Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Product is subpar. I had to make spacers to put under the handles so that the locking bar would fully move back to disengage the implement.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assis

Posted 1 year ago

“Pallet forks and fabricated frame were of build high quality. Shipping was horrible. The fork tines showed up rather quickly, the frame took almost two months. customer service, route insurance and fedex just send you in circles.( too much to type) After contacting customer service one last time and explaining the situation once again and expressing that I would be exercising consumer protection options , was the frame reordered and sent promptly, banged up with huge paint chips.”

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Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our Senior Customer Success Agents who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product looks well built however it arrived damaged in multiple areas. One being the trap door which I currently cannot slide the door through and need to have someone fix for me. Paint missing in multiple areas and a few dents as well.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Item purchased seems to be built well. Customer service is terrible”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“It was well built but it doesn’t work like the video shows. Doesn’t fit my implements. Maybe I have to have all titan equipment but it didn’t say that on the web page. Not very happy with it at all.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I was not impressed with my experience. The implement I received via freight had deep gouges in the metal tubing and its finish that required repainting upon receipt. The metal shipping crate was crushed and it had not been treated well prior to delivery. The safety guards for the implement were crushed and needed to be bent back into shape upon arrival. Basically, I received a new implement that looked like I had purchased it at a heavy scratch-and-dent discount, without the discount. A portion of the order was also shipped via FedEx. I received an entirely unrelated item and had to wait for the correct item to be re-shipped, delaying my project further. The only positive thing I can say is that customer service was very helpful in rectifying the problem and did not cause me any further hassles. The warehousing and shipping departments however appear to take no pride in their products or the service they provide. Overall, it appears they were very careless in every aspect of their jobs. I'm not sure if my experience was unique, but based on this experience, I will probably not order anything from this company again and definitely could not recommend the company to others.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Sloppy fitment”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“zero customer service, smart ass guys who blow you off, put you on hold never to come to line. item not delivered on date promiced, delayed 800 number to phillipines completely worthless, couldnt find order then i get a letter from trucking company saying they want storage fee because unit not delivered priceless unit is typical chinese generic like tractor supply, ebay stuff”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“I have bought scratch and dent in the past, but this one was the worst , it was severely damaged and bent. Not impressed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The attachment is completely fine the issue I had is with the shipping. And I know it’s out of your hands, but yet you hire the shipper. I was given a specific day and told to be home from 10 to 2 to unload the item off of the truck. I’m in contract worker who gets no overtime, vacation, sick time. So I had to take a day off of work to wait for the item. On the day I was told to stay home no one called throughout the day and the item was not delivered. The item then was delivered the following Monday and I had zero warning and was at work 100 miles away so I cannot unload the item. I had to find someone to do it for me. I never received an apology from anyone, And missed out on almost $600 by working the day I sat home. So yes I like your company but I will never purchase anything again if you use that same shipper. Somebody offered me a 10% off coupon for my next purchase, But that doesn’t mean no good as the same shipper is still involved.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Company and product were good. Packaging and delivery were terrible. This was an industrial product that would be scratched on first use. It arrived all scratched with the box almost obliterated by FedEx.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Called support with some questions. The first person could hardly speak English. All she could do was read from the same guide that came with the mower. I can read, and I can understand what I read. She was no help. The second support person spoke English, but was of little help. The hydraulic hose are too short to reach the quick connects at the loader, and the salesman never ask about where I would connect Hyd lines.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The Hitch if very heavy duty but the pins that hold the turnover ball in place are not the right size they are extremely sloppy.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Belt broke after an hour of use because of wear & tear, lol”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Although the grapple I purchased looks durable and was quickly delivered, it did not readily fit. I had purchased a secondary Titan attachment that allows the grapple to work on skid steer style units as well as Deere tractors that use the hook and pin. The two attachments would not work together due to a couple of weld-on rings on the grapple that interfered with mating the two units. Out of courtesy, I took pictures and shared with Titan that the two attachments would not work together. The response I received was "sorry to hear that" but be aware any modifications will void your warranty. Not exactly a thank you for bringing this to our attention so we can prevent others from experiencing a similar situation.”

Helpful Report

Posted 1 year ago

Hello! Please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We will use this feedback to better enhance the design of our items to suit different needs. If you have any pending issues that we can look into for you, please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“I purchased the quick attachment for my John Deere 3 series. The attachment itself fits great. very easy to install. The major problem was the "ears" that lock the rear attachment in place. When you go to unhook, the "ears" don't return all the way in to make it flush, which doesn't allow the attachment to be released. I even looked up reviews online to see if I did something wrong and I found a few reviews and videos of people having the same issue. Had to spend a few hours grinding down the metal "ears" about 1/4" to allow the rear attachment to be released. Once that was completed and spray painted to match, now it works how its supposed to.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Fed x. Ripped the box up and pushed it out at end of drive at 10:45 at nite.no damage to the equipment. We have 1800 ft drive . They should have brought it to the house.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Scratch & dent was more like a "Scratch & Drop". When I asked the associate that assisted me upon my phone order I was told that they were minor imperfections like paint chipping or smaller blemishes, no way for him to know what to say the one I would order & get would have wrong but that it would be fully functional. I went ahead with the order & the shipping was fast, Drop could've even because they use FedEx but the whole upper rack portion of this attachment is totally trashed. There's no way you can straighten that out, only way is to cut it off & weld new on. I have yet to put the forks on it & check to see if it mounts to the tractor as I am undecided @ fixing or just selling them to someone else that may have the extra time to get them like they should be. Seem to be pretty well built, just got more damage than led to believe unfortunately”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Rack worked great for one day and then the welds broke where it attaches to the bucket. No penetration!!”

Helpful Report

Posted 1 year ago

Hello! Thank you for sharing your feedback. We have reached out to you via email but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanbrands.com for any issues you may still have. We hope to be able to serve you again!

Posted 1 year ago

“The 48" bucket tooth bar said it was 47.25" and would have been a perfect fit for my bucket. The acual measurements are 48" and would not fit. I had to gring one tooth and the side plate off before cutting the bar and reweld everything back on. Also package had incorrect address. Fedex said the shipper had to make the change and I was charged $20 fee by Titan to change it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and requested to change the address as per your request. I also have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews