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Time For Paws Reviews

1.5 Rating 156 Reviews
C-
Happiness Grade
C-

Customer Service - Average

55.56%
Industry Average
Dire customer service , takes far too long to deliver versus any of the competition , ignores emails out of desperation to not lose a sale. Very poor service, communication and takes far too long, go elsewhere
posted 6 months ago - Anonymous
Order has not arrived and no reply to four emails sent to customer service. I had confirmation of order & confirmation shipped same day. No dog food has arrived & no contact from customer service. Do not use this company
posted 1 year ago - Karen
Still no delivery. Customer service is rubbish.
posted 1 year ago - Anonymous
PAID FOR 2 BAGS OF DOG FOOD ONLY RECEIVED ONE!!! NO ANSWER TO MY EMAILS TELEPHONE NUMBER JUST RINGS OUT I HAVE SPENT A LOT OF MONEY OVER THE YEARS WITH THIS COMPANY JUST GOES TO SHOW YOU DO NOT KNOW WHAT SORT OF SERVICE YOU GET UNTIL YOU HAVE A PROBLEM- NO CUSTMER SERVICE WHATSOEVER
posted 2 years ago - Anonymous
Had nothing but problems with this company stay well away from them. When I first ordered they said I’d receive my dogs food in 3-5 working days, this never turned up until a month later. You cannot contact this company they do not reply to emails. They also sent to me a box of mouldy food full of maggots. Disgusting customer service
posted 2 years ago - Anonymous
Absolutely shocking service. As per previous review answers, no replies to emails or telephone calls. They are happy to take your money straight away, but no communication at all. Avoid, avoid. Do not use this company I have now had to order for another reputable Company
posted 2 years ago - Anonymous
Disgusting service 11 days from order to delivery. Veterinary food that is the only thing that my dog can eat, ordered in plenty of time and only scraped through to having a meal to spare. Emailed them twice and no response at all. I will never order from them again and advise anyone that needs anything in a reasonable time frame not to bother
posted 2 years ago - Anonymous
Disgusting customer service.
posted 2 years ago - Joanna Hall
Disgraceful service I have emailed to cancel the order due to the delay in delivery called there customer care number many many times again to luck I cancelled the order they delivered eventually but I don't want it now I had to order from another supplier, my advice would be don't use them the are a disgrace
posted 2 years ago - Sean harris
Wrong order delivered. Terrible customer service!!! Refund refused....thankfully I used PayPal. I will never use this company again!!
posted 2 years ago - Anonymous