Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.69

4.7 Rating 2,023 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

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“Quick and timely delivery of a delightful New Year's tie. 👌”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“With Royal Mail strikes ongoing Tieroom's Customer service was truly excellent. I was given a date to contact them if my parcel had not arrived, on the agreed day they dispatched a replacement item via DHL along with a return envelope. It arrived in time for Christmas ( just !).”

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Posted 1 year ago

“I was shopping to replace an older item when I found this company. They had a well-presented website that was easy to navigate, and the photographs were realistic. I was able to match the colour of the item I was replacing. The item was well-made and the fabric was of good quality. The design of their other items looked classy. It was a pleasant shopping experience but I was disappointed by the time taken to receive the item (almost one month after ordering). The order did not arrive in time for the event in which I needed the item. But to be fair, the delay was caused by Royal Mail’s own problems and I could not blame Tieroom. The other delivery options were not economical for a small order. I will shop here again and I can recommend this company to a friend, but with the caveat to place an order in good time.”

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Posted 1 year ago

Thanks so much for your detailed feedback! Very happy to hear you like our site and our products. The strikes at the Royal Mail have caused our customers and us a lot of grief, but now that the strikes are over, orders are again arriving on time.

Posted 1 year ago

“Fast service and beautifully packaged!”

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Posted 1 year ago

“The tie is lovely. Had to contact tie room as due to post, it would not be in time for christmas. I was sent another tie by next day delivery with a postage paid envelope to return the other when it arrived. Really good customer service.”

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Posted 1 year ago

“Item not received 3 weeks after order !”

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Posted 1 year ago

“Great quality pocket squares, good price and very fast delivery”

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Posted 1 year ago

“Great selection and good delivery”

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Posted 1 year ago

“My third purchase from Tieroom. Always quality, good value for money and promptly delivered”

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Posted 1 year ago

“Excellent service and an excellent product! Had reason to get in touch and they couldn't be more helpful!”

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Posted 1 year ago

“I still haven’t received the tie yet, once o get I will do a review”

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Posted 1 year ago

“Lovely bow tie. First class service.”

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Posted 1 year ago

“Excellent quality pocket squares that were delivered delivered promptly”

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Posted 1 year ago

“A wide selection of quality ties. The customer service is great; the response to queries is extremely quick and friendly. It’s particularly useful that you can order test samples to help match against suits, jackets etc. Tieroom will be my first port of call when looking for my next tie.”

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Posted 1 year ago

“Great quality”

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Posted 1 year ago

“The website is easy to use, and the delivery process efficient. I'm very pleased with the tie itself, a high-quality product. I can strongly recommend Tieroom.”

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Posted 1 year ago

“I wouldn't have ordered if I had realised the company was not UK based. Partly as I like to support local companies but more importantly as it was a gift and I needed it delivered in a few days. It got held up in Sweden and took weeks to arrive. I was given a £5 compensation payment, but that wasn't really the point. Be honest and make it clear to UK customers you are not a UK company”

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Posted 1 year ago

Hi Miranda, I fully understand you are upset the package did not arrive in time. We are so sorry for this. Getting you the package on time is our responsibility, and we failed. For this specific order, the delay was due to the strikes at the Royal Mail, and your package was held up after it reached the UK. The strikes impacted all shipments within the UK, no matter whether they were shipped from abroad or not. Like many companies these days, we offer our products globally. The UK is our biggest market, and we ship thousands of orders to the UK each month. For UK orders, we pay UK VAT, we have a UK return address, we offer customer service in perfect English over email and phone, and, if it matters, two out of three founders are half English. The contact details on our site clearly state where the company is based if someone wants to know. Ensuring shipments arrive on time is something we put massive effort into. Like any e-commerce company, we have to rely on partners to ensure this, and, unfortunately, there are no companies with a perfect track record when it comes to delivering on time for every order. Things like strikes, accidents, pandemics, human error, etc are always a factor. Our track record of 99% of orders on time is, we believe, as good as it gets. Still, that one in a hundred package that gets delayed upsets us as much as the customer, and we are so sorry you ended up being one of these delayed packages. I hope you can understand. Thanks for shopping with us!

Posted 1 year ago

“Great service”

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Posted 1 year ago

“Nice tie, but unfortunately it was way too big. Although the length was adjustable, it did not allow for what I would regard as a standard collar size (16). I had to carry out some minor adjustments before I could use it.”

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Posted 1 year ago

Thanks for the input Andrew! We will look into if we can make them possible to adjust to even smaller sizes in the future. Thanks for shopping with us!

Posted 1 year ago

Tieroom UK is rated 4.7 based on 2,023 reviews