“Their clothes are cute, however my most recent purchase wasn't my favorite. When I tried to initiate a return, the amount was nearly $20 less than what I paid. Just be aware of their return policy, as you'll be paying for the return label as well as an additional restocking fee. Not customer friendly.”
Thank you for taking the time to leave a review on the your order. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
To provide some clarification, we do not charge a restocking fee, just for the cost of a return label or return bar!
We'll be sure to pass your feedback about returns along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“I’ve ordered twice from you guys. Both times went off the size charts and both times were wrong!!! Updating the size charts would be extremely helpful, as most people go off those. I’m not sure I’ll order again as the sizing is way off.”
Thank you for your feedback! We always appreciate it when our customers take the time to leave feedback. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We recommend shopping by your measurements. Think of a "Small" as meaning the smallest of our available sizes for that specific product. We have some items that are true to size, but many of our items are much larger than their letter name typically indicates. For example, items we have labeled as "Small" can actually be closer to an "XL" in standard US Sizing by their measurements.
The measurements of our products are listed in the "Description" section on the item's page. As noted on the size chart, we do not recommend it to be used on our products. It should only be used as a point of reference when comparing it to our clothing. It is different at first, but we have found that our customers find items that fit them better than using standard sizing. Numerical sizing is not universal due to different body shapes and curves. By using their measurements, our customers find a better, more flattering fit.
Thank you for taking the time to leave a review on your order. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with the actual customer experience and they help other customers too!
We'll be sure to pass your feedback about these items along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“I bought the wild overalls. I’m going to keep them because it’s a hassle to return and they fit well enough, but for the price, the material is very cheap feeling. Fit is mediocre at best. Probably won’t purchase clothing from here again because it’s overpriced for what you get.”
Hi Vickie,
Thank you for taking the time to leave a review on our store! We really appreciate it when our customers take the time to leave reviews. They help us improve our customer experience and provide us insight into opportunities for growth within our brand. We are so very sorry that we didn't meet your expectations and we appreciate your feedback immensely.
We are so sorry to hear about this recent experience with us regarding your order! We have attempted to reach out to you via email to remedy the issue, but we have yet to hear back. If you need further assistance, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can. ❤️
“The turnaround time for shipping was great, but the quality of the pants was unacceptable. I wore the pants once and ordered a size up for an even looser fit, but after handwashing the pants per the care directions the pants now have a 3-4 inch rip along the back middle seam a small, but noticeable hole near the rip and another hole further out along the back. My bottom is nowhere large enough to fill the berth of these pants in a large, let alone my actual medium size, so the only culprit is poor manufacturing and poor quality control from the seller.”
“The clothing) on the website is super cute and fun. However, when I received my purchases, even though it was 40% I was very disappointed in the quality ( material) and the size appeared way off. Possibly try to drop it by one size. I do like the style”
“The clothes look cute in the photographs online, but they are oversized and unflattering. The cost of shipping both ways is too much to consider shopping there again.”
“I, normally, love what I have ordered. However the last item was WAY TOO Big. I even tempted to wash the Ruffled Pants, with hopes that they would possibly size down. They did not. :'(
I guess one never really knows when ordering if they sizes will be larger or smaller.”
“Be careful of inconsistent sizing. I ordered two pairs of pants. Both size medium. One was a big fit, even to the point that I wondered if I should have ordered a small. The second pair was so tight that I couldn't bend over or comfortably sit down. Unwearable. I returned that pair but the whole thing cost me almost $18 in shipping charges. (Shipping+return shipping). I did contact them about it and the response didn't address the inconsistent sizing at all. Then I reviewed an email asking me how my experience was with their customer service. I explained what happened and that my concern was not addressed and I never received a reply. The quality of the pants was great and I loved the styles but unfortunately I won't be ordering from them again. :(”
“After carefully reading the descriptions, reviews, and size chart-I decided to order. After trusting what I read, it costed me almost $20 to try on something way too small and send it back. Sadly, a waste of money and effort. 🙁”
“This was my first order. The clothes were way bigger than I would have expected based on size. When I went to return I was told there was a fee that was not refundable even when taking items back to a store location that they were associated with.”
“The quality of the clothing vs the price they're asking is WAY off. They're basically charging Free People prices for Forever 21 quality of clothing. Sure they're cute, but NOT worth the price they're asking.”
