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Time For Paws Reviews

1.5 Rating 162 Reviews
12 %
of reviewers recommend Time For Paws
1.5
Based on 162 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 16%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Wrong order delivered. Terrible customer service!!! Refund refused....thankfully I used PayPal. I will never use this company again!!
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Posted 2 years ago
Order came just that they just substitute things not in stock for what they think don’t let you know things not in stock.Emailed but as most reviews state they do not reply .
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Posted 3 years ago
I use this company only because they are the cheapest in the food I buy 1st order was great no issues 2nd order took almost 2 weeks to arrive and I had to go buy locally which defeated me using them 3rd order I ordered earlier to allow longer delivery time, received dispatch email with tracking number, except there is no tracking number for YODEL so I can’t track it As someone else has said they never answer the phone and take ages to reply to emails Really not the best service from this company at all so be warned
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Posted 3 years ago
Order did not complete online but took payment on 22nd March, sent 2 emails. Email received 9 days later confirming above & new order now been sent to warehouse for packing. No email order confirmation has been received? Hopefully items will be received very soon.
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Posted 3 years ago
I will use this company again the price is right , the delivery from ordering to receiving the goods was 9 days after reading a few reviews on here i tried to phone the company but they never answered so i sent an email got a reply within 24 hrs and my goods were delivered as promised
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Posted 3 years ago
They used to be so good but delivery takes over 10 days now with no contact from them
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Posted 3 years ago
I use time for paws regularly for my rabbit food. No issues with any of my orders, delivery can be around 1 -2 weeks depending on stick issues. Responding with tracking advice when I questioned when order was due over festive period.
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Posted 3 years ago
Still waiting for goods
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Posted 3 years ago
Wrong item sent. Emailed 3 times and not had a reply. Can’t get through on the phone. Very poor - will not use again! Please avoid this company!
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Posted 3 years ago
!!!!!!!!!! AVOID AVOID AVOID !!!!!!!!!!! I honestly wish they had an option to give 0 stars, because this company doesn't even deserve 1 star! Absolutely appalling! Total lack of any kind of service whatsoever. Placed an order, received an order confirmation, and then NOTHING! Contacted them several times now, and not had a single reply. Currently going through Paypal for a refund, but as a fosterer, I can't afford to be without dog food, and I have just run out! Unfortunately, the food I buy is only available online, and even though I have now ordered elsewhere, it will not arrive for another 2 working days, so I have no choice but to buy food that they're not used to........no doubt resulting in diarrhoea and upset tummies for them all!!
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Posted 3 years ago
Only when I went to the PayPal Resolution Centre to demand a refund did I get a message from the courier about a delivery. They don't answer emails and they don't answer the phone. I would strongly urge you not to buy from this company.
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Posted 3 years ago
I second previous comments. Nothing heard since the order was placed and nothing received. Impossible to get through to their customer service (do they have any?). DO NOT BUY FROM THEM.
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Posted 3 years ago
Should be renamed Time For Pause because as soon as you order and they have your money they dont deliver a good service. I ordered dog food on 13/01/22 and after 6 days heard nothing so emailed them twice and got no reply. Also tried phoning but it rang out. Luckily I contacted a parent company and complained and low and behold it arrived the next day, 9 days after the original order.I also had to order more dog food. If you dont want any hassle I would recommend you dont use this company cos I wont be they are awful
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Posted 3 years ago
ORDERED FOOD AND HEARD NOTHING: no answer either email or phone. they have my money and i have no food and a hungry dog. what the HELL!!!!!!
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Posted 3 years ago
Repeatedly bad service,wrong items ,long delivery times. Good products let down by bad service have given them many chances.
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Posted 3 years ago
placed an order 2nd January, still waiting today 17th January. Yodel have supposedly attempted delivery 3 times. After the first attempt sent precise details of address still not got it,although they say they delivered it, liars.told time for paws they say I have to fill in a disclaimer form to prove I have not received it,which from my understanding is them saying ive not stolen it.still not been refunded,as I cancelled it days ago because I ran out of dog food,so had to buy elsewhere. DO NOT use this company they are absolutely useless, and like some of the other reviews on here,I'm beginning to think they are scammers. Next stop,trading standards, this company should not be trading.
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Posted 3 years ago
Terrible company. Ordered dog food. Won't answer calls or messages, will not order from them again, I even rang their parent company, and although they were very helpful they agreed that they don't answer the telephone but they did get them to message me and in the end have got my money refunded. They won't be getting any more orders from me.
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Posted 3 years ago
Ordered 2 lots of superhay finally arrived opened one mouldy musty hay opened second one and exactly the same only fit for tip no good for any animal let alone guinea pigs so they had my money and in return I got 2 bales of rubbish. Shall never use or recommend to anyone. And no point complaining as you can't photograph mouldy musty smell and plumes of mould spores coming of it. Rip of company!
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Posted 3 years ago
I've sent a few emails now asking about my puppy food order, that was placed on 7th Dec and now is 14th Dec and got no food. Really not happy with service.
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Posted 3 years ago
Waiting on my doogfood for nearly a week
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Posted 3 years ago
Time For Paws is rated 1.5 based on 162 reviews