Timpson Reviews

Name: Timpson
Rating: 2.54

2.5 Rating 302 Reviews

38 %

of reviewers recommend Timpson

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2.5

Based on 302 reviews

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kateln at Timmons Filton Bristol in the Sainsburys store location was very friendly and repaired my watch strap free of charge wonderful customer service thank you from Rikki”

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Posted 5 months ago

“Shocking customer service- don’t respond or just don’t read the complaint Really poor service from a big company - I will not be using them again”

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Posted 5 months ago

“Loughton Branch. Winston & Michael are absolutely delightful. They are totally professional, friendly, kind and do a great job. They are an asset to the company.”

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Posted 6 months ago

“Complete rip off ! They would charge for advice if they thought of it ! I Never will I go back there .”

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Posted 6 months ago

“Have waited 2 weeks for trousers to be dry cleaned. At time of leaving them at Timpsons, Sainsbury’s, Hadleigh Road, Ipswich I was told it would take 1 week. Now I have tried them on I find a double crease, front and back where one crease should be. Sloppy work, no interest in doing a proper job. Very disappointed.”

Timpson 1 star review on 1st October 2024

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Posted 6 months ago

“Took a pair of boots to Timpsons at Sainsbury's Burpham for heel and sole replacement. I was quoted £39.99! When I asked how much for just the heels it was £29.99. Being logical (I thought) I said I would just have the soles done as surely they would be £10. Nope, also £29.99. Frankly, the guy serving was totally disinterested, didn't look at me had no interest whatsoever. Having used this kiosk in the past for re-heeling and key cutting I was pretty disgusted after my last visit.”

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Posted 6 months ago

“Thanks to Timpsons in Kingswood Bristol for fixing my leather handbag that was a wedding present from my husband. You have made my day . Thanks again.”

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Posted 6 months ago

“Timpson @Clowne, Chesterfield produced an appalling job of my tailored jacket for work, the pressing must have been undertaken by an apprentice learning the trade. I had to re - steam & re press the jacket once I had it home. I will not be taking any jackets to this branch again. They are fine with less important items, such as duvets.”

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Posted 7 months ago

“Peter at timpsons based at tescos in Formby was excellent A true perfectionist Very impressed”

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Posted 8 months ago

“Popped into Timpson in Daventry on the 26th of July. Asked David if he could engraved a letter A on my necklace. Very pleased with the result. Excellent customer service. Will definitely go back back there again without any hesitation”

Timpson 5 star review on 5th August 2024

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Posted 8 months ago

“Timpson at Tesco extra in Watford. I had keys cut which wouldn't fit. It turned out it was the thickness of the blank. I returned 3 times then Naz ordered special blanks I have just returned home and they fit perfectly. I received fantastic service from Naz. He is a credit to your company.”

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Posted 8 months ago

“I am very impressed with the services provided at the Timpson branch in Worthing, West Sussex. As such, I recommend Timpson to other customers. As an autistic individual, it is sometimes challenging to seek more obscure services such as dry cleaning, clothing alterations etc. in particular as often these services require dialogue and social interaction. Such services, on the face of it, can appear confusing to me. Stores like this provide a welcome exception and have since put my mind at ease in easily maintaining my professional attire. William has practiced excellent customer service on my recent visits, answered all of my questions and processed my orders in a timely manner, without rushing me. I have been clear in what the services involve, how much they cost and when they will be completed by. The services are a fair price and completed in an agreeable time scale. The staff are friendly and informative. The opening hours and location are convenient. I hope that this positive feedback reaches William, who deserves recognition for his impeccable customer service. Thank you.”

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Posted 8 months ago

“£44 to clean a bridesmaid dress. Came back slightly better but with a note saying they couldn’t do anymore 😱. The padded cups were left in a ball and it was really creased. Poor cleaning and very expensive. Will not use them again!”

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Posted 8 months ago

“I was charged £10 for a 2min job taking 2 links out of my watch strap what a rip off won't be going there again”

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Posted 9 months ago

“Absolutely rip off merchants. 2 minutes to punch and replace 2 pins to shorten a watch strap. For this they charmed £10.95. No list of costs in the shop. Wil not be using them for any service at all.”

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Posted 9 months ago

“Significantly overcharged andTimpsons refuse to reply to me. Staff in store refused to talk to me so had to wrote off the overcharge”

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Posted 9 months ago

“Just been to have the battery in my watch replaced at the Irvine branch. I have had the lifetime replacement service since 30/7/2018 and had my battery changed 4 times. Not usual guy on today and was refused service because the Case No on the card wasn't on the watch back. It has been accepted previously. I have to wait till usual guy comes back from holiday to get my watch going.”

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Posted 9 months ago

“Over inflated prices at £96 for 4 batteries it’s a rip off!”

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Posted 9 months ago

“Excellent Service received today by Paul from the Oldham branch (5354) Thank you so much for your outstanding customer service today, Regards Elaine Lloyd”

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Posted 9 months ago

“Took in my watch to have 1 link removed from the bracelet. Perfectly good job which took 2 minutes to perform. Then charged me £10.95, which I feel was over excessive. Next time will go elsewhere.”

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Posted 9 months ago

Timpson is rated 2.5 based on 302 reviews