“Ordering was easy. However, we calculated how much tile we needed by your recommendation, and have 13 extra boxes! That's almost $2000 in extra product. I received a request from you concerning the additional tiles and your return policy. You asked me to send the dimensions of my room and how I calculated my order. My room is 32 x 16.3 = 521.6 You recommend adding 15% which is 78.24 The total is 599.84 I ordered 60 boxes = 600. Your return policy requires us to pay for the shipping and restock. We would receive less than half of our money back. Please contact via an email that I can respond to or a phone call. I feel your calculator caused us to order way more than we needed at a hefty price to us.”
“It was excellent. I found the best matched tile that I wanted for my backsplash that I couldn't find anywhere else. My shipment arrived on time, safely packed. I did find some chipped tiles. After sending pictures, they sent me two replacement sheets at no charge. I'm very pleased with Tile Club!”
“Customer support in general was good because they are friendly and they tried to assist me in answering questions about whether this tile needed to have spacers used at install and what grout color was reflected in the image on their website, but she didn’t have the answers. It would be great if these types of questions could be answered.”
“Sample tiles arrived in a timely manner. It really helped move the renovation project along. Great quality. We will be ordering the tile we chose very soon.”
“You had the product I wanted (odd size tile) I am satisfied with the product and the price of the tile was reasonable.
But you charged me $160 for shipping !
Obviously, I wanted the tile so you had me over a barrel.
$160 to ship 25 Lbs of tile is a rip off !”
“We appreciated your service, once we connected with Tile Club it was a great experience, You price matched the tile for a customer which made the transaction mean more to them, we recieved our order quickly and the packing on the order was well put together. The tile was very elegant and pretty and the customers loved it once we installed, I believe it was exactly what they imagined for thier home. Thank you!”
“Great. Beautiful tile at a very reasonable price. Did a pool house back splash first to see how we liked and we love it. When we build the bar we will order the same tile for that. Great product!”
“We have purchased items from Tile Club the last year. The Nikki is quick to assist and understands the urgency of getting items promptly. We have had a great experience with TileClub.”
