“I feel robbed.
Today is day 3 of Tide stealing £11040 worth of deposit and first month rent of my new business base. Sent to a popular commercial agent In South West UK. They made the payment pending and then almost immediately asked me lots of questions, what’s my relationship with the receiver, what my business does and where do I have the money from and how I intend to use the account. I’ve answered extensively and sent them the copies or contract with landlord I was signing contract the next day, agent requested the money and I also sent them the proof of request from the agent. They then stopped replying to me for 20h. I upgraded my account to be able to call them and after multiple calls was constantly referred to the chat and told it’s a special team is dealing with it. I have then been ask to provide more documents and left hanging again after a very automated reply. They are not replying for more then 24h at the moment and I am loosing my mind. £11k is just floating in the ether. The agent is like- “just request the moment back” and I did, but they refuse to reply. I only just opened my company and this account and it was Tide that registered it for me and paid the companies house fee! What an irony. If anyone has any ideas how to find this money and get to them please give advice in your review. Oh, I also filed an official complaint in they website to which I got a soul crashing email about possible 35working days waiting time for the final result. Do not use Tide. I wish I’ve seen the rest of the reviews sooner. People have their business and bnerves ruined. Shame on you Tide.”
“This is totally rubbish platform I have ever use in my life and the biggest mistake as well , I had one issue with tide so I contact witth their customer support and no body sort my problem even after three days of contacting every team member is passing messages to another member , totally unprofessional service , I will not even. Give a zero star to tide 👎🏻👎🏻👎🏻👎🏻👎🏻”
“Only gave one star because no stars not an option. The company is useless, they shuffle problems around their chat team with nobody taking responsibility for sorting the many issues they create. Just avoid them.”
“I'm sorry to say I've had the same experience - thousands of pounds withheld without valid reason for weeks and no knowing when I will gain access to it- some of those funds were for food and bills and can't access them and legit bills have not been paid despite money available to pay them during this time ie internet line bill. Truly shocking and disappointed and urge you to find a reliable bank. These are fraudsters and fake. No proper bank would do this.”
“I would give this company minus 5 stars as they have been the most obnoxious and unreasonable and I’ve had the most frustrating experience with them. They blocked my business account for no reason and are asking to review confidential business documents in order to unblock the account. I’ve been asking them to close my account and they won’t even do that and keep giving me excuses. I wish I had read all the reviews here before opening an account with them. I’ve lost sales and unable to receive any payments or make payments. After reading the comments here, I’m worried that I may lose all my money in the account. How is this even acceptable?? Absolutely ludicrous and disgusting. How are they getting to operating as a business banking app is beyond my comprehension.”
“Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at an additional cost).
Stay away from Tide unless you want to lose all your money.”
“Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at an additional cost).
Stay away from Tide unless you want to lose all your money.”
“Not one but 0 stars!!!! My experience with this company has been dreadful. Their actions have severely damaged my business by unjustifiably freezing my account in good standing, causing significant financial distress. Despite our positive history and substantial transactions, their lack of communication and clarity has turned my experience into a nightmare. I strongly advise others to stay away from this company to avoid similar misfortune.”
“Look at the state of this review page - this company are a disgrace. Froze my acount for no reason, ignored me for weeks, I fell behind on a lot of payments, no compensation offered. Never ever use.”
“On April 10, 2024, I applied for a Tide Business account. By April 24, I received a request for additional details. Despite exchanging four emails and providing all requested information, I sought clarification on one point. Subsequently, without explanation, my application seemed to be rejected. This was confusing, especially since the last correspondence from a Tide representative still requested further evidence. It appears my rejection was based solely on my request for clarification. My business partners, who are in the same industry, have not faced such issues, suggesting a potential error in my rejection. Despite numerous attempts to contact them, Tide has stopped responding to my emails. This experience has been frustratingly unproductive. The customer service agent involved was named Stella Anna.”
“Same issue here as everyone else. They keep copying and pasting the same message requesting more and more docs. No actual response to any of my own questions. Feels like I am just chatting to an AI. I have complied with their requests but they seem unable to make an accurate evaluation of a legitimate business. I’ve taken all my money out now and opened a new business account.”
“Tide blocked my business account for no reason on the 12th of April. I have been trying to get any answers from them without any luck. I raised an official complaint against them through resolver and I advise anyone here to look for further help or we can probably raise a group complaint against this company, because they act unlawfully and keep our money and refusing to release the funds blocked in our accounts.”
“Put a temporary pause on account on 21 January to "run extra checks". Despite repeated requests to explain or release funds they have failed to do so.
Reading other reviews it would appear it is normal practice for this organisation to unlawfully withhold funds, do not use this platform
Customer communication is also non existent”
“Worst bank same reasons as most reviews, they block access to your money and ask for many documentation even though documents are provided they still don't resolve the issue communication is awful there is no contact number for them so there making money from innocent people make sure u take ur money out the account immediately”
“I’m only disappointed this system doesn’t allow zero stars as this lot are diabolical. Ruined my business by freezing three accounts with no reason given. All we’re in Credit moving good sums through, never any issues and they made my life a nightmare. Please avoid”
