“The ordering from tile club was very fast and efficient the only problem I had with them was returning. My husband and I have been searching high and low for a tile to match our existing backsplash we put up 6 year ago. Based on the picture we thought we had found it however upon receiving the item we noticed it was not a match at all. In order to return the tile I would have had to pay almost $60 in shipping fees. With the cost of shipping fees and the company taking 15% of the order for retuning it I would have made nothing back for my return. We ultimately kept the tile but it will now sit in my garage for years until we decide to get rid of it. Such a waste of money, learned my lesson.”
We are very sorry that you had this experience with our Glacier Glass tile. We try to be as transparent as possible with our return policy throughout the website and do recommend that you order a sample swatch if you are trying to color match very closely as screen settings can cause images to display differently than in-person tiles.
“I will never use the Tile Club again. I ordered from them and was promised a white glove delivery. When the delivery came it was over 4000 pounds of tile and there was no white glove delivery so I had to refuse the delivery. I called and complained but I still had to pay the restocking fee. The tile club is not for me.”
Hello Janine, We're sorry that you had an unpleasant experience. Indoor delivery service is something we can offer in most cases for an additional cost as the carriers do charge for this; in this particular case, no indoor delivery was paid for or scheduled and we deeply apologize for the confusion. We did offer indoor delivery, free of charge, after you refused the initial curbside delivery as an attempt to remedy the situation and it was within a few days of your original delivery. Since the order was delivered in good faith, the restocking fee did apply to return and process the order.
“They were prompt , excellent tiles no late deliveries . With outmost care and quality ! I have not finished my project , but will take a pic now to show !”
“Everything was great with the Tile Club from ordering, delivery and any problem resolution. I ordered Athena Blanc Natural Matte 12x24 for my bathroom floor, Lake Glacier 2.6x16 × 11 for the shower walls and Laticrete Permacolor Sanded Grout (bright white). I love my new bathroom. Thank you Tile Club!”
“A bit skeptical about ordering tile online but the photos matched perfectly to the actual product. I searched a lot to find a tile with an updated midcentury modern feel. It did not disappoint.”
“The ordering process was so easy, the shipment was fast and packaged very well. We loved the look of them in person and can't wait to see them installed.”
“Ordering was very easy. Arrived in about a week but some of the tiles were chipped. Customer Service worked quickly to get replacements sent out at no cost.”
“I just happened to come across Tile Club when I was looking for interesting tiles during my renovation. I loved the tile so much, I used them in both my bathrooms and the kitchen. Luna caramel arc in the kitchen, Luna white arc in 1 bathroom and Luna pink in the master. Everyone is blown away at how they look. I am so so happy I found this company!”
“My overall experience was okay. Using the online calculator to estimate how much tile we needed, gave us way more than we needed… we should have used our own judgment. First delivery, almost every tile was damaged or had mold on them but customer service replaced the tile quickly. Love the tiles themselves! Kitchen backsplash came out awesome, exactly what I wanted.”
