Tiertime Reviews

Name: Tiertime
Rating: 4.75

4.8 Rating 1,716 Reviews

95 %

of reviewers recommend Tiertime

4.8

Based on 1,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

About Tiertime:

Developer and manufacturer of 3d printers

Visit Website

Phone:

+86 13810480728

Tiertime 5 star review on 21st October 2024

Tiertime 5 star review on 11th April 2024

Tiertime 5 star review on 29th December 2023

D Kautz

Tiertime 5 star review on 8th February 2023

Tiertime 5 star review on 26th October 2022

C Heimerl

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with your product and software, even though it no clear to me how things work. As an example I couldn't find out how to remove under UP Studio 3 my UP Plus 2 3D printer from one wireless network, e.g. A, to a new wireless network, e.g. B. Sometimes I have the feeling that documentation is not so precisely describe. Maybe the issue is on my side... :-) best wishes”

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Posted 4 years ago

“All together, hotline support helped to turn a damanged and incomplete Cetus printer bought "as-is" into a working one and gave useful hints. The lessons learned: Never buy a "as-is" offer without a detailed description of the object.”

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Posted 4 years ago

“I was able to finally print something without it sticking to the plate.”

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Posted 4 years ago

“I would wish that the up studio software provided more support for people with multiple filament spools to manage their remaining filament weight of each spool. This could not be a major effort on the part of Tiertime, but help customers tremendously. Alternatively, I'd like a description of the file format for the exported/imported material files, hoping that one info in that file would be the remaining weight of that material, so that I could write a software for the material weight management myself. Alternatively, if it exists, the API to get/set the values of the consumed material, so I could write a software piece taking care of the info for me.”

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Posted 4 years ago

“Pleased someone responded”

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Posted 4 years ago

“the person i got a-hang of was really nice. but the only thing i didn't like is how long it took to get the email.”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Quick responses and very happy with delivery dispute the distance my part were received in 4-5 business days. Great Experience, Thank You”

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Posted 4 years ago

“they resolved most of my issues”

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Posted 4 years ago

“Todo bien y contento con el servicio”

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Posted 4 years ago

“Fast and good service. The Cetus is a very good printer”

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Posted 4 years ago

“Thanks for your help (only 4 stars because the problem was still unsolved after the previous request)”

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Posted 4 years ago

“So good for recommend”

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Posted 4 years ago

“Question answered appropriately”

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Posted 4 years ago

“Your support is ok”

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Posted 4 years ago

“Jason Wu is the Man, I ask questions and he answers, that's what I need.”

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Posted 4 years ago

“I got my problem resolved, but it took some time and the response rate was slow. I understand that Tech Support is in China, some 12-14hrs different from my time zone. I'm thankful that I got the problem fixed, faster would have been nice, but otherwise I am happy that I got to work with Jason Wu.”