“Ordered 3 tile samples and only received 2. The packing list mentioned one being on back order but the company never reached out to notify me or offer a refund on the sample I never received. If that’s how it goes ordering a sample, I can’t imagine placing a full order here.”
We'd like to find out more about your experience with your order - our records show you had 1 sample delivered on 2/20 and the other two samples delivered on 2/24. Can you please let us know which sample you never received so we can look into the matter further?
“Order came quickly. Tile is beautiful! The only negative is that you recommend using unsanded grout in your Q & A section and that is absolutely the wrong grout. My installer had to remove the unsanded grout due to immediate cracking and replace it with sanded grout. The mistake was very expensive and disappointing.”
Thank you so much for your feedback! We are very sorry for the misunderstanding about the grout and have clarified the Q&A to more accurately represent the best grout for this tile.
“Great. Received sample, just as I had hoped. Great pattern size for oven backsplash and strong color. Ordered a box. Arrived quickly and intact. Will install soon.”
“This was a very pleasant experience, I was a little nervous ordering tile online with only seeing a sample of our selection. The tile itself was absolutely stunning! I was extremely satisfied with the packaging and the shipping of our tile. I was completely satisfied with how quickly I got a response from my email questions.”
