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Time For Paws Reviews

1.5 Rating 162 Reviews
12 %
of reviewers recommend Time For Paws
Company Reviews Questions Metrics
1.5
Based on 162 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 16%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Mark W
Verified Reviewer
“Do not use this company there a bunch of con's. My order was well short Communications none existent. Time is hard enough without people like these.”
Helpful Report
Posted 1 year ago
Robert
Verified Reviewer
“Be Aware Scamers I order food for my dog for over 70£ they send me trucking number which is not working has to go true PayPal to get my money back”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“2 weeks still not received my order. I chased them 3 times. Rubbish company”
Helpful Report
Posted 1 year ago
Rob Glock
Unverified Reviewer
“Do not use - no food - no refund - hungry cat”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Promise to deliver within 3-5 days of ordering? What kind of bull are they spouting? Over 14 days it took for my order to arrive, 2 damn weeks. Would give this sorry pathetic company negative stars if I could. Ordered from Pets At Home a few times between that 2 week period and all orders arrived before this one. AVOID AT ALL COST - DO NOT BUY FROM THEM.”
Helpful Report
Posted 1 year ago
Karen
Verified Reviewer
“Order has not arrived and no reply to four emails sent to customer service. I had confirmation of order & confirmation shipped same day. No dog food has arrived & no contact from customer service. Do not use this company”
Helpful Report
Posted 1 year ago
Callum Burns
Verified Reviewer
“Took two weeks to arrive, one item was out of stock but no messages to say so and then when the HUGE box arrived the wrong item arrived. Zero responses to my emails avoid like the plague!”
Helpful Report
Posted 1 year ago
Lindsey Berends
Verified Reviewer
“Placed order on the 30th July and received 2 weeks later. Chased order up and received no response. Far too long to be waiting and ended up purchasing from another company so I now have two lots of what I needed. Second time this has happened. Will not be using again.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Avoid this company They sent me wrong bag of dog food and nome of my emails have been answered!!”
Helpful Report
Posted 1 year ago
Angela
Unverified Reviewer
“Sent out order weeks late after I put in PayPal claim. Part of order was missing. Despite marking order sheet as refund and accepting in an email I should get a partial refund they are now ignoring me.”
Helpful Report
Posted 1 year ago
Dave
Verified Reviewer
“3wks on and my order still not arrived. I've emailed them several times with no reply. Tracking says order is still with Time For Paws ??? Have since read very bad reviews about this company absolutely shocking 😳 I'm an OAP I can't afford to lose money 😢”
Helpful Report
Posted 1 year ago
Pete Stevens
Verified Reviewer
“Do not under any circumstances deal with this company!! Placed an order, no updates. Chased up after five days and received a Yodel Tracking number. after a further three days order still showing as 'with sender' As per other reviews Time for Paws didn't answer any e-mails and do not answer the phone. Set up a case through Paypal and cancelled the order and asked for a refund. A few days later received a notification from Yodel that they were about to deliver the order that I had cancelled. Stuart James Titmuss (The Director) has a lot to answer for. I will attempt to steer Trading Standars in his direction.”
Helpful Report
Posted 1 year ago
Disappointed Doesn’t Cover It
Verified Reviewer
“No response to any emails to cancel or communicate with me. Says it is with sender today. Let’s see but reading reviews I don’t hold out much hope. Very poor.”
Helpful Report
Posted 1 year ago
Pete Thyer
Verified Reviewer
“Ordered my dog food over a week ago, sent them 5 e-mails and they have not replied to any, they don't deserve to be in business, complete fraudsters, won't even answer the telephone. DO NOT DEAL WITH THIS COMPANY”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Same as other reviews. No delivery and no response. Package is marked as shipped on their site but tracking link says with sender and has done for nearly a week. Sent email, no response!”
Helpful Report
Posted 1 year ago
J LB
Verified Reviewer
“AVOID this company! As many others have said, they take your money, don't deliver and are impossible to contact. I had a shipment email over a week ago but Yodel are saying they have not received the parcel yet. 3 emails have been sent with no response. Shocking company.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Don't waste your money, ordered on the 16th July and still waiting on order. I have sent several emails with no reply also they don't answer the phone. I am now £50 out of pocket. Scam”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Still no delivery. Customer service is rubbish.”
Helpful Report
Posted 1 year ago
Jo B
Verified Reviewer
“I was a little concerned having read some of the reviews. However, I ordered my dog food and was happy when it arrived exactly one week later. Very reasonably priced and I was kept informed about delivery and progress of the order. Would certainly use again!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Took money and never sent goods, Won't respond to emails and won't answer phone. Avoid at all cost.”
Helpful Report
Posted 1 year ago
Time For Paws is rated 1.5 based on 162 reviews
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