Tile Fix Direct Reviews

Name: Tile Fix Direct
Address: Holly Bush Industrial Estate, Ash Vale
Rating: 4.70

4.7 Rating 1,658 Reviews

92 %

of reviewers recommend Tile Fix Direct

Company Reviews

Questions

Metrics

4.7

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

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Tile Fix Direct 5 star review on 1st April 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and fast delivery,”

Helpful Report

Posted 5 years ago

“Stock quality items not found locally for me. Once again delivered am next day.”

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Posted 5 years ago

“Website needs to be looked at.”

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Posted 5 years ago

Thanks for this feedback, we'd really appreciate it if you could tell us what about the website you did not like.

Posted 5 years ago

“Theywere very helpfull and sent the materials which were delivered in two days. They were well packed and everything was present and correct.”

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Posted 5 years ago

“Purchased some Marmox boards, arrive slightly damaged, but customer service was fantastic and replacement boards were couriered the following day. Couldn't ask for a better service. Well recommended.”

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Posted 5 years ago

“This company has restored my confidence in buying online after many bad results. Found a double towel rail, cheaper than anywhere else, free delivery and came the next day we'll packed.”

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Posted 5 years ago

“Excellent all round thank you”

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Posted 5 years ago

“Could not find a better price for Ditra mat anywhere else, even with trade prices. Delivery came promptly to site. 4* due to lack of information given and/or flexibility on ordering over the phone rather than online (complex delivery instructions). But no dramas in the end. Would 100% use again and recommend.”

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Posted 5 years ago

Unfortunately the team are unable to take orders over the phone, but glad to hear that the rest of your order went smoothly.

Posted 5 years ago

“Products easy to order online, immediate confirmation of order and prompt delivery.”

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Posted 5 years ago

“Excellent service throughout ordering and delivery, items worked well as described. Well recommended”

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Posted 5 years ago

“Brilliant range of products, especially the Schluter range which is hard to find elsewhere. Excellent service, items arrived on time to finish my bathroom when I ran out of materials and had to urgently order more. I'll be shopping here again for sure.”

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Posted 5 years ago

“Simple order, simply dealt with.”

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Posted 5 years ago

“The Tile Fix team was great, helpful and the product and price were good. But the TNT delivery service was dreadful. Two failures to deliver on promised day. Lies about attempted delivery. And when they did arrive at third attempt the package looked like it had been through the wars. The delivery driver made no attempt to contact us on any of the three days they were out for delivery and when asked about the service the driver was rude and couldn't give sh!t. And said so. Dreadful. Time to find a new delivery partner before TGD's reputation is harmed?”

Helpful Report

Posted 5 years ago

So sorry to hear about this, we have passed the feedback on TNT who advised that there were problems with time constraints and parking. We will continue to monitor feedback on our couriers to make sure our customers receive the best service.

Posted 5 years ago

“Prompt delivery. Product as described. 👍🏻”

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Posted 5 years ago

“Very good product which arrived on time and the best price on the net.”

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Posted 5 years ago

“ALL DELIVERED AS REQUESTED”

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Posted 5 years ago

“Great price and amazing speed. Beat my local builders merchants hands down and that was with trade discount. To have this and delivered (free), in less than 24 hours, was amazing”

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Posted 5 years ago

“I ordered standard set tile adhesive. I was sent rapid set which was no good to me. Lost the window of opportunity to complete that part of a project. The whole thing has been put back two weeks because of some packer's lack of attention to detail. No offer of compensation either!”

Helpful Report

Posted 5 years ago

Sorry to hear that you received the wrong product, unfortunately picking errors do happen occasionally, and we sent you a replacement. We do ask that customers allow enough time for delivery when ordering, as errors or damages can occur and it gives us time to put it right.

Posted 5 years ago

“Fast delivery, properly packaged”

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Posted 5 years ago

“Very simple and straight forward site to use - Ordering was very easy and delivery was the very next day - All items well packed and exactly as ordered - Thank you”

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Posted 5 years ago

Tile Fix Direct is rated 4.7 based on 1,658 reviews