Name: Timpson
Rating: 2.55

“Tesco hatfield tried to repair my loakes and failed. After 8 weeks they are now needing to be resoled again. I am busy exec and i thought i would give it a go but after 5 visits back to store all the rubber was finally stuck down! Albeit with 1 pin poking into my foot that they displaced while doing the work and said it wasnt them.....really terrible experience - please don't go near them! Massively upset by it.”

Helpful Report

Posted 5 years ago

Hi Greg I am very sorry to hear about the issues you have had after having your shoes repaired in our branch in Hatfield. If you would be so kind as to send the details to the email address below and we will look into the matter further - customer.support@timpson.com. Kind regards Marion :)

Posted 5 years ago

“I took a new white blouse in for dry cleaning (to remove the shop perfume as I am allergic). When it came back it had a huge stain on the front which the aggressive man behind the counter tried to convince me was there when I brought it in (it was brand new!). When I refused to accept it in that condition and insisted Timpson do something about the stain they had put on it he took away the original blue slip and destroyed it - telling me they are not allowed to give them back. He wrote out a new slip on which he stated I was complaining about a stain that was there when I originally brought the blouse in (and of course he had destroyed the evidence to the contrary!). He then told me "Pity you didn't take a picture of the blouse before handing it in" (!). I got a text a few days later to say my blouse was ready but lo and behold the stain was still there! It was a different guy this time - he was unfriendly, refused to look at me and kept his eyes focused on the person behind the whole time. He suggested having the stain tested to which I agreed. I still haven't heard anything from Timpson (it's been over a month) and when I went in to enquire after my blouse the aggressive man was back and he behaved as if I was invisible and completely ignored me. This is the Timpson at Sainbury's in Charlton.”

Helpful Report

Posted 5 years ago

“I took my iphone to have the battery replaced at Timpson Whiteley. The phone was perfect, no defects or problems, only the battery. The manager did the job himself. However, he damaged my iphone and left the screen completely loose. I don't recommend Timpson to anyone, unless you are keen to have your phone damaged.”

Helpful Report

Posted 5 years ago

“I got 2 keys cut for 2 straightforward Yale-type locks at Timpsons Tesco Borehamwood. The first key only fitted halfway in the lock, and the second went in but wouldn't turn the lock. I took them back and they took literally a minute to adjust them, with exactly the same set of results: unusable keys, same problems. I've had 3 sets of keys cut elsewhere for the same locks in previous years with no problems. I'm going back for a refund and not using Timpsons again.”

Helpful Report

Posted 5 years ago

“As an ex timpson employee I refuse to use them even with my old colleague discount card of 90% off services and 50% off merchandise, you couldn't pay me to use them! I've seen the bad the ugly and the bad from within the inside of timpson, they have too many stores and too little competent hard working staff left, if it's an old boy in there you might be in luck but if it's someone under 30 chances are they've had minimal training and haven't got a clue what they are doing and have given up.”

Helpful Report

Posted 5 years ago

“As an ex timpson employee I refuse to use them even with my old colleague discount card of 90% off services and 50% off merchandise, you couldn't pay me to use them! I've seen the bad the ugly and the bad from within the inside of timpson, they have too many stores and too little competent hard working staff left, if it's an old boy in there you might be in luck but if it's someone under 30 chances are they've had minimal training and haven't got a clue what they are doing and have given up.”

Helpful Report

Posted 5 years ago

“My complaint is with customer services. I sent them an e mail on June 24th and they cannot be bothered to answer my query. What are they employed for?”

Helpful Report

Posted 5 years ago

“Timpsons Dog Kennel Hill Next to Sainsbury’s Guy with the blonde hair and tattoos on his hands has attitude and is aggressive. His Customer service is rubbish and he try’s to argue and belittle you when you try to explain something to him. Will not be going there again. 😳😤”

Helpful Report

Posted 5 years ago

“Great customer service from Andy and Glen at Timpsons, Carpet Trades Way, Kidderminster, would recommend highly”

Helpful Report

Posted 5 years ago

“DON'T EVER USE THE FARNHAM STORE. I wish they could have the 0 star for the review because the service was worse than 1 star. I got there twice, one for cutting my main door key cost £6 and my husband even could use it to open the door, too bad. The second time I got there to change my watch battery, it cost £32.8 and the guy even didn't seal my watch. Sooooo disappointed.”

Helpful Report

Posted 5 years ago

“Do not use the Eastbourne branch awful customer service keys cut on 4 visits also the manager there was very abusive and swearing a lot had my 4 year old with me terrible language will not be returning”

Helpful Report

Posted 5 years ago

“I was quoted £42.50, a 3 week delivery time and having to provide a letter of authorisation for a Eurospec MP10 key. I paid £7.50 and it arrived two days later from www. replacementkeys.co.uk.”

Helpful Report

Posted 5 years ago

“We took a watch into the Timpson outlet at Tesco, North Shields on Thursday 27th June, to have a new battery fitted. My husband has a lifetime battery contract for this as we have for most of our watches. When we finished our shop, my husband went to pick it up; to be told - 'it was knackered' - so the assistant had not bothered putting in a new battery, and also informed my husband that he would not be able to get parts for it as it was too old. Although not a terribly expensive watch, it is an Accurist and over ten years old. However, it was a present from his late parents, so of course he was rather upset at this pronouncement. As we were due to go to Newcastle next day I suggested we get a second opinion at another branch of Timpson there. We went to Fenwicks branch in Eldon square; and the chap there fitted a new battery without any problem and it has worked perfectly ever since. Consequently we are extremely dismayed with the cavalier service received from the chap at the Tesco branch; and if this poor service is meted out to other customers, we wonder how many customers have thrown away perfectly serviceable watches on the say-so of such an incompetent employee”

Helpful Report

Posted 5 years ago

“Don't use - the keys that were cut will not work in my lock. So they will be going back.”

Helpful Report

Posted 5 years ago

“I've just spent £9.99 on passport photos which did not have the required quality.”

Helpful Report

Posted 5 years ago

“Do not use as the young boy behind the counter,talks you into leaving your key,after they couldn’t cut a replacement. When they tell you to come back and collect the key which they said and promised me faithfully the key would be ready as I didn’t want to leave my only key with them,I go to collect my key and they couldn’t find the key which he had ordered 2 week prior. Then he refused to give me a refund point blank as I couldn’t find the receipt after 2weeks, then he says talk any thing from the shop to the value I didn’t want any think from the shop so I took 3 pairs of Laces which would of cost 12.00, he said he could make them go missing, I said what’s the difference give me my money back as I don’t really want the laces,sorry I Can’t do. WHAT A BLOODY JOKE, REAL YOU IN WITH PROMISES AND LIES.”

Helpful Report

Posted 5 years ago

“I needed my heels repaired and regretfully I had worn them down more than I should. I went to Timpson, Mary Street, Cardiff and spoke to Eddie. He assured me he could fix them. When I picked them up they looked like new. I am so pleased with the results and his friendly manner and helpful service I wanted to write to show my appreciation.”

Helpful Report

Posted 5 years ago

“Absolutely poor' 6 weeks ago i took a watch into the shop they said it would be sent away and ready in a couple of weeks..i hear nothing so i go into the shop and snother guys ring hq and they say it will be 4 weeks before i get a quote and 4 weeks before i get it back...told them to send it back and 4 weeks later still not recieved anything back will never ever use them again!!!”

Helpful Report

Posted 5 years ago

“Absolutely disgusting customer service. Man in the shop screaming in my face and in 19 year old daughters face. Got keys cut and had to take them back as they would not work in the door, man was abusive and ended in him throwing the keys at us, saying there was nothing wrong with the keys. Will never be going back, disgusted with what the experience i have had”

Helpful Report

Posted 5 years ago

“Terrible! stay away! Last time I brought watch. There was 1 pin missing. they said they can do it. All they did - they scratched it, but did not fix. the part fell off in zero time. This time I came to copy keys. simple, regular ones. it is a straggle to open my door now with that key.”

Helpful Report

Posted 6 years ago

Timpson Reviews