Tiles Direct Reviews

Name: Tiles Direct
Rating: 1.38

1.4 Rating 66 Reviews

9 %

of reviewers recommend Tiles Direct

Company Reviews

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1.4

Based on 66 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Email

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Tiles Direct 1 star review on 9th April 2024

Anonymous

Tiles Direct 1 star review on 4th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company, tiles changed colour once on the wall and they state they are not responsible. Will not be using them again.”

Helpful Report

Posted 5 years ago

“I ordered silk finish British Ceramic Tiles but Matt finish Eauipe tiles delivered. I called customer services who said they were the same thing despite the fact the equipe tiles were 72 p a tile and the BC tiles 99p each. A manager eventually agreed to refund and collect tiles but didn't tell the courier they would be left in front garden. They are still waiting for collection. Appalling service. Target tiles are MUCH better and have fabulous service”

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Posted 5 years ago

“AVOID AVOID AVOID Didn't fulfil full order; failed deliveries - stating dates several times when remaining tiles were to be delivered, never to arrive. Took days off from work for deliveries to fail! Original order was 8th April. This all took place over a month of waiting!!! Complete lack of communication - no one had any idea what was happening and made false promises the whole time; said I was ok to start to tile with the tiles I had - saying remaining tiles would be delivered. In the end I had to make contingency plans as tiles never were delivered. AVOID AVOID AVOID - SHOCKING SERVICE”

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Posted 5 years ago

“Awful company, damaged tiles not replaced like for like. Rude and unprofessional emails.”

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Posted 5 years ago

“Awful customer service. Failed to deliver goods, then one month later still failed to provide a refund (they claim they tried previously but their banking systems failed). Phoned to try to discuss and they hung up. Only the that of going to the small claims court has made someone suggest they will try to refund today.”

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Posted 5 years ago

“Very fast service.”

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Posted 7 years ago

Tiles Direct is rated 1.4 based on 66 reviews