Thortful Reviews

“ She is now trying to get a refund and will use a different company in the future. ”

“ She did get a full refund and was told that the card and flowers had now been sent . ”

“ Ordered a birthday card a week before the date. Card didn't arrive. Contacted them with suggestion to use a 24hr service for replacement. Still waiting for replacement card. They did however refund me for original card. Won't use again. ”

“ Card didn't arrive. It was a sympathy card where time was important. I requested a refund as per my statutory rights. Instead I was given a token for another card which does not include the postage I've already paid. So if I use that token, I'll pay two lots of delivery costs for one card (assuming the second one arrives). What a con. ”

“ Terrible service and even worse customer services. Ordered next day delivery and was charged the same value as the actual card. No card and was offered credits rather than a refund. Stay away!!!! ”

“ Should re brand as Decitful ! Cut off time states 6pm for 24hr delivery and I made the cut off time by one hour they stated card was dispatched, checked tracking next day which showed card was NOT dispatched until 24 hours after order , Royal Mail did their job but this scam company lied. After complaining they promised to refund but as in line with their lies it still hasn't happened. - star given I would advise stay well clear. ”

“ Mother’s Day card never arrived! They won’t offer a refund for this - instead they will either resend it or give me a credit note. What is the point of it being recent a week after Mother’s Day or a credit note I won’t use as I don’t fancy ordering again! Sadly this was my first experience and a bad one at that. ”

“ Ordered a 50th Birthday card. It never arrived. Offered me credit towards another card. I requested a refund as I am unlikely to use this company again. ”

“ I emailed and was told it was down to Royal Mail and there was likely a delay and I was given a refund. ”

“ Worse experience Iv ever had ordering online I paid for a Father’s Day card that was supposed to arrive 3 days before Father’s Day (just to be safe) not only has it not been delivered Iv just checked it’s not even been printed. No e-mail telling me if any problems and no refund. What a joke ”