Timpson Reviews

Name: Timpson
Rating: 2.55

2.6 Rating 303 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 303 reviews

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use the Eastbourne branch awful customer service keys cut on 4 visits also the manager there was very abusive and swearing a lot had my 4 year old with me terrible language will not be returning”

Helpful Report

Posted 5 years ago

“I was quoted £42.50, a 3 week delivery time and having to provide a letter of authorisation for a Eurospec MP10 key. I paid £7.50 and it arrived two days later from www. replacementkeys.co.uk.”

Helpful Report

Posted 5 years ago

“We took a watch into the Timpson outlet at Tesco, North Shields on Thursday 27th June, to have a new battery fitted. My husband has a lifetime battery contract for this as we have for most of our watches. When we finished our shop, my husband went to pick it up; to be told - 'it was knackered' - so the assistant had not bothered putting in a new battery, and also informed my husband that he would not be able to get parts for it as it was too old. Although not a terribly expensive watch, it is an Accurist and over ten years old. However, it was a present from his late parents, so of course he was rather upset at this pronouncement. As we were due to go to Newcastle next day I suggested we get a second opinion at another branch of Timpson there. We went to Fenwicks branch in Eldon square; and the chap there fitted a new battery without any problem and it has worked perfectly ever since. Consequently we are extremely dismayed with the cavalier service received from the chap at the Tesco branch; and if this poor service is meted out to other customers, we wonder how many customers have thrown away perfectly serviceable watches on the say-so of such an incompetent employee”

Helpful Report

Posted 5 years ago

“Don't use - the keys that were cut will not work in my lock. So they will be going back.”

Helpful Report

Posted 5 years ago

“I've just spent £9.99 on passport photos which did not have the required quality.”

Helpful Report

Posted 5 years ago

“Do not use as the young boy behind the counter,talks you into leaving your key,after they couldn’t cut a replacement. When they tell you to come back and collect the key which they said and promised me faithfully the key would be ready as I didn’t want to leave my only key with them,I go to collect my key and they couldn’t find the key which he had ordered 2 week prior. Then he refused to give me a refund point blank as I couldn’t find the receipt after 2weeks, then he says talk any thing from the shop to the value I didn’t want any think from the shop so I took 3 pairs of Laces which would of cost 12.00, he said he could make them go missing, I said what’s the difference give me my money back as I don’t really want the laces,sorry I Can’t do. WHAT A BLOODY JOKE, REAL YOU IN WITH PROMISES AND LIES.”

Helpful Report

Posted 5 years ago

“Absolutely poor' 6 weeks ago i took a watch into the shop they said it would be sent away and ready in a couple of weeks..i hear nothing so i go into the shop and snother guys ring hq and they say it will be 4 weeks before i get a quote and 4 weeks before i get it back...told them to send it back and 4 weeks later still not recieved anything back will never ever use them again!!!”

Helpful Report

Posted 5 years ago

“Absolutely disgusting customer service. Man in the shop screaming in my face and in 19 year old daughters face. Got keys cut and had to take them back as they would not work in the door, man was abusive and ended in him throwing the keys at us, saying there was nothing wrong with the keys. Will never be going back, disgusted with what the experience i have had”

Helpful Report

Posted 5 years ago

“Terrible! stay away! Last time I brought watch. There was 1 pin missing. they said they can do it. All they did - they scratched it, but did not fix. the part fell off in zero time. This time I came to copy keys. simple, regular ones. it is a straggle to open my door now with that key.”

Helpful Report

Posted 6 years ago

“I took the item of clothing in to get it cleaned. It came out worse than before and now has new stains on it. NOT happy!”

Helpful Report

Posted 6 years ago

“The last THREE times I have had keys cut, I have had to return because they don’t work! I’m not sure if it’s the person behind the counters fault doing them so quickly or the poor quality of the key now. Never again. Reading the reviews on this site, I think they need a shake up”

Helpful Report

Posted 6 years ago

“Had a battery changed in my watch. Timpson broke the watch. Offered me £20 in compensation. Don't take a watch too Timpson for a battery change. Timpson staff are not trained to do so.”

Helpful Report

Posted 6 years ago

“Bought some shoe polish in store for £3.95 online it shows the same product for £1.95 I spoke to customer service who said they can basically charge what they like in stores! I think this and the attitude of customer services is totally out of order!!”

Helpful Report

Posted 6 years ago

“Received a skirt back I sent to be cleaned still folded as I had given them and told it was only part cleaned as it was part leather but I had paid full price and not offered any refund very disappointed and upset so will never use them again or recommend them to anyone else”

Helpful Report

Posted 6 years ago

“Edenthorpe Doncaster Timpsons - Big John nasty, threatening,thug, aggressive and actually frightening.Timpsons refuse to act "go to another shop" Next time Police Have EMails and letters to prove and forward to CPS”

Helpful Report

Posted 6 years ago

“Ordered 2 memorial plaques for my recently departed Dad. One plaque arrived no problem the other not so.. have rung on numerous occasions the web shop with no answer. Tried sending timpson customer care emails still no reply. Eventually found a number for complaints to be quickly and abruptly put through to a different dept before even having a chance to say my complaint. I’ve got through now to the “web shop” having been put through again to be told plaque was sent out 10 days ago.. I said I have had no emails nothing to confirm delivery anything. Transpires the plaque has apparently been lost by Royal Mail and so now I have to wait for a new one. (Which I have paid 3 weeks ago at £40). Terrible customer service and won’t be using this company again!”

Helpful Report

Posted 6 years ago

“I had keys cut in the Westcroft morrisons that didn't work. Had to go back and went to get another set done but as he went to cut them I asked if they are going to work this time. All I got was " you do not trust me yep I'll gove you a refund and as he was doing that he was singing. What a Tw-t!!. So unprofessional and a waste of my time. Never never never going there again. And by the way you was using the wrong keys !!!”

Helpful Report

Posted 6 years ago

“Located in Knocknagoney Belfast. I left a set of keys in, one of which ( bronze in colour) required cut. I bought 3 for £12. When I got home I discovered they had cut the wrong one. I returned to the store today and was TOLD by the manager that it couldn’t possibly be their fault and replacement would be £16. I had one key to get cut. I handed them the right one, but it was his attitude that stank. Dreadful customer service . I will never give them my business again ( which is a lot as I’m a landlord)”

Helpful Report

Posted 6 years ago

“Three attempts to cut a basic Yale key in Leamington Spa. Gave up and got a refund after attempt three. Wasted 2 hours and caused me 4 miles of walking (half a mile each way to home to try the key each time). Every time the key looked slightly different to the original but assured it would work- but didn’t. Shoddy, careless work. One failed attempt is unlucky, two is sloppy/careless, three is deliberate or complete incompetence- a basic Yale mortice lock- nothing complicated. Went to a nearby non-Timpson shop after that and the copy worked first time. And for 2/3rds the price. Rip off and poor customer service.”

Helpful Report

Posted 6 years ago

“They charged me £49 to RUUN my best lambskin leather coat. It’s wrinkled, got oranges liquid spill burns all over it, the fabrics lost its suppleness and the harwear (buckles & poppers) have all been damaged AND there’s little tiny holes in the fabric all over the jacket. It looks like it’s been run over by a lorry. I can’t beleive it’s my jacket. £350 it cost me. I’m disgusted - giving it back to me pretending the “stains won’t come out”. I thought, “stains? It’s not got any stains on it”..... then opened the bag & saw what used to be my fave coat.”

Helpful Report

Posted 6 years ago

Timpson is rated 2.6 based on 303 reviews