“The people there are super helpful. They helped me get what I needed quickly and their product is beautiful. I’m super excited for the install. I will comment further once that happens.”
“The site is very easy to navigate. I’ve ordered about 20 samples as I plan for my new build. So many beautiful things I often had trouble choosing what to consider!”
We're sorry to hear this was your experience with the sample. Our large-format tiles are several feet long, so we understand that a cut sample does not give the overall design, but is meant to give an idea of the colors and finish in person, in conjuction with photos of the full tiles and installation images. Our team is happy to help if there is anything else that would be helpful in making your decision.
“Fantastic customer support when I called desperate to find a tile I could pick up that weekend. Great support staff at the warehouse. Would order from here anytime!”
“My experience was great! I received multiple samples within a few days and loved that you have so many beautiful and unique tiles that I have not found anywhere else. I would highly recommend your store to friends and family. Thank you!”
“Love the tile selection and the size options. didn't love that it come from 3 different vendors or that they came with some broken. customer service was a joke at first and then a saving grace of refund for the broken tile and some kind words.”
“The tiles we exactly as pictured. Our installer ran short and your team was able to get the additional tiles out same day for next day delevery . Great customer service and great product !”
“I’m thrilled with our experience. We ordered about 40sq ft of tile and had approx 3-5% breakage on delivery, far less than expected. We had a slight mix-up with an add-on to our order, and the team at Tile Club was quick with their response and resolution, expediting the remainder of our order so we could finish tiling our fireplace over the weekend. The tiles are high quality, cut nicely with a tile saw, and look beautiful. I’m very happy with our order.”
Thank you for your feedback. It looks like you purchased 1 sample of the tile, is that correct? This tile has an intended color variation from piece to piece to give it a handmade look. The depth of pink glaze will vary from tile to tile and it is possible you recieved one that is on the lighter end of the spectrum.
