Tile Fix Direct Reviews

Name: Tile Fix Direct
Address: Holly Bush Industrial Estate, Ash Vale
Rating: 4.70

4.7 Rating 1,658 Reviews

92 %

of reviewers recommend Tile Fix Direct

Company Reviews

Questions

Metrics

4.7

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

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Tile Fix Direct 5 star review on 1st April 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy online transaction with promot delivery. Good communication throughout.”

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Posted 6 years ago

“Fast trouble free service.”

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Posted 6 years ago

“Very quick delivery and the customer service was amazing! I had tons of questions and they could answer me every single one! After receiving damaged boards they replaced them without any problems! Grear product and service!”

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Posted 6 years ago

“The grout I bought was was a good price and excellent quality Would definitely recommend Tile Fix”

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Posted 6 years ago

“Extremely efficient service.”

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Posted 6 years ago

“Easy to find what I needed and quick delivery service”

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Posted 6 years ago

“Amazing service. Ordered one afternoon, arrived next morning in the post. Can't get better than that.”

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Posted 6 years ago

“Very quick delivery and product like in description. Very happy and definitely recommend Tile Fix Direct!”

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Posted 6 years ago

“It was like applying for a passport or something just to make a purchase why is it so long winded? and I still do not have a receipt when I tried to click on PRINT RECEIPT nothing happened. The goods came on time but I paid extra for that. Still need receipt so will have to phone. You should consider simplifying buying goods on this website.”

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Posted 6 years ago

Sorry to hear you were not happy with the checkout process, this is not a common complaint we receive and our process is quite standard - you can checkout as a guest if you do not want to register for an account. Please email us at reviews@tilefixdirect.com with more information about the invoice printing not working so we can look into this for you.

Posted 6 years ago

“The product I needed at half the price it was available from well known tile retailer, delivered promptly - what's not to like?!”

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Posted 6 years ago

“A good product at a reasonable price with prompt delivery. What else can one want?”

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Posted 6 years ago

“Excellent service from the initial web chat right through to the requirement for 3 additional tiles. Attention was prompt and required outcomes achieved. Highly recommend.”

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Posted 6 years ago

“Everything came as stated and on time”

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Posted 6 years ago

“Quick easy ordering and delivered within 2 clear days on standard delivery. Only grip would be 2 packages of 5 were quite beaten up which damaged a few boards. Will use tile fix again.”

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Posted 6 years ago

“The site was very comprehensive and easy to navigate, the ordering procedure was very easy to follow and delivery was extremely quick, all for market leading products”

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Posted 6 years ago

“Really pleased with the quality of my purchase, very fast delivery as well, I would highly recommend this company.”

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Posted 6 years ago

“Quick service,even though delivery was split between different days;board item arrived several days after first part of delivery”

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Posted 6 years ago

“Ordered wet room materials. All items were available. My order was dealt with promptly. And delivery was really quick. Fantastic job.”

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Posted 6 years ago

“The ordering process was straightforward, availability was good, sensible pricing and good delivery options and service”

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Posted 6 years ago

“Ordered a package that was completely damaged and unusable, builder signed for it without knowing so didn't refuse package as instructions on order. phoned & e-mailed tilefix to try and sort out no response, poor!”

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Posted 6 years ago

Our customer service team are not aware of an email or telephone call regarding this order, we can normally offer a solution if we receive images of the damages. Please call 0333 320 04 24 or email enquiries@tilefixdirect.com so we can look into this.

Posted 6 years ago

Tile Fix Direct is rated 4.7 based on 1,658 reviews