sent a random bottle of gin with no idea it was from me or any message attached to it (this I found out a week later). Called thortful, they said the card must have torn off the outside. They said they would resend the card (pointless as it is now more than a week after her birthday) or credit the amount on my Thortful account. The employee also told me ''if we had known about this earlier''.... Obviously I couldn't have known about it earlier as my friend had no idea the gift was from me. After some back and forth they offered me 10GBP credit on my account, when I paid nearly 50GBP for a completely wasted gift, and obviously have no interest in using them again. They also said they don't provide refunds so credit was the only option.”

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Posted 3 years ago

“I love purchasing cards from Thortful as they are unique, funny and I think it’s great how I can purchase 4 at a time for upcoming events. They usually come really quick with delivery and I have full confidence in the company. Unfortunately I had a delayed delivery recently meaning my card did not arrive on time for the event. Fortunately it was for a baby shower so I have been able to repurpose the card for the arrival of the baby instead. I enquired about this issue and Milly Smith from customer services has been nothing but helpful: explaining to by the issue may have occurred, offering to resend the cards free of charge, suggesting alternatives if this is too late and providing a discount as an apology on my Thortful account for future purchases, despite the problem being out of their control. 100% will purchase again. Thank you Milly.”

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Posted 3 years ago

“Thortful is great, it's the first place I go when card shopping, my orders have never failed to arrive on time and my recipients always love the cards. There are regular offers on already reasonable prices, I also love the emails they send to check things have arrived. It shows they are mindful of the customer and really care that everything is OK. I really appreciate the service, keep being brilliant :)”

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Posted 3 years ago

“I think the customer service is absolutely fantastic! I recently ordered a fathers day card and my hubby absolutely adored it and I had so much fun filling it in with my daughters. The little extra coupons inside were such a lovely surprise and the fact that I was constantly updated on my order and even had an email to check it had been delivered on time shows what a professional and top class company these are. I will highly recommend!”

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Posted 3 years ago

“Great fast and reliable service. The card was very high quality. I would 100% recommend this company and will be using them again 👍”

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Posted 3 years ago

“Thortful has a range of different cards, perfect to reflect the individual you are giving too as well as the meaning you want to relay onto the receiver. Cards aren't expensive and delivery was quick! I even received an email of thanks for my order (not typical order received thank you!) and I just thought that was so lovely and the customer relations are brilliant.”

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Posted 3 years ago

“Ordered a father's Day card so impressed the quality of the card and the envelope was amazing very impressed it was posted in a separate envelope some companies just send the card in the post with no card envelope fantastic my new card shop.”

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Posted 3 years ago

“Order Father’s Day cards for three family members and none of the cards have arrived. The post has arrived and now I have no cards for Father’s Day. Coincidentally thortful close their phone lines on Saturdays so I cannot contact them and emails are responded to in around 24 hours. Really poor customer service, I will not use them again after using them for several years”

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Posted 3 years ago

“Quality fantastic, recyclable packaging and proper credit to designers. Really impressed and would recommend over similar sites”

Helpful Report

Posted 3 years ago

“I'm not sure what I would do without this website! I live in the USA and my family are all in England. Trying to gauge when to send a birthday card by regular mail to have it arrive on time is a head-scratcher. It can take less than a week, or over a month! With Thortful, I never have to worry. They have an amazing selection of unique cards by wonderful artists and they are delivered right on time. Peace of mind for a lower price - when does that EVER happen?! Thanks for a terrific service!”

Helpful Report

Posted 3 years ago

“Very pleased with the quality , service and selection of cards from Thortful. You can always find a unusual card for all occasions. Highly recommend.”

Helpful Report

Posted 3 years ago

“Great cards and fab customer service. When I wanted to add another card to my order (a couple of days after), they responded quickly to tell me that normally they would try to do this but my order had already been printed. They gave me 50% credit to use on my next order which they didn't have to do, and staff were really friendly and helpful, can't fault them. It was Nicola Arca and Ben Jordan who helped me, thanks!”

Helpful Report

Posted 3 years ago

“Such a quick postage and great selection of cards, I’ll be buying all my cards from here from now on!”

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Posted 3 years ago

“Thortful is my go-to for greeting cards. I've used Thortful for over a year to order blank cards that I can send friends & family and I also have used their service of sending cards directly to the recipient. The orders are always accurate, delivery is always prompt, and the cards are high quality, really funny and always extremely well received.”

Helpful Report

Posted 3 years ago

“I love how ‘thorftul’ this company has been recently by asking each and everyone of their customers whether they would still like to receive Fathers Day emails given the recent and difficult times. Out of the box thinking that I haven’t seen from any other card company.”

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Posted 3 years ago

“I have bought all my cards here over the last year or so and have been very pleased with the product each time. However today I wanted to pass on how amazing their customer care is. I had ordered a card and unfortunately gave the wrong address. On contacting them, they have sent out a new card to the new address free of charge!”

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Posted 3 years ago

“Very speedy delivery, gorgeous design and a quality feel to the card.”

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Posted 3 years ago

“Mother’s Day card never arrived! They won’t offer a refund for this - instead they will either resend it or give me a credit note. What is the point of it being recent a week after Mother’s Day or a credit note I won’t use as I don’t fancy ordering again! Sadly this was my first experience and a bad one at that.”

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Posted 3 years ago

“Waste of my son’s hard earned money. Almost dead on arrival and next day we’re only fit for the compost bin!!”

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Posted 3 years ago

“Son ordered Mother's Day card and flowers for Sunday 14th March 2021. Just had email card and flowers will be delivered Monday 15th March 2021. What do you pay over the odds for? Bad service, and poor customer care, as not many other providers during lockdown,. I have an upset son and will have an upset wife and mother. Shop for cards elsehwere.”

Helpful Report

Posted 3 years ago

Thortful is rated 4.2 based on 259 reviews