“If you talking about food and guide they are best
I have to tell that it was fantastic experience with Thrillophilia!
The trip was better than I had anticipated, and everything was well-organized.
My point of contact was responsive, was amiable and helped me throughout the trip.”
“It was great experience, Very well organised trip with thrillophilia team doing multiple follow up before the trek just to ensure that everything was right.
The Guide Raju, was very polite helping in nature and someone who is been doing the trek from many years and sopmeone know everything about the place.
Tents were very hygienic and multiple blanket were providing. Feed was even more delicious both dinner and breakfast. Thanks thrillophilia team for organising trip really well, Looking forward to many such trips in future. :) :)”
“To provide context for the issues we faced, I must express my disappointment with the arrangements made by Thrillophilia. We experienced an unprecedented level of disorganization, highlighted by the absence of any communication from their end prior to the trip.
Despite explicit requests for a coaster bus, initially confirmed by yourself, we were provided with a 9-seater vehicle. This oversight led to significant discomfort during our daily 6-7 hour journeys with 8 passengers, a child, a driver, and a guide crammed into the vehicle.
Furthermore, the lack of coordination extended to the guide and driver, both sourced from Agency Ganesh, who appeared oblivious to our group size. This oversight compounded our inconvenience.
Efforts to contact you went unanswered, and promises made regarding refund of insurance costs were left unfulfilled. Notably, Mr. Sujeet Aryan, the designated on-ground coordination staff, consistently deferred our requests to you without providing any assistance, rendering the situation further frustrating. The agency, renowned for seamless service, failed us at every juncture.
Additionally, we encountered unexpected obstacles during immigration, resulting in further expenses. Despite assurances from the agent regarding our documentation, we were left uninformed and had to bear additional costs to rectify the situation.
Moreover, except for the hotel in Paro, the standard of accommodations fell below acceptable standards, with small rooms and hygiene issues, including the presence of cockroaches. Despite bringing these concerns to their attention, there was no response or action taken to address them.”
“My trip to Meghalaya was enjoyable, and we managed to visit all the planned locations. The group members were friendly, and the hotels were clean and well-maintained. Our driver was also helpful and kind. Overall, it was a positive experience, but I was disappointed that there wasn't a trip leader as expected. I hope the Thrillophilia team will consider providing guides with good knowledge of the locations for future trips.”
“My experience with Thrillophilia left much to be desired. Initially drawn in by their seemingly affordable Singapore package, I soon stumbled upon numerous warnings about their customer service. Despite this, I decided to proceed cautiously, opting only to book individual activities with them.
Regrettably, even this turned out to be a disappointing ordeal. While I received all the necessary vouchers, the process was marred by unnecessary stress and uncertainty. Prior to booking activities totaling INR 57000, a Thrillophilia representative named Mr. Royis assured me of his complete coordination and promised to provide a contact number for any issues during my time in Singapore. However, post-payment, he reneged on this commitment, stating that such assistance was only available for full package bookings.
Despite attempts to reach out during appropriate hours, as per IST, I received no response whatsoever. Mr. Royis failed to provide the promised support or even inquire about my experience using the vouchers. Thankfully, the helpful locals in Singapore assisted me in navigating the situation, albeit with significant time and effort wasted in finding solutions independently.
Overall, my encounter with Thrillophilia was marked by unfulfilled promises, poor communication, and a lack of accountability. I strongly advise against trusting this service for your travel needs.”
“So far only nagative feedback. I have booked 2 tickets and in 24 hours i got an email that my booking as been rejected and that they are initiating the refund. i have read somewhere on their website that it can take up to 10 business days to get the money back. So far nothing received and its been already 10 days.
i used the link from my email to raise a ticket, no reply and now even the link to raise a ticket is not valid anymore, like i have been cut off from doing so far. No phone number, no chat ... nothing how you can raise your concern. So probably this company is ok if all is ok but if there is a problem, they just dont support but take your money. i recommend to sue some better company with valid support.”
“1. Poor Volvo Bus Transportation : The transportation services were poorly organized. We experienced long delays and missed several key activities that were part of our itinerary. Additionally, the quality of the vehicles provided was subpar.
# Incident
We were informed that our bus from Delhi to Manali would arrive between 6 to 7 PM at Vee Kay Travels, Majnu Ka Tilla. To ensure everything was in order, we arrived an hour early and inquired about our booking at Vee Kay Travels. To our surprise, we were then told that the bus was actually scheduled to arrive at 8 PM. The bus number and timings initially shared with us were incorrect.
We attempted to reach out to the Thrillophilia Guest Experience Officer but received no response. When we called Thrillophilia support, we were instructed to contact the bus travel agency directly for further details. This left us feeling helpless and forced to wait until the bus arrived. At 8:15 PM, upon further inquiry, Vee Kay Travels informed us that the bus was actually scheduled for 10 PM, and they blamed Thrillophilia for the confusion.
After a frustrating wait, the bus finally arrived at 10:45 PM, but we were directed to a different pickup point, 1-2 kilometers away, without any proper explanation. Without any food, we had to wait until the bus started at 11:15 PM and then stopped for dinner at 1:45 AM.
We ultimately reached Manali at 12:45 PM the next day, far later than expected. The entire experience was marred by miscommunication and a lack of support, with each party blaming the other.
2. Poor Customer Support: We faced significant difficulties when trying to contact your customer support team. Calls and emails went unanswered, and when we did receive a response, it was neither helpful nor timely.
# Incident
We informed Thrillophilia about our extended stay in Manali for an additional day due to the initial delay upon our arrival. However, this information was not communicated to the hotel reception, nor did we receive any confirmation. Additionally, we requested to change our return booking from a bus to a cab due to the delays we experienced on arrival. Despite this, we did not receive any satisfactory response regarding the cab arrangement.
Finally, Thrillophilia informed us that the cab fare from Manali to Delhi for 2 adults and 1 child (10 years old) would be Rs 16,000, with no refund provided for the previously booked bus. Although we notified Thrillophilia about the bus cancellation three days in advance, no action was taken by their support team. Ultimately, we decided to book a cab ourselves through MMT for Rs 7,500, which was less than half the amount quoted by Thrillophilia.
3. Scattered Travel Information : The communication of information was not centralized, leading to significant confusion and difficulty in accessing the required travel details. We received some updates via SMS, others through WhatsApp messages, and additional information through email. This fragmented approach made it challenging to keep track of essential details related to our travel arrangements, such as changes in schedules, booking confirmations, and contact information. Having to search across multiple platforms for different pieces of information added unnecessary stress and inconvenience to our trip.
These issues caused considerable inconvenience, frustration and additional cost, detracting from what should have been a memorable and enjoyable trip. The lack of adequate support and the failure to deliver on the promised services were particularly disappointing.”
“I don't recommend as I had bad experience during my travel to Kullu Manali.
1. Having tie-up with low class bus travels.
2. Not professional in customer service.
3. Delay in response to queries during travel period.
4. Not helpful for customers”
“"I had a one of the best trip experiences with Thrillophilia. The stays were worthy of the prices we paid, driver was excellent. He was knowledgeous, considerate and cooperative. There was only a little glitch in the trip that the stay provided in the cherrapunji was quite far from the double decker root bridge due to which we couldn't complete our Trek and missed 2 spots. Besides this experience the overall trip was quite good and will highly recommend Thrillophilia for such plans.
Lastly, but not the least our Thrillophilia coordinator Harsh was super cooperative and had been in touch the whole time. This gave us the feel that the team really wanted to have us the best of experiences."”
“My Singapore Night safari Ticket booking through your company on dated: 07.04.2024 My Booking ID is BKDNVSXMLBK and I paid Rs. 14,075/-.
Same ticket I am not able to use and by new tickit same we already attached in mail. Because when I booked the ticket it was with pick up and drop included in the same.
Your employee sent pick up and drop service on time but they did not book Night safari slot time when i reach location then after i come to know my ticket slot was not booked. So I am going to buy a new ticket. same thing i convey to your team they did not give us proper answer for the same .
So, here we request you to refund my Night safari booking amount as early as possible because your team is not responding.
Regards,
Bhavin Patel”
“Heena provided excellent support throughout the trek, making it a truly enjoyable and memorable experience. The trek itself was fantastic, and I had a wonderful time.”
“The journey with Thrillophilia has been truly remarkable. Our trip turned out to be the most memorable excursion of our lives, thanks to the well-planned itinerary and accommodations provided. Despite encountering a few hiccups due to some unprofessional behavior from local hotel representatives, our driver was incredibly cooperative, ensuring he was with us every step of the way and guiding us properly. A special thanks goes to our tour representative, Teja, who was always just a phone call away and available whenever needed. Overall, we thoroughly enjoyed the trip, the accommodations, and the locations we visited.”
“It was wonderful experience to go on a trip through thrillophilia. The arrangements made by them were good and the staff support and continuous updates from them. Really loved the service.”
“I booked and paid a tour of the colosseum. The confirmation website is in broken english and does not work properly, so I had to do the process over email. The people responding back are trained to only converse with templates, and do not understand what you are saying, and their explanations are bad at the very least. Two days after my confirmation I get an email that the spots are not available and to choose different days, this does not work form me so I request a refund, because if you cancel nothing is refundable according to their policy. They ghost me after this and I get no responses, the only thing I could do with them at that point was to cancel my booking. The company is Indian and their grasp of customer service is limited to getting your money, any policy and information relevant to you, such as booking cancelation and when you will receive what you paid for is provided to you AFTER payment. they are a fraudulent outfit and the majority of their positive reviews are by bots and suspiciously by anonymous or Indian users. Make your own conclusion.”
