“Alright, folks, gather 'round and prepare for a tale of tiles, trials, and one desperate attempt at DIY redemption! This story begins 15 years and 1 marriage ago, when I first danced with the DIY devil and tried my hand at tiling. Spoiler alert: It didn't end well.
Fast forward to present day, the stakes are higher and I'm standing on the precipice of a monumental fireplace renovation. I NEED this win. I mean, I've been to the local hardware store, browsed their selection, and let me tell you...if inspiration were a biscuit, their shelves wouldn't sop up gravy.
Then, I found Tile Club and their Chambray tiles. My wife spotted them, eyes lit up, and boom! It was like love at first sight...but with tiles. I grabbed several samples, and folks, these tiles are the bees knees, the cat's pajamas – top notch! Packaging? Spot on! Had me visualizing sipping my hot cocoa by a brand-new, sparkling fireplace in no time.
Now, let's chat about customer service – one call, just ONE, and I had another color option added to my selection. Talk about smooth sailing!
Now, the stage is set. If I manage to install these without making a DIY disaster sequel, I’m pretty sure my fireplace is going to look smokin' hot (pun intended) and the marriage will stay as rock solid as, well... a tile. Wish me luck, pals!”
“Tile Club's Groove Laurel Deco Gloss subway tiles have totally exceeded my expectations. They've not only added a touch of class to my home, but also a unique vibe that's hard to miss.
I was taken aback by the quality of the tiles the moment I opened the box. Each tile, with its groovy design and rich laurel color, showcases a lot of careful craftsmanship. They manage to strike this cool balance between a natural, earthy look and a chic, modern style. The glossy finish makes each tile shine so beautifully and my newly tiled backsplash is now the centerpiece of my kitchen.
Now, let's talk about how practical these tiles are. They fit perfectly in my kitchen's backsplash area, and it's transformed cooking into a whole new experience. Plus, these tiles are built to last. They hold up really well against water, heat, and cleaning products, without losing any of their shine or vibrant color.
I've also got to give a shout-out to Tile Club's customer service. The team was super helpful and professional, guiding me to choose just the right tiles for my home. The delivery was quick and all tiles arrived in perfect condition, thanks to their secure packaging. I'd wholeheartedly recommend Tile Club to anyone wanting to bring some elegance into their space.”
“I found the perfect tile at Tile Club! I was quickly sent a sample so I could verify what I was looking for to finish my basement. My full order arrived quickly and not a single tile was damaged and packaged perfectly. I will upload photos one installed in my kitchenette and wine room. Truly happy with my experience!”
“I ordered 11 tile samples. I appreciate the care they took in wrapping each tile sample separately in bubble wrap to protect them in shipping. They all arrived in one piece without any broken ones. Impressive for sure. The only issue is to be sure to have a physical address for delivery. I was unaware and submitted my PO Box for shipping and it turned out to be a real challenge working with FedEx to get the box delivered to me. Due to this issue, the delivery took a few more days to reach me. The tiles are beautiful and reasonably priced. Each sample is mounted on a piece of cardboard, which helps in reflecting a true look/color. Ordering so many that are so pretty has only made it a more difficult decision for me to decide which ones to use. When I do decide, I will be back to place a complete order for my project(s). I would recommend shopping here for sure.”
We can absolutely take this up with Fedex, who does indicate that your order was delivered and signed for by 'HHLLS'. If you did not receive it, we can file a claim with them as it was shipped promptly and we were unaware you did not receive it as indicated by their tracking number.
Hello Linda,
We're sorry to hear that you were waiting a long time for your samples - the missing tile in your order was on backorder and we were waiting for it to come in to make and ship samples but wanted to fulfill the one that we had. I apologize that it appeared you did not receive both samples that you paid for.
If you have already selected another tile, we would be happy to refund the sample that did not ship, or we can fulfill it now that stock has come in for the Onyx Blue.
We appreciate your feedback and will work on adding more communication for materials that are on backorder.
“The tile we received was as advertised. However it was did not have the same backing of the tile we had originally installed. The individual tile squares were held together by a paper sheet. There was no instructions on how to properly install it and how to remove the paper once in place. We used an adhesive backing placed on the wall and when we attempted to remove the paper the individual tile pieces fell off the adhesive. Had we known that the paper had to be removed via a water application we would have used a tile compound instead which would have dried and affixed the tile firmly to the wall. The purchase was a waste of money and time.”
It appears that you ordered our Amber Shimmer Mixed Squares Glass Pool Tile - this tile is listed as Paper Facing on our website in the mounting section. We do link to the Paper Facing installation guide with photos and videos, but we understand it may be easy to miss and will use your feedback to improve the visibility of this guide.
While it may look unusual, this type of mounting is recommended for smaller glass chips especially in wet areas as the lack of mesh on the back provides the greatest surface area for the adhesive to bond directly with the tile. Our team is happy to provide support if you would like to contact us with your concerns and your process so we can assess how best to assist you from there.
“I'm disappointed that I ordered a very expensive backslash, and after I paid I was notified It was in back order. I did not appreciate the dishonesty of making me think I was ordering and getting it soon. In reality im.still waiting and its been a month already. My money is tied up and this is not fair.”
“My parents were renovating their retail store and they wanted my opinion on the tile to use. I suggested tiles from Tile Club and they eventually picked this one. I would say great choice! This tile is durable and strong.”
“Great tile. I love that with it I was able to achieve a wooden look on wet area. This worked great in complementing my wooden flooring on my sitting room.”
“Needed a tile that would update my bathroom floor. This served the purpose well with its terrazzo and dolomite material. The honed finish makes it slip-resistant.”
“With this tile, I was able to create a beautiful and harmonious combination in my steam room. With its beautiful slats design and a brown color, this matches well with the interior décor of my home.”
“Happy with the customer service at Tile Club. My order was delayed. But when I contacted customer service, they were super helpful. Even though they had a backlog, they went ahead and expedited my order.”
“Love how this tile provided a cute and clean look to my kitchen backsplash. The tile is sturdily made and will last for a long time. The customer service from the company is also great.”
“If you need a tile that looks exactly like wood but is water-resistant, this is it. I was excited when I found that I could install it in the bathroom. This is unlike wooden floors that are spoilt by water or moisture.”
