Timpson Reviews

Name: Timpson
Rating: 2.58

2.6 Rating 290 Reviews

39 %

of reviewers recommend Timpson

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2.6

Based on 290 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quoted £42.50, a 3 week delivery time and having to provide a letter of authorisation for a Eurospec MP10 key. I paid £7.50 and it arrived two days later from www. replacementkeys.co.uk.”

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Posted 5 years ago

“We took a watch into the Timpson outlet at Tesco, North Shields on Thursday 27th June, to have a new battery fitted. My husband has a lifetime battery contract for this as we have for most of our watches. When we finished our shop, my husband went to pick it up; to be told - 'it was knackered' - so the assistant had not bothered putting in a new battery, and also informed my husband that he would not be able to get parts for it as it was too old. Although not a terribly expensive watch, it is an Accurist and over ten years old. However, it was a present from his late parents, so of course he was rather upset at this pronouncement. As we were due to go to Newcastle next day I suggested we get a second opinion at another branch of Timpson there. We went to Fenwicks branch in Eldon square; and the chap there fitted a new battery without any problem and it has worked perfectly ever since. Consequently we are extremely dismayed with the cavalier service received from the chap at the Tesco branch; and if this poor service is meted out to other customers, we wonder how many customers have thrown away perfectly serviceable watches on the say-so of such an incompetent employee”

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Posted 5 years ago

“Don't use - the keys that were cut will not work in my lock. So they will be going back.”

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Posted 5 years ago

“I've just spent £9.99 on passport photos which did not have the required quality.”

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Posted 5 years ago

“Do not use as the young boy behind the counter,talks you into leaving your key,after they couldn’t cut a replacement. When they tell you to come back and collect the key which they said and promised me faithfully the key would be ready as I didn’t want to leave my only key with them,I go to collect my key and they couldn’t find the key which he had ordered 2 week prior. Then he refused to give me a refund point blank as I couldn’t find the receipt after 2weeks, then he says talk any thing from the shop to the value I didn’t want any think from the shop so I took 3 pairs of Laces which would of cost 12.00, he said he could make them go missing, I said what’s the difference give me my money back as I don’t really want the laces,sorry I Can’t do. WHAT A BLOODY JOKE, REAL YOU IN WITH PROMISES AND LIES.”

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Posted 5 years ago

“I needed my heels repaired and regretfully I had worn them down more than I should. I went to Timpson, Mary Street, Cardiff and spoke to Eddie. He assured me he could fix them. When I picked them up they looked like new. I am so pleased with the results and his friendly manner and helpful service I wanted to write to show my appreciation.”

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Posted 5 years ago

“Absolutely poor' 6 weeks ago i took a watch into the shop they said it would be sent away and ready in a couple of weeks..i hear nothing so i go into the shop and snother guys ring hq and they say it will be 4 weeks before i get a quote and 4 weeks before i get it back...told them to send it back and 4 weeks later still not recieved anything back will never ever use them again!!!”

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Posted 5 years ago

“Absolutely disgusting customer service. Man in the shop screaming in my face and in 19 year old daughters face. Got keys cut and had to take them back as they would not work in the door, man was abusive and ended in him throwing the keys at us, saying there was nothing wrong with the keys. Will never be going back, disgusted with what the experience i have had”

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Posted 5 years ago

“Terrible! stay away! Last time I brought watch. There was 1 pin missing. they said they can do it. All they did - they scratched it, but did not fix. the part fell off in zero time. This time I came to copy keys. simple, regular ones. it is a straggle to open my door now with that key.”

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Posted 5 years ago

“The Service I received at Timpson’s in Chorlton Manchester was excellent 👍🏻😄 Rory, the Gentleman who served me was very polite, professional & genuinely a lovely person. A credit to the Company!”

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Posted 5 years ago

“Anas was so friendly and helpful..... the prices were very reasonable.....I was expecting them to be much more......I went into morrisons to do my shopping and when I got back the keys were ready....my son came in with me to collect and Anas remembered him from when he had been to have his watch fixed a few weeks earlier...and asked him if his watch was still ok.....lovely friendly service...”

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Posted 5 years ago

“I took the item of clothing in to get it cleaned. It came out worse than before and now has new stains on it. NOT happy!”

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Posted 5 years ago

“Hi East Kilbride arcade thanks to Mark and staff who provide efficient, friendly service at a fair price So thankful to have 3 working watches especially work fob Cheers Lynda E.K.”

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Posted 5 years ago

“The last THREE times I have had keys cut, I have had to return because they don’t work! I’m not sure if it’s the person behind the counters fault doing them so quickly or the poor quality of the key now. Never again. Reading the reviews on this site, I think they need a shake up”

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Posted 5 years ago

“Had a battery changed in my watch. Timpson broke the watch. Offered me £20 in compensation. Don't take a watch too Timpson for a battery change. Timpson staff are not trained to do so.”

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Posted 5 years ago

“Timpsons - Princes Street, Mayfair. London. The manager Lee provided superb service repairing my boot heel which had come away from my boot. Fast, efficient - a quick rescue fix.”

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Posted 5 years ago

“Bought some shoe polish in store for £3.95 online it shows the same product for £1.95 I spoke to customer service who said they can basically charge what they like in stores! I think this and the attitude of customer services is totally out of order!!”

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Posted 5 years ago

“Once again excellent service from Jason at the nuneaton asda branch. A credit to the company”

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Posted 5 years ago

“Received a skirt back I sent to be cleaned still folded as I had given them and told it was only part cleaned as it was part leather but I had paid full price and not offered any refund very disappointed and upset so will never use them again or recommend them to anyone else”

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Posted 5 years ago

“Edenthorpe Doncaster Timpsons - Big John nasty, threatening,thug, aggressive and actually frightening.Timpsons refuse to act "go to another shop" Next time Police Have EMails and letters to prove and forward to CPS”

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Posted 5 years ago

Timpson is rated 2.6 based on 290 reviews