Tile Club have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Tile Club is easy. It starts with the ease of the site to the options. You can order almost any tile at a reasonable price. Delivery was prompt. I recommend it most highly!
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- Cristina C
“
Great experience
good quality , sllection and price will definitely use again
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- Brian P
“
Shipping was quick, tiles were in excellent conditions, fair price and incredible product. Excellent quality and customer service.
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- Anonymous
“
Great quality and fast delivery. Very please with all the tiles i purchased. will definately purchase from Tile Club again.
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- Amy W
“
Tile Club is easy. It starts with the ease of the site to the options. You can order almost any tile at a reasonable price. Delivery was prompt. I recommend it most highly!
”
- Cristina C
“
Very easy to order. Friendly staff and fast delivery.
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- Frances D
“
Ordered 3 tile samples and only received 2. The packing list mentioned one being on back order but the company never reached out to notify me or offer a refund on the sample I never received. If that’s how it goes ordering a sample, I can’t imagine placing a full order here.
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- Dustin H
“
Horrible!!! I ordered two samples. The package arrived. No tiles... wrote a complaint then they only sent one of the two tiles. I then just asked for a refund. Very incompetent company. Why would I want to order a full supply of tiles if they cant even send a sample.
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- Shannon H
“
I never received the sample tiles that I ordered. They were lost in shipping by FedEx. I did request and received a full refund from PayPal. But I also emailed Tile Club to ley them know I didn't receive the samples but never received a reply!
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- Stephen V
“
Best customer service!!!!!! Also, the tile is perfect. So beautiful and high quality! I will definitely be purchasing from Tile Club again!
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- Jennifer K
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very good customer service
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- Gigi L
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When I reached out to customer service they told me it was because I didn't include a note specifically stating that I wanted the sample to include the coloring and design of the tile.
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- Anonymous
