“never trust this company, I couldn't enter the destination without sending a scan of the ticket I bought, I canceled it, but they didn't give me my money back. no contact number is given, everything is a robot, does not answer correctly. these are frauds.”
“Sikkim’s Stunning Scenery, Thrillophilia’s Stressful Strife
We visited the magnificent state of Sikkim through Thrillophilia. We loved every inch of this beautiful place, but the ghastly experience we had with this company cannot just be written down in a paragraph. There was hardly any communication between Thrillophilia and the local vendor. The drivers were not informed of much and refused to take the cars forward, demanding extra money for places already included in the itinerary. Our tour operator’s ‘efforts’ to sort things out only made everything worse. We ourselves were the managers, coordinators, and mode of communication between the drivers and agency. Most of the trip was spent reasoning with the drivers, calling people for them and basically being everybody’s pawns. Chaos erupted around every corner (literally!). Our time sightseeing was spent worrying whether we would be driven to the next spot or if we were just going to spend another drab day at our hotel. Sikkim did not fail to wow us with its towering mountains and mesmerising landscapes, but due to Thrillophilia, the trip was a world away from the relaxing escape everyone had hoped for. When we returned home, the trouble that had been caused overpowered the delightful memories of places we’d seen, and it was a relief that we could finally have peace without having to deal with rude, swearing drivers, endless arguments, phone calls and of course, awful travel companies. It’s impossible to put into words the infinite problems. All I can say, if you don’t value money, time, peace of mind and good holidays, Thrillophilia should be on the top of your list. It robs you from all of that.”
“Thrillophilia exceeded my expectations in every way possible! From seamless booking processes to unforgettable experiences, they curated a journey filled with adventure, cultural immersion, and relaxation. Their attention to detail ensured every aspect of the trip was flawless, leaving me with memories to cherish for a lifetime. I highly recommend Thrillophilia to anyone seeking an exceptional travel experience!”
“It was very good experience .Well planned and managed trip by Thrillophilia. Kamini assisted us well throughout the trip and our driver (vishnu) was very well behaved, punctual and great nature.”
“My experience with Thrillophilia was terrible. We booked a trip to Assam and Meghalaya through them, but it was a mistake. They're just a booking platform and offer no support once you've paid. Initially, Ms. Aashi Sachdeva assured us she'd take care of everything, but once we paid, she disappeared. The point of contact, Mr. Indraneel Dutta, was unhelpful and blamed us for the hotel issues, even though we chose based on Aashi's recommendation. It took hours to resolve the hotel problem, and we had to involve a local tour manager. They refused to cancel our booking for the next day, forcing us to book another hotel ourselves. We didn't receive a refund for the canceled room and lost around 20k. They promised to follow up but never did. It's been a month without any contact. Dealing with them was a nightmare, and I strongly advise against booking with Thrillophilia. They lack proper customer care and their staff seem inexperienced and untrained.
Also the bus driver misbehaved with us and involved his friends in a fight with us.”
“Booking and every arrangements were on point,the poc that was provided (Ishika daga) was very helpful and supportive. But the internal policies are really a big mess specially refund policy. Ensure that you don't fall ill after paying the money as they won't refund😅”
“I would like to extend my appreciation to Krishnakant Dadhich for the efforts in resolving all my issues I had during the trip efficiently. Your willingness to rectify the situation promptly has reassured me of your dedication to customer care.Employees like Krishnakant are much needed for Thrillophilia to reach greater heights. Rest assured I look forward to considering your services for future travel arrangements.”
“Thrillophilia gave me the worst experience of my life. We have booked our trip to assam n meghalaya with them. Booking with them was a big mistake. They are just a booking platform and they will not support u once u give the payment. We were contacted by Ms Aashi Sachdeva for booking and she gave me assurance that we will not have to worry about anything and she ll be there for everything and later on we were given Point of contact in the form of Mr Indraneel Dutta most weird employ I have ever come across. On reaching Cherrapunji the hotel which we had book was below standard and out of 3 rooms one was way beyond standard n not stayable. On contacting Aashi she did pik the call once and told she ll get bak and after that she stopped picking up the phone. Mr Indranil told that it is we who have chosen the hotel and v hav to manage before even understanding our situation n problem. On explaining him that the hotel options were send by Aashi her self and v chose on her assurance that this hotel is good we went ahead with the room booking. After 4 hours of struggle they did not resolve the issue n we had to speak to local tour manager rhea who on local company expense got our one room changed. We than ask her for next day cancellation in that hotel and asked them to help us book for hotel in Shillong and for that they told that we cannot change the booking now on telling them that india is free country and that they cannot force us to stay at a place which we are not comfortable they told that v ll have to make the booking on our own which we did eventually. We did not get any refund for the room which we cancelled in Cherrapunji and full amount was deducted. We had three rooms booked so had a loss of around 20 k. That’s not enuf they told once we reach they ll see but it’s been one month i didnot got any call from their side so I think if i had booked on my own or by some local company directly I wud have managed the problem easily but these companies make small issues big and do not solve them also and these point of contact and all the person contacting u are useless low cost non trained employees who do not understand what exactly is customer care. My warning please don’t book from them. I ll give them Big zero for their services.”
