“Great site with so many boho chic options! Prices are great and the pieces I have received are beautiful and of good quality. I can't wait for cooler temps to rock some of these looks!”
“I return more than I keep however, the pieces I do keep are absolutely compliment earning! I truly love the pieces and unique selection but the price point is drastically higher for me. The only time I can place orders is during sales. I understand quality and unique appeal, I just wish some items where more affordable. I love the Happy Returns process! So easy and convienent however other brands I use don’t charge a fee to return, so it’s unfortunate 3BN does, especially when items are higher priced. I would prefer store credit and no return fee vs. return on card yet charged a fee.
I will continue to buy from this brand when on sale :)”
Hi Kate,
We truly appreciate you still being a loyal Three Bird Nest customer! Thank you for your feedback we will pass it on to our team.
We are still a growing business and Happy Returns does have a small fee for easy drop offs.
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
“I love the comfy jumper I bought, the fabric feels amazing. Had a bit of an issue but since their customer service is top notch they took care of it right away. Will buy more from this store”
“The quality of the dress received was very poor especially as it was pricey. I ended up returning it and was refunded only a percentage due to the shipping cost. It was a cheaply made dress. Very disappointed. I will never order from this vendor again. I would give it a zero star, if it was an option.”
Thank you for leaving your honest review. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“For the most part, I love 3BN and have had great experiences with customer service. I’ve literally spent thousands of dollars since discovering this shop and get so many compliments on my clothes!
My only complaint is regarding the lack of support for defective items. Unless it’s obvious, you don’t know if something is going to be a problem until you have a chance to wear it, which may not happen in the first few days of receiving it. I bought two pairs of Dani pants and had them shortened which cost another $24/pair. I wore one pair with no problem- perfect fit, wore them all day during a family party where I was running around, playing with kids, all kinds of activity- no issues. I wore the second pair to dinner for two hours and one whole side of the waist band busted out. Same size as the other pair- fit perfectly so it wasn’t like they were too small.
3BN wouldn’t assist me with this which was very disappointing- I paid $70 (alterations included) for pants I wore for 2 hours and can never wear again. I’m more cautious about what I purchase and decide to keep now. I know having an unlimited return policy is unrealistic, as people can abuse that, but is seems like some adjustments could be made to support loyal customers who experience something like this- even a credit would have been better than, “Sorry, nothing we can do” and an email telling me to pay attention to measurements when ordering. The size was not the problem- the item was. So, for that reason my overall customer service rating drops from what had always been a 5.”
“I loved all the dresses I ordered…well except for one. The fit was great don’t get me wrong but not what I thought it would be. I will definitely order more from here. Love it!!!”
“I was very pleased with the items that I ordered from Three Bird Nest. The fabric quality was great as well as the construction and a overall design. I was especially pleased to find that they were US based. The transaction process were smoothly and the order arrived quickly. I already have my eye on several more items”
“This is my go to store for clothing. Many of their items are just my style and usually fit the way I like. Returns are easy, so I’m never apprehensive to buy things that I feel I’m taking a risk at wearing! I am excited to purchase more stuff for the upcoming winter season.”
