Timpson Reviews

Name: Timpson
Rating: 2.57

2.6 Rating 287 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 287 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Significantly overcharged andTimpsons refuse to reply to me. Staff in store refused to talk to me so had to wrote off the overcharge”

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Posted 4 months ago

“Just been to have the battery in my watch replaced at the Irvine branch. I have had the lifetime replacement service since 30/7/2018 and had my battery changed 4 times. Not usual guy on today and was refused service because the Case No on the card wasn't on the watch back. It has been accepted previously. I have to wait till usual guy comes back from holiday to get my watch going.”

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Posted 5 months ago

“Over inflated prices at £96 for 4 batteries it’s a rip off!”

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Posted 5 months ago

“Excellent Service received today by Paul from the Oldham branch (5354) Thank you so much for your outstanding customer service today, Regards Elaine Lloyd”

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Posted 5 months ago

“Took in my watch to have 1 link removed from the bracelet. Perfectly good job which took 2 minutes to perform. Then charged me £10.95, which I feel was over excessive. Next time will go elsewhere.”

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Posted 5 months ago

“Was in Basildon yesterday the service membership while the normal gentleman who is excellent is away is disastrous! Not only that I had a young lad yesterday who quoted me £5 for a stud to be replaced on a piece of leather couldn’t be bothered to do it as it was time to go home as he overpriced me he told me to go to another store I travelled all the way to Pitsea in Tesco’s in Essex to be greeted by him again and he wouldn’t let me talk to any of the other members of staff and this time quoted me £7.50 for the same item couldn’t do any other things I asked him to do seem to make problem with it as he didn’t really want to serve me for some reason he didn’t really care. I’m absolutely disgusted with the service that I was given by this young lad who obviously has got no customer service experience how to deal with people and enquiries can’t give proper quotations prices then you shouldn’t give one at all the other two men just stood by and didn’t get involved, which I found , absolutely pathetic for a business and he was quite happy for me to go and make a complaint .”

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Posted 5 months ago

“I asked Timpson to glue the sole of my sandals back together where it came apart. My first day on my holiday the sole already came apart and it was because Timpson hardly applied any glue to it.”

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Posted 5 months ago

“I initially took my shoes to be repaired elsewhere, but the work was poorly done. Desperate for a solution, I went to Timpson shop in Staines, hoping they could fix the mess. Jason undid the bad work from the other store and saved my shoes. He did a spotless job and was both friendly and professional throughout. I can't thank Jason enough!”

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Posted 5 months ago

“Excellent service today at the keighley shop which is located next to sainsburys. The young man there has great skills in customer service and nothing is too much trouble for him. I wish there were more like him. Thank you for your service today Yvonne”

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Posted 6 months ago

“Good afternoon yesterday I went into Timpson Smithdown Rd Liverpool. There was an old lady in front of me who could hardly walk the gentleman behind the counter. I think his name is Will. Made the old lady feel special like it was his mother(but it wasn’t) I only got keys cut, but I will certainly be back with customer service like that. You can’t go wrong. What a lovely man.”

Helpful Report

Posted 6 months ago

“I would never resole or re-heel a pair of shoes with this company. If Gary the sales representative is the face of Timpson’s it will be bankrupt very soon. I left a beige shoe to be resoled, the finish was terrible and all this Gary person can say in his condescending and curt tone “ I didn’t do the work”. I asked if the sole could be tided up, he did this reluctantly. He gave me back the shoe, worst than before, as he sprayed some lacquer/polish on the shoes that made the ill-marched resole look worst. Gary needs training in customer service, he is rude and quite frankly did not give a s***. I would score zero if possible, next time I will just replace the shoe than use Timpson, a shoe repair shop with no concept of repairing shoes in the 21st century.”

Helpful Report

Posted 6 months ago

“Had x2 batteries changed in my casio g shock watch lifetime guarantee today on getting home the time won't reset and the man who served me said don't ask me to set the time because I don't know how to so now I've got a watch that is useless the store was morrisons Barnsley”

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Posted 7 months ago

“Gareth at Brecon, did a perfect job repairing my favourite handbag”

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Posted 7 months ago

“Took my watch to change the battery at the Uppingham (Rutland) branch. The watch worked perfectly until then, but Timpson told me it was broken. I was charged £225 for the repair. I could not prove it, but I know they broke it when replacing the battery. I have since found someone in exactly the same situation (and exactly the same £225 bill to fix what was not broken before going to the store).”

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Posted 7 months ago

“Have visited Timpsons at Penryn - Gonzo very obliging and did a wonderful engraving job. Item ready and collected within hour. Delighted”

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Posted 8 months ago

“avoid at all costs if you have something delicate or expensive took my MOB dress to them (cost£825) paid specialist clean £44 came back ruined . except no responsibility for the damage even the manager of Timpson. shop could not believe their head of customer services did nothing.”

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Posted 8 months ago

“Had 3 new keys cut for the front door, none of them fit. The blank keys they use must be poor quality or the key cutting machine must need calibration.”

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Posted 8 months ago

“Dean at timpsons Stockport Mersey Square made my day. He repaired my handbag for me which needed a small screw to refill the handle, it was a favorite bag,navyblue Radley bag bought for me by my late grand mother, he repaireed it quickly and was so polite.”

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Posted 8 months ago

“I visited the Timpsons at Sainsbury’s in Ripley. The service was excellent, very friendly and helpful the chap fixed my favourite pair of shoes. Very happy and would definitely recommend.”

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Posted 8 months ago

“Fulham Broaway Timpson's shut 15 mins early, the shopkeeper said you have had all day to come here which wasn't the case. Timpson's Goucester Rd didn't have right size strap. V annoying. I walked for 20 mins aswell.”

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Posted 9 months ago

Timpson is rated 2.6 based on 287 reviews