Tile Fix Direct Reviews

Name: Tile Fix Direct
Address: Holly Bush Industrial Estate, Ash Vale
Rating: 4.70

4.7 Rating 1,658 Reviews

92 %

of reviewers recommend Tile Fix Direct

Company Reviews

Questions

Metrics

4.7

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

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Tile Fix Direct 5 star review on 1st April 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. Very impressed”

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Posted 3 years ago

“Great service and first class delivery.”

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Posted 3 years ago

“Excellent, friendly, first class service.”

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Posted 3 years ago

“Followed up all my enquiries and delivery was complete”

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Posted 3 years ago

“Excellent and fair pricing on delivery”

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Posted 3 years ago

“Product arrived on time and undamaged. Second order from TilefixD.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Efficient and all Ok”

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Posted 3 years ago

“Very pleasant and informative representative who I spoke to , very fast delivery and happy that I received everything I needed, thank you ☺️”

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Posted 3 years ago

“Great service. Packaging was damaged and open on arrival and pieces missing. Phoned TileFix and the missing pieces were posted out straight away no quibble. Thank you”

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Posted 3 years ago

“The low rating comes from a simple error that became impossible to solve. I placed an order for a significant amount of floor levelling compound having checked in advance and after purchase that the delivery date was confirmed. On the day of delivery I contacted TileFix to check timing and was told that the delivery had actually been scheduled for a week later. This was a mistake on their part which they admitted but it revealed several fundamental flaws in the the processes. I got no written confirmation of the agreed date so when I complained there was a question raised over whether the date had actually been agreed. I was also told that terms and conditions stated that delivery dates were not guaranteed despite the fact that this date had been specifically confirmed and was in line with the timescales advertised on the website. All that I required to remedy the situation was to be confirmed as the first delivery the next working day but although TileFix could confirm delivery sometime during that day they could not confirm that I would be first. The end result is that my diary does not allow for any alternative date this year but that is precisely why I put such effort into confirming the date in the first place. I had to cancel the order and the project has been delayed four months until I return from a business trip and get past Christmas. We are fortunate that the detriment to me is delay and not significant financial damage. Anyone can make a mistake but some simple precautions would have prevented the problems that arose here, principally being written confirmation of the delivery date with the order confirmation so that the error could have been picked up earlier and corrected. Dealing with issues should not involve questioning something that the retailer only does verbally. TileFix created that process and should not be using it against customers who have done nothing wrong. Standard terms and conditions do not allow a retailer to make a unilateral variation to the terms through their own mistake and that should not be used against an innocent customer. The lack of arrangements with delivery depots to prioritise specified deliveries to allow for errors is a fundamental weakness is the process. The person initially dealing with the problems was very apologetic hence two stars rather than one but the manager gets only one star for the suggestion that the verbal agreement on delivery dates was under question and trying to use standard terms and conditions as a get out clause for making a major error. I don't imagine that this is typical but it reveals cracks in the process that I suspect could easily be repeated.”

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Posted 3 years ago

“Very efficient would definitely use this company again thanks Sean”

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Posted 3 years ago

“From start to finish the service I received from Tile Fix was exceptional. The technical support and quotation response time was excellent, and delivery of the goods was fast and on schedule with my project timescale. From this experience I would certainly use Tile Fix again and recommend them to others.”

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Posted 3 years ago

“Always a pleasure dealing with the team at Tile Fix, they're extremely helpful always despatch my orders quickly and I can't recommend them enough.”

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Posted 3 years ago

“Great customer service, fast delivery, and a quick replacement of a few missing parts. Overall a good experience with This company”

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Posted 3 years ago

“No problem with ordering and delivery, v good. The negative was the product - the norcros 4 in 1 grout was awful to put on , followed the instructions to the letter but it was so stiff it made it almost impossible to get the grout in between the slabs. Also it set so quickly another nightmare was getting the excess off the slabs.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Totally unbelievable service thank you. You are told when things will be delivered and given options to change to a neighbour etc All very efficiently run delivered in the time frame given, and takes all the stress out of waiting for products that I needed for a client. Could not be a better service.”

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Posted 3 years ago

“Good fast efficient service”

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Posted 3 years ago

“Prompt and efficient service. Thank you”

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Posted 3 years ago

Tile Fix Direct is rated 4.7 based on 1,658 reviews