“Placed order for goods that were originally priced at £195 reduced to £156. Then just found out they are refunding because they were out of stock (but there not) there back on sale for £195 but the won’t process order. Poor service do not shop here”
“Ordered with these guys a few times probably 3-years ago (and considering ordering something now). I'm usually cynical about these kinds of companies, however, my experience was very good. The clothes I were recommended were exactly my taste, however, I probably wouldn't have gone for them if they were in the high street shop. One of the coats I ordered is still my favourite coat, and I still get compliments on it. Returns and refunds are absolutely no hassle and no fuss. Each order I send something back, and there's no issue at all.”
“Whats wrong with everyone saying bad stuff I ordered from them last month and had no issue and they do get back to you if you have any issues will understand if they were selling fake stuff but they dont terrace thread you guys are awesome everytime I needed to sort something out with order maximum time i had to wait was 26min come one now thats a service guys will never stop shopping from you your the best. Regards Mo”
“My clothes were never delivered and I don’t believe ever shipped, because i had not one, but two separate orders that never tracked further than “waiting to be updated by the courier.” this whole place is a scam fueled by fake reviews and as soon as i can figure out what legal agency to speak to, i will be.”
“This is not a good honest shop. I bought a top and they sent a different one that was cheaper then on phoning back I agreed to keep the top but for them to give me a code with the discount on. They did that but now I’ve come to use the code guess what!!!!!! No discount! Very bad service don’t trust!
I did email to ask where they discount was no reply”
“Excellent customer service, great choice of high quality clothing!
Professionally packed and really nice looking parcels. In time deliveries!
Highly recommended!”
“Clever approach that makes clothes shopping really painless. Excellent service and products are the genuine articles so very good quality. Default shopping choice now.”
“Some useful suggestions but they regularly send e mails for items that are already out of stock, or not available in your size. It’s just a lazy way of ordering for people who aren’t too fussy. With online ordering there’s no way of feeling true quality, colours or fit, and the return process means you just keep items, and put new clothes into the next recycle bag.”
“It took them a whole 14 DAYS (2 full weeks) before POSTING 2 of my items. The rest they decided they had no stock at all and refunded me.
No communication other then told they can't cancel my order as it was set as "gathering your items" and have to wait for it to arrive to send back.
Now day 15... Still yet to have anything.
I gave up in day 9 and bought new clothes in 20 minutes in the shopping centre.
Even ordering stuff on Chinese websites ships and arrives faster then thread ships out.
Not happy. Will never use it again.”
“I ordered a coat just before Christmas, and it has arrived this morning; I wasn't expecting it any sooner than this, but they sent me helpful update emails over the Christmas period. It arrived swiftly and very smartly packaged.
A friendly company...and I love the coat! Thanks!”
“Clothes are recommended by a bad algorithm, not by your assigned personal stylist. This was confirmed to me by Thread and by my stylist. I am constantly shown items that I know are not available in my size. Unfortunately the only way to get appropriate recommendations is to deal directly with the stylist, but he takes a week or more to respond and then seems to know less about clothes than I do.”
