“my stylist Freddie is spot on. Even my partner agrees that suggestions I have bought I generally wouldn't have if I had been in a shop doing it myself.
Great customer service and follow up which is a shocker in this day and age.
All round great web site, product and service 5 stars”
“Website is slightly counterintuitive but ok once you work it out. The service is good -suggesting ideas for individual items and outfits. Delivery speedy and returns easy.”
“It's good overall.. I find a bit odd that I still get the items I've marked as "no" appear in the styles time to time. Also my sizes not always available. Also would be great if the items I have bought are transferred to a separate page, called say... "purchased"? Atm it just stays in the liked page and is confusing if I wanna look at the t-shorts, but no the ones I have bought already - just the liked, but not purchased ones, if that makes sense. Thanks! Edgar.”
“Thread helps me shop more conveniently and buy better clothes. I particularly like being able to email my stylist when I need specific items and getting a few recommendations to choose from. Also, the returns process is very slick.”
“Photos of the outfits need to be better. What's the point in having an outfit with, 'this is how it's worn' and posting a photo of a guys sleeve, or his left foot, or a guy dressed in totally different clothes/colours.
Also a better range of clothes maybe? If I don't like a top one week, next week I probably still won't want it.”
“I have been using Thread for a few months now and have made a few purchases. I have found the entire process to be very easy, from the selection of outfits and items provided by Sophie, my stylist, through to ordering, delivery and most importantly the no hassle free returns.
I can honestly say Sophie has provided some new looks that have gone down very well and also made accessible items that I haven't been able to locate myself.
i would recommend Thread to anyone who, like me, isn't a natural shopper, but is looking to challenge their style and take a step up in their appearance.”
“Really good selection, some fits are a bit small but I have chosen bigger sizes to compensate! Good communication and excellent packaging and delivery. My stylist picks out great clothes and are always in the scope of what I want, giving me wider options to consider.”
“Good clothes and suggestions but doesn't take account of my dislikes a lot of the time... Would be better if I felt I didn't have to constantly dislike the same things and if things I have already disliked wouldn't appear in new suggested outfits.”
“I find that my feedback doesnt show itself in future suggestions which makes me begin to feel that the outfits you suggest are almost auto generated, or maybe batch sent. This takes away a feel of a personal service.
I think it best I give an example, I suggest that I do not wanted certain lower priced brands like Topman, but continue to recieve lower price outfits.
Also it frustates me when suggestions are instantly out of stock”
“Good concept but there is obviously very little regular input from stylists. Algorithm doesn't really seem to take on board ratings eg. I get loads of Topman stuff and I don't like to shop there and never rate them highly. Customer service is good, but it's good everywhere online now, pricing is good too.”
“The concept of having a personal stylist that will match ensembles and answer your every question as part of a free service is simply revolutionary. For people like me that are not into scouring the online or actual shops, this is a lifesaver.
If I could mention something to improve, that would be that the refunding could be a bit faster when I return items (it takes about 5 working days), especially when it's about a simple size change. Alternatively there could be a mechanism to use already paid amounts to fund new purchases as soon as they received my returned items.
That is only a small point though. The overall experience and communication is exemplary. Keep up the good work!”
“This is genius. It genuinely helps you make decisions about what to wear, from all the available stores (even places like Liberty), backed by a real expert and clearly a super smart recommendation engine.
It shows me things to go with what I already have, it pushes me to try new things, and I can adjust anything whenever I want.
And the browse function let's you search for any type of clothing (again from all over the internet and all sorts of stores and brands), then shows you things that match your profile.
It's all of men's fashion, tailored to you, in one place.
This is how to shop. This is super smart. This is the future.
Love. It.
My only thing is - it should be an app.
Px”
“You were doing really well, I'd decided to buy all my clothes via your service (about 1k a month normal spend) and then I sent some jeans back which I was told were 'returned dirty' and I couldn't have a refund, how jeans could be dirty having been tried on once is beyond me - although admittedly I did remove the tags and tie them back on.
Anyway, bad job”
