Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I purchased a scratch and dent ballast box and it was missing the lift pins. I expected the damage but did not realize it would be missing parts. I was told by customer service that part of the terms is it could be missing parts. I looked for these terms on the website but could not find them. Maybe I wasn't looking in the right spot.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing part locally. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received the merchandise in good order but the forks are 2 different sizes and haven't heard anything about replacing one of the forks”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong size. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product is good. I paid for faster shipping and it took y’all forever to get it shipped from when I ordered, and there was also a delay. I paid for the faster shipping because I needed it sooner.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The product description was incorrect on their website and now I have an unusable new set of pallet forks. Not happy.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Welds are terrible”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“They kept sending me links to do a review. I was going to be nice and fix it and move on, but here you go. The words are COMPLETE REGRET! Nothing like their buckets and implements. It might hold 200 pounds if you dead center it on the post, but the work surface is so thin that it is sagging on all 4 corners and I haven’t even used it. The frame under the work surface is in a cross, so if you put anything of marginal weight anywhere but the axis that has the cross the supports, it will bend with minimal force. I will fix it by putting some angle around the perimeter, but that should have already been done from the factory. I would have gladly paid more for something built properly.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I was not informed that my order would arrive in two shipments on two different days. I took a day off for the first delivery and the driver said I didn’t need to be there. Then had to miss another day of work for the second delivery. This ended up costing me more than your competitors. Also, you say “free shipping “ all over your website, then charge $75.00 for “handling”.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was shipped in two separate packages. We still offer free shipping, but due to increased costs, additional charges apply to Titan Attachments products because of size, weight, or special handling that is required to make sure your order reaches you safely. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Product look real good but when I filled it up with water it had two pinhole leaks where the splines was welded to the drum look like they were pressurize the drum before they would send it out to catch these leaks before the customer gets them now I got to find a welder who can weld the pin holes”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Box was destroyed...no instructions...”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The product is fine but the two months back order??!! You didn’t have a problem instantly taking my money! Two months later my pallet forks show up! Most companies don’t take your money until they ship the product.!! Don’t think I’ll buy from Titan ever again”

Helpful Report

Posted 1 year ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The quick hitch was missing parts, came damaged. I filled Out a warranty and was told to go buy the parts and submit my invoice. That's not customer service. That's a hassel. I fixed it and bought the parts but will not buy another Titan attachment.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the part might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. You can email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Wrong part placed on order from phone conversation. Part was late and canceled. Second order was late and had poor quality welds.”

Helpful Report

Posted 1 year ago

Hello, we apologize for the inconvenience. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Pins on upper frame do not line up to machine frame. Pins seems to be misaligned. I guess you get what you pay for.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“What arrived was good but half the order never arrived and has gone missing. I don’t believe this to be Titans fault, trucking/delivery services have a high rate of theft/loss and miss deliveries. Very sad!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The item received was not for my tractor and when asked to return it for the correct one I was told there was a 20% restocking fee. So I’m just gonna modify mine to fit my tractor. Just beware that you give the tractor model and loader model before buying.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Parts were missing, paint was scraped off and some pieces were bent”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The ordering was easy but when I received my JD euro to Skid Steer attachment the bolts were so loose they were about to fall out I tightened them up but the lock-in handles will not stay up they keep falling down making the pins be in the locking position so every time I hook up an attachment to it I have to get off the tractor and hold the handles and shove the attachment on them lock it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Had to grind mount pins to fit my jD, pins are welded at least 1/16 to 3/32 off.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“One of the pallet forks fit perfect. However the other one was too small you couldn’t get it started on either side. Really disappointed when you spend that amount of money on a new product”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“First shipment never arrived. Was shipped again. When arrived, attachment doesn't fit like it should even though customer service assured me it would fit prior to purchase”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews