“It was a pretty easy experience. They had the tile I liked, I ordered several samples and placed order direct. They matched another competitor price as well. Just be sure to check the quantity needed because they do charge a restocking fee if you need to send something back including shipping. Otherwise, I really love my tile and my new bathroom”
“I looked a LONG time to find just the right tile...thank you for ending my search with you! The quickness of your responses to my 2 orders...the sample and then the tile itself, was refreshing in comparrison to some of my experiences with small companies.”
“Tile Club is incredible!! I had apprehension about buying tiles from online but Tile Club was a great experience and I highly recommend them! Their tile selection is amazing, featuring unique and stunning options not found locally nor elsewhere online. Their pricing is competitive, but the wonderful aspect is free shipping. Their product was delivered via Fed Ex and they were all packed well. Despite a cross country trek, all tiles were delivered unscathed and quickly. What sets them apart is their amazing customer service. We had an issue with some tiles (not due to their fault); the customer service rep was very communicative, understood the issue, worked with us within the 72 window time frame they offer, and ultimately rectified the situation. They went above and beyond for us and we so appreciate it. We will certainly purchase from them again! We have not installed the tile yet but are looking forward to using these beautiful tiles!”
“My penny round tiles showed up many of them chipped on every sheet. I had to rip off so many chipped ones and replace. Took twice as long to do the job. Wasnt impressed at all. I wouldnt order tile from there again”
We're sorry to hear this was your experience with your tiles - we would have been happy to replace your damaged tiles but our team did not receive a damage claim for this order.
“Although I received some broken tiles in my order, it was a snap to reach out and have the problem taken care of. The team was quick to respond to me and replaced the broken tiles in a very short period of time deserving the 5 stars I rated them.”
“For a first time order, I’m happy with them! Tile came in a timely manner and was not damaged! My only negative is the shipping costs. I think it’s excessive for small orders and high for large. I’ll have a difficult time ordering again, especially when the shipping is more than the product! I only ordered this time because I absolutely loved what I purchased. They have a great selection but for a small business like mine, high shipping costs can make or break a deal when trying to stay on budget!”
