Tiertime Reviews

Name: Tiertime
Rating: 4.75

4.8 Rating 1,716 Reviews

95 %

of reviewers recommend Tiertime

4.8

Based on 1,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

About Tiertime:

Developer and manufacturer of 3d printers

Visit Website

Phone:

+86 13810480728

Anonymous

Anonymous // 01/01/2019

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“Did not solve the problem due to poor work in your factory and customer service refused to send replacement screws that were never installed in my filament runout detector. Also have not responded in a month to a request as to the size and type of screws needed.”

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Posted 4 years ago

“Good and quick service...but i can not type following your advice! ##- Please type your reply above this line -##”

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Posted 4 years ago

“Trouble shooting is difficult. I purchased a platform heater only to determine it was not the problem, after point to point measurement the connecting cables were confirmed as sound so it was deduced that the motherboard had a failure. The machine is a couple of years old and its probably not worth the cost of replacing the motherboard. Since these machines are sold to non-technical people who like me are a distance away from a service agent, it would be useful if the interface software or motherboard could be made with embedded troubleshooting (flashing LED's or text on the interface software).”

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Posted 4 years ago

“The issue was fixed”

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Posted 4 years ago

“No comment.”

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Posted 4 years ago

“Excellent service. Beyond what I expected.”

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Posted 4 years ago

“Really recommended”

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Posted 4 years ago

“The product arrived promptly. It took just a week to get it here in Nigeria. I'm also impressed with the sellers communications.”

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Posted 4 years ago

“Your Service Team in very good. Thank You all!”

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Posted 4 years ago

“I had a problem with a part and customer service were very supportive with resolving the issue. They surpassed my expectations and restored my loyalty to the brand.”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Excellent manufacturer support”

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Posted 4 years ago

“L’assistenza è stata tempestva e puntuale e mi ha permesso di risolvere il problema che avevo. Il problema riscontrato era dovuto ad una versione non aggiornata del Sw.”

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Posted 4 years ago

“The support service takes a day to reply to each of my comments so the conversation is super slow. My printer arrived faulty and after two weeks I received a new CPU and mainboard but that wasn't what was faulty. Now waiting for support to decide what to do next. Very boring. Was super excited to 3D print but its become too much pain to make me excited anymore. Speed up your replys and have experienced people on hand so they know how to fix my problems instead of just sending random bits and bobs.”

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Posted 4 years ago

“Very Happy with the service provided.”

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Posted 4 years ago

“great service”

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Posted 4 years ago

“1. Быстро отреагировали на обращение, 2. Доверие к клиенту, без лишней авторизации, 3. Решение вопроса в короткие сроки.”

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Posted 4 years ago

“No problem”

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Posted 4 years ago

“Ответили быстро точно на поставленный вопрос”

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Posted 4 years ago

“Quick and helpful response. Product works great! Would recommend to anyone wanting a small, easy to use, accurate printer.”

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Posted 4 years ago

Tiertime is rated 4.8 based on 1,716 reviews