“The customer service was absolutely appalling! I made a complaint about next working day delivery, due to the fact the parcel had not arrived within two working days, they told me they had sent it on first class record, which was a different delivery method to which I paid for. For future reference I would highly recommend changing your delivery section to delivery option depending on post code! The manner and tone in which the sales department replied to a paying customer was unacceptable; and should be addressed for future purposes.
I give the company three stars' due to their tie and pocket square being of very good quality, however I would like to say your sales department lets down your high quality product immensely, due to the customer service not matching the quality of product being offered!”
Hi Katie Campbell
We have been polite and courteous pointing out the fact you live in Northern Ireland and we can’t ship on a next day service it does say this in the delivery options page.
“Absolutely blown away by the excellent customer service. Jason was extremely helpful when I made enquiries regarding the Blush Pink Tie I wished to purchase for my wedding day. When the Tie came I was very pleased with the quality and more importantly the colour as it matched the bridesmaids dresses perfectly. Well done Tiesrus!”
“The customer service we received was excellent. The chap we spoke to couldn't do enough for us and was extremely helpful. Excellent quality ties and handkerchief sets. We'll definitely be using and recommending Ties R Us, Kim”
“Was desperately in need for a peachy/nude colour tie for a wedding at short notice! Brought this tie & it arrived within a few days! Colour was just what I wanted & the same as shown in the site! & quality was great! Thanks will defiantly order from here again! :)”
“Excellente quality products and impeccable cus timer service! Definitely buy from this company again just for their lovely employees who made thus buy so easy and quick!”
“Over the moon with the ties, when I finally got them. Had to collect in the end. I left messages to leave with neighbour at 69 but whether they missed each other I don't know.
Should be free format where you want to leave it because none of the options fitted where I wanted it left and couldn't speak to a person just automated options. A bit annoying!”
