Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Easy to set up and folds back into itself for storage. I'm very happy with this product.”

Posted 4 months ago

“The Titan grapple attachment is well made. However, I would not likely order from this company again because of the shipping problems we experienced. The company who was supposed to deliver it to our home refused to go down our county maintained rock road (this road has log trucks that regularly travel up and down it). They also made absolutely no effort to make it convenient for us to get the equipment we had ordered. We had to drive 120 miles total to pick up the grapple at the shipping facility in Ocala, fl. They also refused to allow us to pick it up on any day other than a weekday, so this forced me to have to take a day off from work in order to travel and pick up the equipment. This was the worst experience we have ever had with a shipping company. And the employee I spoke with at the shipping facility was rude.”

Helpful Report

Posted 4 months ago

Hi. Thank you for your feedback, and we apologize for the difficulties you experienced with your delivery. We strive to provide a seamless service, but it’s clear that this situation did not meet our standards. While we work with reliable carriers, sometimes issues arise that are outside of our control. We will use your experience to help improve our processes and better serve our customers in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“It’s heavy, it’s stout and hopefully I can install on my Case 580D backhoe. After receiving the thumb and researching instillation a little more I read my boom maybe ductile iron and not suitable for welding. I need to do more research before proceeding. Lesson learned.”

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Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“Everything was as described from the product to the delivery details.”

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Posted 4 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 4 months ago

“Rust in paint of product”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Product is heavy duty and performs as expected. The reason for the markdown is because of shipping. Forks were shipped appropriately and well packaged. The frame was not. Packed in a single layer cardboard box that was significantly damaged on arrival. The pins obviously fell out because they were not there upon unboxing. I contacted customer service and they said 3-5 business days to process and you might get them in a few weeks. I had to go buy pins to use the forks. Very disappointed in the customer service when the problem wasn’t my fault.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“Haven't used it yet but definitely could use a little better engineering on stand. Had to come back to order other necessary parts but on back order until December. When shipped, delivery was made at highway entrance and not driveway.”

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Posted 5 months ago

Hi. Regarding the delivery, we’d like to clarify that our standard shipping policy is curbside delivery, which means items are typically dropped off at the nearest accessible location, such as the entrance to the driveway. We apologize if this caused any inconvenience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“I tried to send you pictures of what happened on the first use of your forkes, but you have to many ways that block my reply.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“I understand that with all shipping/freight there can be issues. With that said I know for a fact that your packaging is very marginal. It was designed for shipping some very light weight items. Poor packaging at best.”

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Posted 5 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“The pallet fork attachment fit and functioned as it should. However, it was shipped without any type of packaging and paint was damaged along the edges in several places.”

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Posted 5 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“The product looks well-made. I have not been able to use it because unlike what I was told by the Titan staff, it does not fit a more quick attach it required purchasing a $200 plus adapter.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Have not used it yet but customer service is very poor”

Helpful Report

Posted 5 months ago

Hi. We're sorry to hear that you've had a negative experience with our customer service. We're always looking for ways to improve and would appreciate the opportunity to address any concerns you may have. Please feel free to reach out to us directly. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Good service quick delivery. Little disappointed about the shape it was in when delivered. Scuffed up and bent on top bar of the frame. Powder coating coming off forks already. Looke like someone used it before it came to me.”

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Posted 5 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“The implementation is fine. Packaging for shipping sucked! Obviously the implement will get beat up and scratched up but it showed up looking like it was used for a couple years! Painted was missing on a quarter of the implement. Mostly, I think because of crappy packing for shipping. 800.00 bucks for american made. Maybe it's american made but doubtful the guy that made it would claim it.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“Auger was fine. Shipping was awful”

Helpful Report

Posted 5 months ago

Hi. We're glad the Auger met your expectations, and we apologize for the shipping issues. While we have no control over shipping delays, our carriers do their best to keep tracking information up to date. Rest assured, your comments will be used to improve our shipping process and help our courier partners deliver on time. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Built well but paint quality is garbage chipped already from shipping and falling off.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Framework came in quite chipped up, paint not adhered well”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“My forks were delivered damaged.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“Well. Appears to be a good plastic tote and tow behind buggy. The really terrible thing was the instructions. Wow. Just wow. Insteuxtikns horrible these are going reading be. You how lock build pin with unmatch thread and AA. Seriously guys, the instruction manual is ridiculous. Put some damn effort into your product. I love a manual I have to read from a phone, and I absolutely love the amazing pictures and references. Well done, Titan. You had one job.”

Helpful Report

Posted 5 months ago

Hello, we appreciate your feedback and apologize if the manual hasn't fully met your needs. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 5 months ago

“I ordered the U.S.-made version of these forks. They were delivered in pieces, not on a pallet as I expected, which was no big deal. However, there was a lot of obvious damage during transit, most notably in the paint, which made everything look as though it had been used for a very long time. The 42" forks are not easily adjustable, as the orange paint has been chipped badly and collects under the forks, making it extremely difficult to slide them into place on the frame. In addition, if you're not wearing gloves, there's a strong likelihood that you'll slice your fingers open on the chipped paint fragments that present themselves like razor-like daggers on the frame. The bottom line is this: I paid the additional money to support USA-made, but I feel like I may have been duped, as the quality is less than China-worthy. If this is USA-made quality, then we're in dire straits because the fit and finish are severely lacking.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews