Time For Paws Reviews

Name: Time For Paws
Rating: 1.53

1.5 Rating 156 Reviews

12 %

of reviewers recommend Time For Paws

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1.5

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Time For Paws 1 star review on 20th May 2024

Anonymous

Time For Paws 1 star review on 8th December 2023

Jacqueline Garbett

Anonymous

Anonymous // 01/01/2019

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“Rubbish. Still waiting delivery from 8 days ago. No emails. No info. No sign of delivery. Won’t reply on emails. Taken the money out of account though.”

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Posted 3 years ago

“AVOID. Placed order 8 days later I have received no despatch information. They do not respond to emails. I will never use time for paws again. They are the worst online retailer I have used in 20 years.”

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Posted 3 years ago

“Terrible service, terrible communication, slow delivery 10 days. Do not use.”

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Posted 3 years ago

“Unlike many other reviews, I ordered some flea/tick treatment for my dog and they arrived well packed within a few days. I will definitely be buying from again.”

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Posted 3 years ago

“This is without doubt the worst internet company i have ever dealt with. Delivery should be 3-5 days.....Its now been 9 days, no sign of delivery and only one responce from the company. I will never use this company again. Im going back to zooplus.”

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Posted 3 years ago

“Its now 7 days since i placed order.......Still not arrived. Will never use this company again”

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Posted 3 years ago

“ABSOLUTELY HORRENDOUS CUSTOMER CARE !!!!!! TOOK MY MONEY AND STILL NO RESPONSE AND STILL NO DELIVERY ....ALL THEY KEEP SAYING IS 3-5 DAYS .....ASKED FOR REFUND AS STILL NO REPLY AND STILL NOTHING”

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Posted 3 years ago

“I have bought the same item a couple of times from this company. This time the box of food pouches had been damaged in some way - or rather there were several fish pouches in the box which were about to explode - they were swollen and puffy and clearly contaminated. The whole box had been distorted by the swollen pouches. I have sent this company photos of the box and pouches, and a photo of my invoice. I must have contacted them five times now and they have not responded. They are also not answering their phones ‘because of Covid’. This is simply not acceptable. Please get in touch with me and sort this out.”

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Posted 3 years ago

“Although I placed my order and had confirmation of my order that was it ! They took my money and never delivered my product . They said they had emailed me to advise of a delay but this was a totally untrue and was just another way this company is run .In the end I contacted PayPal who have refunded my money .”

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Posted 3 years ago

“What an hilarious sentence time for paws - 'sorry you have had a bad experience..' .. so funny..... CUSTOMERS.....PLEASE USE PAYPAL DISPUTE RESOLUTION IF YOU CAN.....”

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Posted 3 years ago

“I placed my order on the 23rd and it… I placed my order on the 23rd and it was delivered on the 29th. I was a little worried after reading a few reviews, as i hadn't used the company before, but i didn't need to worry. Turned up in good condition and it was what i ordered. Definitely going to order from again as price was cheaper than 2 of the main stores.”

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Posted 3 years ago

“£119 spent on puppy food. No receipt, acknowledgement, order number or delivery date. No customer service. Appalling rip off.”

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Posted 3 years ago

“Hi I am a wheelchair user with an assistance dog I ordered Frazers food over a week ago but despite emailing Time for paws I didnt recieved any information as when Frazers food would be delivered. I had to order it again from a different retailer at the additional cost of £7 for next day delivery. Sorry but I wont be using Time for paws again.”

Helpful Report

Posted 3 years ago

“Ordered on behalf of my mother for her puppy. Sent me a confirmation order then 10 days later still nothing! Can't find a phone number or one that works sent a message & still no reply. I thought I had read good reviews about them & then I have discovered Trust Pilot Reviews & really regretting using them now. Now to break the news to my mother that it looks like she will never receive her order :( Would not recommend this company”

Helpful Report

Posted 3 years ago

“No reply re my undelivered pet food I ordered pet food for my dog on 18th Nov. Received email on 19th from a shipping company GFS with tracking no. but shows this is not the Company who are shipping! It appears being passed to Yodel to deliver, but 5days later tracking info still the same...I have gone into Yodel App and states 'will be with us soon' dated 19th Nov.!!! I contacted Yodel who have advised they are still awaiting my order from Time for Paws Yodel have only received their booking details(reason why I have tracking no.) Yodel advised to contact suppliers immediately. I can't buy locally, have to by online, as dog has stomach problems and food is running out. I have sent 2 internal emails to Time for Paws ...but as NO tel.no. for this company and no reply to my internal emails ..I am stuck..disgusted!!@”

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Posted 4 years ago

“We used Time for Paws on several occasions and have been really pleased but this time we still havent received our order or any response to our emails? I hope they are still trading.”

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Posted 4 years ago

“Terrible service, got messed about with delivery, had to buy dog food elsewhere as a result. Goods eventually turned up too late and rejected them as a result. Trying to get Time For Paws to arrange collection of rejected goods is fraught with lie after lie after lie. DO NOT USE THIS COWBOY OUTFIT!”

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Posted 4 years ago

“Great service and helpful staff would use again , recommended”

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Posted 4 years ago

“Terrible experience - dog food ordered 20 August, not received and still waiting for a refund 14 September. Unhelpful customer services so buyer beware.”

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Posted 4 years ago

“Sent me the completely wrong food without any notification, more expensive than I have ever paid but it was out of stock at my usual suppliers, showing they had stock at this company so ordered from them. They have sent completely the wrong food no explanation or notification would never use this company again.”

Helpful Report

Posted 4 years ago

Time For Paws is rated 1.5 based on 156 reviews