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Time For Paws Reviews

1.5 Rating 162 Reviews
12 %
of reviewers recommend Time For Paws
Company Reviews Questions Metrics
1.5
Based on 162 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 16%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Anonymous
Verified Reviewer
“40 minutes on hold to ask where the dog food is. They were going to print the label tomorrow 5 days after ordering Use only if you don't mind waiting a long time”
Helpful Report
Posted 6 years ago
OKAN AYDOGAN
Unverified Reviewer
“Rubbish service Ordered dog food 1 week ago still has not turned up or any proper update on it I have emailed to ask what was going on didn't even get an answer Will never use them again”
Helpful Report
Posted 6 years ago
Jane Oldroyd
Verified Reviewer
“Awful service,Take your money but DO Not send goods in over a week.Takes ages on the phone,must be other complaints,do not answer emails.Then don’t even have the goods ordered in stock! Don’t want to refund the money Never Again”
Helpful Report
Posted 6 years ago
Chrissie Slade
Unverified Reviewer
“Brilliant delivery service and very competitive price. Great service. Thank you.”
Helpful Report
Posted 6 years ago
Sarah
Verified Reviewer
“Ordered items which said would be delivered within 3-5 working days - 7 working days later I received my order only to find that one of the items were out of stock so they sent a completely different item in it’s place. I received no communication and no apology for delay or for incorrect item. I will certainly not be buying from them again!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Shocking service! Order placed a week ago and today they claim to have dispatched it. Now need to wait several days for the courier to deliver it! Avoid, they are a awful company!”
Helpful Report
Posted 6 years ago
Mr Bignell
Unverified Reviewer
“Paid for 2 -15kg bags skinners dog food 12 days ago still waiting payments taken .wish I had read reviews before ordering.”
Helpful Report
Posted 6 years ago
Susan
Verified Reviewer
“Have used this company for a few months and have been fine. I ordered dog food on 3 jan, payment taken, shows online that order was picked and collected and dispatched. even gives a Yodel tracking number which doesn’t exist. I have tried calling and emailing still getting nowhere.”
Helpful Report
Posted 6 years ago
Mrs C
Verified Reviewer
“Placed order for Forthglade, payment taken and item shows despatched, however I work for the delivery company and this has not been despatched. according to their delivery timescale should have recieved three days ago , not holding out much hope. Wish i had read these reviews preious to placing the order!!”
Helpful Report
Posted 6 years ago
Mrs H
Verified Reviewer
“Ordered a box of Forthglade on 2nd Jan 2019, £19:99. Still waiting for a reply to 2 emails and their phone is either not answered or I get a message”
Helpful Report
Posted 6 years ago
Matthew Kaye
Verified Reviewer
“Avoid Avoid Avoid. No communication other than the thank you for your order email. Item not dispatched, not able to get through on phone as constantly engaged (probably with unhappy customers) Will buy my dog food elsewhere”
Helpful Report
Posted 6 years ago
Florentina
Unverified Reviewer
“they phone number it's a call center , never been able to reach the stupid company -time for paws- . order never dispatched !!! DISGUSTING !!!!"!!!”
Helpful Report
Posted 6 years ago
Florentina
Verified Reviewer
“disaster company !!! ordered on 23 dec. when 24th was working days , then 27,28,29,31, 2nd of January today - also working day ... parcel still NOT DISPATCHED as yodel says they are expecting it !!!!! DISASTER ! NEVER AGAIN !”
Helpful Report
Posted 6 years ago
Keith Osborne
Verified Reviewer
“Five days after ordering and no sign of product, tracking states parcel not received by courier, no reply to messages, AVOID.”
Helpful Report
Posted 6 years ago
Adam Smith
Unverified Reviewer
“Terrible service.Order only processed 4 working days after payment, still need to wait for delivery - so all in all it is over 7 days from ordering to delivery! Does not say this is going to take this long when you place your order.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“waited 10 days for delivery of forthglade dog food. 28 of the 36 packets were damaged, i have phoned, and messaged on facebook, just to be told, not our problem, lady on the phone not intrested in receiving the goods back, or issuing a refund, i have sent photos of all individuel packets , and the damaged boxes, terrible customer service, AVOID THIS COMPANY”
Helpful Report
Posted 6 years ago
AP
Unverified Reviewer
“Ordered Dog Food, nothing special something you can pick up anywhere, their price was competitive and so went with them, although in hindsight my usual supplier Zoofast delivers in days. A week later no communication and no food, the website advises that there are currently delays and have waited over 20 minutes on the phone and still 2 calls ahead of me so still waiting on line Not a great experience but as ever you get what you pay for, looking at reviews in the last few days others are having similar issues”
Helpful Report
Posted 6 years ago
Annoyed
Verified Reviewer
“Had no issues until recently when I did not receive my delivery. I emailed to inform that I had not and they sent me a form which I had to print and fill out by hand. Didn’t have access to a printer for a couple of weeks so printed and sent back as soon as I could and got a reply saying my claim is now out of the time period where I could raise it, even though they didn’t inform me there was a deadline!!! Would not recommend as they are ignoring my emails, have taken my money but not delivered the product and refuse to put it right.”
Helpful Report
Posted 6 years ago
Barrie Robinson
Unverified Reviewer
“Waited a week for delivery then found one Purple Pack of Forthglade had been dropped hard prior to packing - carton had burst open and 2 trays of dog food had emptied into the outer box and all over the packing slip. Had to throw them in the bin. Emailed support team and raised customer complaint who took 6 days to come back asking for more info - i responded immediately and now a further 7 days and no response at all from them to bring about a resolution to my complaint. Extremely bad customer service from a company who appear to care little for promoting any repeat business.”
Helpful Report
Posted 6 years ago
John James
Unverified Reviewer
“Good delivery and competitive prices.”
Helpful Report
Posted 6 years ago
Time For Paws is rated 1.5 based on 162 reviews
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