Timpson Reviews

Name: Timpson
Rating: 2.55

2.6 Rating 303 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 303 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joe, at Tesco Potters Bar, is first-class. Nothing is a bother and he is so professional and, without question, is a credit to Timpson. Timpson are lucky to have Joe who is such a dedicated and professional employee.”

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Posted 4 years ago

“I wanted the battery replaced on my key fob and was told it can be complicated and people often mess up when doing it themselves. Any way I was quoted £14.95 so I agreed as I didn’t want the key not to work and couldn’t unlock my car. It took the man maximum 2 minutes to put a £1 battery in it. I got home and thought I would replace the battery in my identical spare key and it took me 30 seconds.”

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Posted 4 years ago

“Glasgow union street Here is the thing I was shocked by the rudeness of the annoying little tool I spoke to. I went In and asked to make sure they did pictures for a passport. He said to me yes, and to make sure I'm keeping myself right, I asked the guy what about my mask, in a sarcastic tone the little maggot said to me, " you need to take your mask off" in a sarcastic tone, leaving me feel small totally”

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Posted 4 years ago

“Timpsons lost an All Seasons king size duvet of my fathers that was originally purchased from John Lewis. Despite the claim being made due to Timpson's incompetence they refused to give a settlement that would enable my father to replace his duvet with a comparable product as we were unable to produce a receipt. When you leave your items this isn't made clear. Only once you claim is it requested but still there isn't mention that it will affect any settlement offered. It was difficult to find a receipt when the duvet had been purchased by my recently departed mother but this is of no concern to them apparently. The 'customer care' lacking at all levels. Word of warning, don't leave any items with them unless you have a receipt. I'd recommend you go to a local cleaners where it is done in house and the possibility of losing your items less and the customer care is much better.”

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Posted 4 years ago

“Went to store no. 1111 at lyons farm, worthing on Saturday 14th June, was meet by a lovely young man (Luke) who was polite, and happy to help. Well done Luke. A very happy customer.”

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Posted 4 years ago

“Excellent service from the store in Fulham Broadway today. Good to see them open again. Always very helpful and polite.”

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Posted 4 years ago

“Timpsons at Sainsburys Tunbridge Wells - always polite, always helpful. Reasonable prices and excellent service.”

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Posted 5 years ago

“Thompson’s Ramsgate always the best. Thank you for a great job done on my boots.”

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Posted 5 years ago

“By providing a very helpful and professional service”

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Posted 5 years ago

“Fantastic service from the Warrington branches. I use the large Tesco branch (jewellery) and the Birchwood branch (watches) I put in a selection of jewellery (earrings and bracelet) to be repaired. They are sent to another branch, where you will receive a quote. You then decide if you want to go ahead. Excellent prices for repairs in comparison to high street jewellers. Only yesterday l collected my wedding ring which was re-coated, again excellent job great price. The staff are also very knowledgeable in respect of jewellery and watches. I wouldn't consider going to a Jewellers now, as Timpsons offer a fabulous service.”

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Posted 5 years ago

“Martyn did a fantastic job re-soling my shoes at the Hedge End Sainsbury's branch. Very quick and very efficient.”

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Posted 5 years ago

“Sittingbourne Timpson. Keys cut. They didn’t work so took them back and guy fixed them straight away. Good customer service”

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Posted 5 years ago

“Problem with car key remote. Went to Timpson at Tesco Chichester. Scott extremely helpful. He could not have done more to try and sort it out. So pleased to have such good customer service. Very happy customer”

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Posted 5 years ago

“Just had an awful experience at Timpson in Cleveleys and wanted to share to avoid others wasting their time. Went to get my mum's key cut. Had to take it back 3 times as it did not work. No apology the guy just told me he was the manager with 6 year's experience as if that made a difference when the key didn't work. He just threw £10 at me and said 'Have a refund darlin'. So rude. I went to the key cutters opposite the library in Fleetwood and they did it first time so it wasn't me or the key. I would suggest avoiding Timpson on Victoria Road if you want the job done right first time the key cutter in Fleetwood is Fantastic!”

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Posted 5 years ago

“My daughter took her phone in for a replacment battery at timpsons in the mall cribbs causeway and the store managed to damage her screen. 3 visits later and a whole load of lies from the three staff members there and the screen was replaced but the way we have been treated has left a very poor view of timpsons.”

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Posted 5 years ago

“Visited Timpsons in the Morrison's car park in Llanishen in Cardiff North. The professional and friendly advice from "Shane" was extremely helpful and very clearly communicated. I believe the gentleman is also known by his nickname as "Captain Cod," I would highly recommend this person and his business. Thank you.”

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Posted 5 years ago

“Went to your store inside Sainsbury Chelmsford to get a key cut and was charged £7, when we tried it when we got back it went in the lock but would not turn, rather than go all the way back to Chelmsford took it to the store at Tesco Braintree, the guy put the same key back on the machine and said it would be fine, surprise surprise, I have another trip back to the store today as it still will not turn in the lock, maybe it will be third time lucky but I will not hold my breath.”

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Posted 5 years ago

“I have used timpsons in Piccadilly London in many occasions and I have never been disappointed with the service I receive The guys who work there are friendly always smiling when I walk in and more importantly very helpful and professional I just had a watch battery and a set of keys cut and although I had a issue with the keys the guys in store quickly remedied the problem with a new set with no hesitation and couldn’t apologise enough for the inconvenience it had caused me I wouldn’t go anywhere else to be honest fabulous service and customer liaisons every day no matter what time it is Also James who works in this store really is a top man and a asset to timpsons Expert on watch straps and batteries and a gets the job done quickly with no problem even when I’m in a rush he always goes above and beyond to deliver his fantastic service to us the public So a massive thank you to him Morris Cole”

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Posted 5 years ago

“Half pint at Llandudno ASDA Timpsons was amazing. She has always been so friendly and attentive. Would recommend everyone to go there.”

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Posted 5 years ago

“Tring Rd, Aylesbury Took (fully operational) phone in to have screen replaced - when I went to pick it up was told that it would no longer turn on and this was probably due to underlying issues since the screen cracked. Was also informed it should now be sent off to their tech department to look into the problem further - would take about 7 days. I suggested maybe it was just the battery had run down * but was assured no as he had tried to recharge it. Took phone home, plugged it in just to see and it came on straight away. I am hoping the above was due to the persons incompetency rather that a way of extracting more money from me * The battery was fully charged when I took it in so what the person did on my phone to run it all the way down is quite a sobering thought . Hope he found it interesting .”

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Posted 5 years ago

Timpson is rated 2.6 based on 303 reviews