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Tieroom UK Reviews

4.7 Rating 2,038 Reviews
93 %
of reviewers recommend Tieroom UK
4.7
Based on 2,038 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Anonymous
Anonymous  // 01/01/2019
The tie is lovely. Had to contact tie room as due to post, it would not be in time for christmas. I was sent another tie by next day delivery with a postage paid envelope to return the other when it arrived. Really good customer service.
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Posted 2 years ago
Item not received 3 weeks after order !
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Posted 2 years ago
Great quality pocket squares, good price and very fast delivery
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Posted 2 years ago
Great selection and good delivery
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Posted 2 years ago
My third purchase from Tieroom. Always quality, good value for money and promptly delivered
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Posted 2 years ago
Excellent service and an excellent product! Had reason to get in touch and they couldn't be more helpful!
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Posted 2 years ago
I still haven’t received the tie yet, once o get I will do a review
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Posted 2 years ago
Lovely bow tie. First class service.
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Posted 2 years ago
Excellent quality pocket squares that were delivered delivered promptly
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Posted 2 years ago
A wide selection of quality ties. The customer service is great; the response to queries is extremely quick and friendly. It’s particularly useful that you can order test samples to help match against suits, jackets etc. Tieroom will be my first port of call when looking for my next tie.
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Posted 2 years ago
Great quality
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Posted 2 years ago
The website is easy to use, and the delivery process efficient. I'm very pleased with the tie itself, a high-quality product. I can strongly recommend Tieroom.
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Posted 2 years ago
I wouldn't have ordered if I had realised the company was not UK based. Partly as I like to support local companies but more importantly as it was a gift and I needed it delivered in a few days. It got held up in Sweden and took weeks to arrive. I was given a £5 compensation payment, but that wasn't really the point. Be honest and make it clear to UK customers you are not a UK company
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Posted 2 years ago
Hi Miranda, I fully understand you are upset the package did not arrive in time. We are so sorry for this. Getting you the package on time is our responsibility, and we failed. For this specific order, the delay was due to the strikes at the Royal Mail, and your package was held up after it reached the UK. The strikes impacted all shipments within the UK, no matter whether they were shipped from abroad or not. Like many companies these days, we offer our products globally. The UK is our biggest market, and we ship thousands of orders to the UK each month. For UK orders, we pay UK VAT, we have a UK return address, we offer customer service in perfect English over email and phone, and, if it matters, two out of three founders are half English. The contact details on our site clearly state where the company is based if someone wants to know. Ensuring shipments arrive on time is something we put massive effort into. Like any e-commerce company, we have to rely on partners to ensure this, and, unfortunately, there are no companies with a perfect track record when it comes to delivering on time for every order. Things like strikes, accidents, pandemics, human error, etc are always a factor. Our track record of 99% of orders on time is, we believe, as good as it gets. Still, that one in a hundred package that gets delayed upsets us as much as the customer, and we are so sorry you ended up being one of these delayed packages. I hope you can understand. Thanks for shopping with us!
Posted 2 years ago
Great service
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Posted 2 years ago
Nice tie, but unfortunately it was way too big. Although the length was adjustable, it did not allow for what I would regard as a standard collar size (16). I had to carry out some minor adjustments before I could use it.
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Posted 2 years ago
Thanks for the input Andrew! We will look into if we can make them possible to adjust to even smaller sizes in the future. Thanks for shopping with us!
Posted 2 years ago
Excellent quality , would recommend .
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Posted 2 years ago
very nice bow tie and good service I will be back.
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Posted 2 years ago
A quality tie delivered on time. I’d highly recommend this company.
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Posted 2 years ago
Great product, nicely packaged and excellent customer service
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Posted 2 years ago
The tie was brilliant quality and the customer service was excellent. The delivery was delayed so they sent a replacement next day delivery so that I could have the tie in time for my party. Brilliant company!
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Posted 2 years ago
Tieroom UK is rated 4.7 based on 2,038 reviews