Ticketmaster Reviews

Name: Ticketmaster
Rating: 1.49

1.5 Rating 283 Reviews

13 %

of reviewers recommend Ticketmaster

Company Reviews

Questions

Metrics

1.5

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ticketmaster made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE WORST FOR CUSTOMER SERVICE - you can't speak to them, email them, live chat with them or contact them .... outside of their own very tight parameters - ok if you've got a question they want to answer - SO FRUSTRATING if you want to contact them for anything else - a total brick wall - would really think twice about using them again ....”

Helpful Report

Posted 3 years ago

“Absolutely atrocious customer service. Chat and phone unavailable and they don't respond to email.”

Helpful Report

Posted 3 years ago

“Absolutely no way to speak to anyone via phone or chat. It continually says not available. Emails not responded to either.”

Helpful Report

Posted 3 years ago

“Ticketmaster is a terrible site that we are stuck with. Example: I waited for show to open got in real quick picked the seats I wanted even were checked green, but missed by a small amount to another person. What did ticketmaster do? offer me tickets all the way in the nosebleeds even though there we close seats. In short Ticketmaster tried to dump off bad seats to me as if I had no choice. I HATE!! this company and after a life long concert going habit, have decided that if the act I want to see is using Ticketmaster as their ticket source I just wont see them anymore.”

Helpful Report

Posted 3 years ago

“What the Hell ! I want to book, I cant find the show I want, I cant get to speak to anyone ( apparently because they're so busy or so Ive been told the 5 times Ive tried today... ) This has to be the worst organisation Ive 'attempted' to dealt with. Are management awake ? Im disgusted and they should be embarrassed !”

Helpful Report

Posted 3 years ago

“Horrible customer service. Can’t talk to anyone you have to do live chats and emails. Requested a refund since the concert has been moved not just once but twice another year later and possibly again in the future. It’s absolutely a nightmare to deal with and they should make things right for their customers since we are under unseen circumstances!”

Helpful Report

Posted 3 years ago

“The worse service ever can't speak to anyone can't get refund even as the gig was cancelled such a poor company”

Helpful Report

Posted 4 years ago

“Got a Ticketmaster gift card last year for £100 all concerts cancelled so could nt book anything 12 month later still in lockdown and gift card now expired and ticketmaster will not extend the cards life or offer any refund .another coronavirus scam i will n ever use ticketmaser or LIve nation again to purchase a ticket out of principal .and hope they suffer major loses themselves and go under due to coronavirus”

Helpful Report

Posted 4 years ago

“Awful customer service. Called to add a carers ticket to my order, being trying for days on my lunchbreaks. They finally answered today, sniffed, and then hung up, great!!”

Helpful Report

Posted 4 years ago

“They have such outrageous fee it’s disgusting !! Greedy people , artists should be sue !! And they have no respect for health privacy with their new announcement of the immunity passes ! Unreal, I thought that stuff was a conspiracy but nope !!!!!”

Helpful Report

Posted 4 years ago

“Received a Ticketmaster Gift Card last Christmas but have been unable to use it due to the Covid-19 restrictions on venues. Their website says to contact them when a gift card is close expiring (after 12 months) and they may be able to extend. I have just spent two hours combing their website for a means of doing this. The Customer Service phone number has been shut down and their contact form is impossible to use for anything other than queries about ticket purchases. DO NOT Give Ticketmaster gift cards as presents! This company is taking advantage of the Covid-19 crisis to make a fortune on expired gift cards.”

Helpful Report

Posted 4 years ago

“Been waiting over a month for the refund of tickets I purchased over a year ago. This company has poor customer service and is intentionally holding on to people’s money. I will never purchase anything again from fraudmaster and I hope a better company that puts customer service #1 comes along and takes all the business away from them.”

Ticketmaster 1 star review on 17th October 2020

Helpful Report

Posted 4 years ago

“Absolute scam. Do not use this resale website. They’ll keep your money until AFTER the event. In my case 13 months and counting. Their reasons for keeping the money are spurious, in effect they’ve banked two lots of ticket money until October 2021.”

Helpful Report

Posted 4 years ago

“Bought Metallica vip for a drive inn show there was no vip $100 scam”

Helpful Report

Posted 4 years ago

“Paid for tickets on 2/7/20, with insurance. Event was canceled and I still have not received a refund.”

Helpful Report

Posted 4 years ago

“Avoiding issuing refund for cancelled concert despite multiple emails. Responses from customer services very poor. Clearly a policy to procrastinate and keep hold of customer money. Avoid”

Helpful Report

Posted 4 years ago

“My event got cancelled 2 weeks ago I stil have received no refund. I’ve emailed them and they keep trying to fob me off. They are a shocking company.”

Helpful Report

Posted 4 years ago

“One email promising refund, no telephone number to contact as the only one advertised goes to voicemail. Event should gave been weeks ago, friends who booked after have had offer of re booking but I've heard nothing”

Helpful Report

Posted 4 years ago

“No refund over a month after the concert was cancelled! 4 emails later and I am still waiting for someone to have the courtesy to reply. You promised me a refund last month. Why am I still waiting?”

Helpful Report

Posted 4 years ago

“I gave given 1 star as i cannot select zero unfortunately. My concert was to be in 3 weeks, obviously cancelled but heard nothing, i took out extra insurance in case it got cancelled but it would appear ticketmaster have rescheduled. I paid extra for cancellation and want my money back, but noone to talk to or contact online. No help online either. Ridiculous...never again...lesson learned.”

Helpful Report

Posted 5 years ago

Ticketmaster is rated 1.5 based on 283 reviews