Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Arrived damaged, box was badly damaged and product was also damaged. Maybe more of a function of the shipper, of course. Secured the spade to my tractor, but it kept coming off.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box was severely damaged”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Mounting plates on attachments don’t line up with tractor quick connect latch pins.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“To.make a very long story short item was damaged in shipping they didn't have another one so I had to buy a more expensive one with no discount at all they don't offer military discount and I still haven't gotten my refund from my previous order that was damaged in transit when I got the new one it wasn't boxed up on or anything it was just the raw equipment the item I finally got I like but it's not exactly what I wanted and they offered me nothing for the extreme inconvenience”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the shipment was damaged in transit and was returned. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Upon reviewing your account, it appears that you have already communicated with one of our product specialists who initiated the refund for you. Regrettably, we are unable to offer a replacement for scratch and dent items, as typically we only maintain one stock. In the event that one item is damaged during transit, our only recourse is to proceed with a refund. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Lack of communication. Received part of an order and had to call about the rest of the ordered. The call was made because the order showed complete online without reference to the other item that has not been shipped.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for any inconvenience you may have experienced with your order. In the event that orders are shipped separately, tracking details for each parcel are sent to the customer's email address. If you haven't found these emails in your inbox, please also check your spam and junk folder. After reviewing your account, we can confirm that all items have been successfully delivered. Should you need further assistance, please don't hesitate to contact us at info@titanbrands.com.

Posted 1 year ago

“Free delivery came earlier than projected. Build is very solid. Unfortunately had to grind away about 1/2 in of lower slot so that pin would fit and locks would close. Appears to be a good product otherwise.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Shipping was good. The problem is the locking pins do not go down far enough and I all attachments keep popping off.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Missing bolts and nuts, didn't fit inside new 72 inch bucket so had to modify.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Well the trcks trailer was to large to come down my street had to drive 40 miles to pick up at the trucking company so they really didn't deliver the forks”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Don't know much about how the product will perform as I haven't used it yet. The Manuel is totally useless. Perhaps I I wanted to disassemble and reassemble the entire unit it would be worthwhile. There is nothing about setting up the mower for use, such as proper adjustments, how much oil is needed, etc.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the manual is not very useful. You may also reach out to our product team if you still have a hard time with the manual or if you need any information about the product, and they will be glad to assist you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I like my attachment that I got. But your cancelation policy is a joke.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer support specialists, who informed you that we received the returned item. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Shipper left part of the order at the end of the driveway on a busy road, second part of my order was incomplete as a box was damaged during shipping, paid for route insurance and still have not had the issue resolved”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I was happy with the purchase and delivery until I realized I not only purchased a Scratch and Dent, but I believe it's defective as well. It's a fairly minor defect but it will be a pain to correct. The 2" receiver tube was installed backwards with the drilled hole in the front only allowing the receiver to be pinned in the front. With the tube this way, the receiver cannot be pinned with the receiver inserted all the way in putting a great deal of stress on the tube. In other words the hitch is only in the tube a couple inches instead of 6".”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. If you think you received a defective item, kindly take a photo and a video showing the issue and send it to us for us to check. You may also reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“This order took almost 2 weeks and none of the notices delivered as promised. Actually delivered 8:30 at night. Then to add insult to this - it didn’t fit my John Deere loader as it should. The left side fit the quick attach perfectly. The right side hole was about 1/3 off. Was forced to cut the hook plate off and reweld with certified welding shop. Very bad service as I complained several times no response”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Not happy with the product the stub is welded on wrong it is turned so the pin won’t go in to latch the forks on a John Deere 2025r please contact”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Holes drilled crooked and didn’t lie up to put thumb away. Had to waste my time and make something to secure attachment away.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Item arrived completely damaged, after numerous phone calls, emails etc & > four weeks they offered a 10% refund..so I did get $19 after the above BUT still NO replacement! Told it was on back order, so I offered to accept a $75 refund but they refused on an item that cost me $213. Since I did not purchase the "extra insurance", they stated that I am not entitled to any type of a refund..sorry but this is POOR customer service! NO communication between staff, and just rec;d cookie cutter answers to every email. TOO BAD cause the product would have been great if it were not damaged...looked like it was thrown off of a 20 story ledge.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. The partial refund was issued on 03/21/2024 and should be reflected on your account in 7-10 business days. As for the replacement part, unfortunately, the part you need is still out of stock. Kindly reach out from time to time to check the availability. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Delivery was great. The root graple is built heavy enough. One big problem is it keeps coming off the Cat track loader. It will not stay attached. I don't have that problem with any other attachments. The last ime it came lose was opened to drop out some limbs. It broke one of the hydralic 90s into, and bent the other. Have called and left my phone number for support but have not recieved a call back.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“shipping was fast but missing parts and getting thru on the phone is prity hard i am still waiting for a responce”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Our Forks, and Forklift frame arrived in a timely manner free of damage. We had the best experience dealing with your company, and recommend them to other customers.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 2-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews