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Tiertime Reviews

4.8 Rating 1,716 Reviews
95 %
of reviewers recommend Tiertime
Company Reviews Product Reviews
479
 Questions Metrics Info
4.8
Based on 1,716 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
4.7 out of 5
Read Tiertime Reviews

About Tiertime:

Developer and manufacturer of 3d printers

Visit Website

Phone:

+86 13810480728

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
A
Verified Buyer
“The time it took to respond and to correctly identify the problem was to long.”
Helpful Report
Posted 3 years ago
J Krizan
Verified Buyer
“A little frustrating that the printer was not in stock, and took 20 some days to arrive. However I did greatly appreciate the customer service’s response time and honesty. In the end it was a smooth process, and I’m extremely happy with the performance of the Upbox +. Would highly recommend.”
Helpful Report
Posted 3 years ago
C
Verified Buyer
“The response is good”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“although i help myself in the end, the customer service are more than willing to help”
Helpful Report
Posted 3 years ago
M
Verified Buyer
“The answering time was a bit long , but nice”
Helpful Report
Posted 3 years ago
R
Verified Buyer
“Good service”
Helpful Report
Posted 3 years ago
M
Verified Buyer
“I just asked customer service for some help with some wifi connectivity issues I had and they gave me some good advice that led to the issue being resolved for now. Thank you Cecelia from Tiertime”
Helpful Report
Posted 3 years ago
M
Verified Buyer
“Service correct”
Helpful Report
Posted 3 years ago
J Norris
Verified Buyer
“An initial quicker response would have been good.”
Helpful Report
Posted 4 years ago
M
Verified Buyer
“The support service takes a day to reply to each of my comments so the conversation is super slow. My printer arrived faulty and after two weeks I received a new CPU and mainboard but that wasn't what was faulty. Now waiting for support to decide what to do next. Very boring. Was super excited to 3D print but its become too much pain to make me excited anymore. Speed up your replys and have experienced people on hand so they know how to fix my problems instead of just sending random bits and bobs.”
Helpful Report
Posted 4 years ago
G Emmott
Verified Buyer
“No problem”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“No comment”
Helpful Report
Posted 4 years ago
H
Verified Buyer
“Sorted thanks”
Helpful Report
Posted 4 years ago
S
Verified Buyer
“Thanks for trying to help with this old machine sold as new by HobbyKing.”
Helpful Report
Posted 4 years ago
R
Verified Buyer
“So far the customer service is responsive.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Still waiting for a response from 3dprinting systems.”
Helpful Report
Posted 4 years ago
A
Verified Buyer
“Good, but the response is slow.”
Helpful Report
Posted 4 years ago
L
Verified Buyer
“bonjour Réponse rapide et précise à ma question.”
Helpful Report
Posted 4 years ago
J
Verified Buyer
“good product and good service”
Helpful Report
Posted 4 years ago
S Hewins (PK)
Verified Buyer
“You sent me some tips regarding machine set up. As I am new to 3D printer work, this was ok but I would prefer more detail for all sections of setting it up. Thanks. Steve”
Helpful Report
Posted 4 years ago
Tiertime is rated 4.8 based on 1,716 reviews
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