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Tile Fix Direct Reviews

4.7 Rating 1,658 Reviews
92 %
of reviewers recommend Tile Fix Direct
4.7
Based on 1,658 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Tile Fix Direct Reviews
Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

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They delivered two items, in error, over and above what was actually ordered. During communications to correct the error, I offered to purchase the extra items as they could have been used in a future project but was asked to pay full price despite this solution offering a convenient outcome for all and which would save them the cost of the return courier. Not a hint of an apology was offered throughout the process for the inconvenience incurred in the return of the extra items. Poor people skills and customer service.
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Posted 6 years ago
Thank you for the feedback and apologies these incorrect items were sent to you. We did take into account the cost of getting the goods back to us but you confirmed you did not want the goods so we arranged to get them back. Our customer services team confirm they did apologise during your contact with them.
Posted 6 years ago
easy to order and quick delivery - I only needed a "top up" to complete treatment so the smaller 0.5 ltr size was ideal
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Posted 6 years ago
Delivery ended up over 100miles away. When we arranged for a re-delivery for Friday morning, It turns out that it wasn't arranged for the morning. Plenty of apologies bit nothing to make it right. Extremely disappointed after repeated issues.
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Posted 6 years ago
Ordered matting arrived ahead of arranged date. Easy, no stress. Dident have durabase jointing tape thou. Thanks.
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Posted 6 years ago
Order arrived very promptly
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Posted 6 years ago
All very straightforward. Order arrived the next day. Good communication. Recommended.
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Posted 6 years ago
arrived quickly.perfect
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Posted 6 years ago
Very good product.
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Posted 6 years ago
Very professional. Board ordered Sunday evening . Arrived on site Tuesday morning. All packaged well , no fuss, no stress👍🏻
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Posted 6 years ago
Just great strongly recommend
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Posted 6 years ago
Excellent can not fault. Fast delivery and quality products at great prices.
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Posted 6 years ago
Excellent service and great value
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Posted 6 years ago
I ordered goods on Friday after 2pm. They were delivered on Tuesday as promised (1 to 2 day delivery). The goods were exactly as advertised and the price was excellent.
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Posted 6 years ago
Good product at a very competitive price delivered on time to a nominated customer address. Great service.
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Posted 6 years ago
Great company to deal with really helpful
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Posted 6 years ago
The first time they sent me the wrong stuff (despite the order note being correct), which I didn't send back as I accidentally opened it. I may find a use for it some day. On the second attempt all went well.
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Posted 6 years ago
Hi John, apologies your order was incorrect. I checked with our customer services team and they confirmed they had not heard from you regarding this. Please contact them within 24 hours of receiving your order so we can see if there is anything we can do to help.
Posted 6 years ago
I havn't given a rating as I have not yet checked the contents, but the delivery speed was brilliant and the packing very tidy Ben
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Posted 6 years ago
Correct equipment sent swiftly as my workmen ordered
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Posted 6 years ago
You did what promised
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Posted 6 years ago
Great service and delivered on time
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Posted 6 years ago
Tile Fix Direct is rated 4.7 based on 1,658 reviews