“Really bad service.. seems no one was interested to help the customer .. I doubt anyone had any technical knowledge as the problem that I faced was simple.. I went in to exchange my esim with a physical SIM and when I entered the shop on esim I had 5g signals but after the SIM change I got 4g signals .. now when I pointed this out to the team there quick answer was that there can be a network issue and coverage issue .. I didn't buy that as you have a proper 3 shop where you are selling your service and you don't have 5g signals then what will you demo your customers? I was not happy with the attitude of the staff present there . Finally one guy tried to convince me but he didn't have any devices where he can show me that signals were the issue .. wasted my hour time giving them ideas to help me and asking a simple question to find a device and there own SIM to show that signals were the issue .. but some of the team members said they didn't use 3 as there primary SIM and there were no demo devices with a 3 5g SIM that was really weird..
Say if you don't know the problem contact backend teams but nothing ..
Really bad ..”
“I visited the 3 Store in Croydon this afternoon in the hope a member of their staff would be able to assist me with setting up of my new phone (S23 FE), and the syncing of my new phone to my Smartwatch. Not only did 'Alan' assist me with both, he took time to provide an indepth explanation of some of the additional features of my phone and Smartwatch. This was excellent customer service of the highest level and Three definitely have a star amongst their Croydon team.”
“I visited the store today and the sales associate named KANGA was extremely patient with me.
I wanted to obtain a new sim card. KANGA went through all the relevant options.
I say this as a pensioner of 66 years.
KANGA I found out had the same Birthday date as me.
I would recommend a visit to the THREE 3 North End Croydon.”
