Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Im trying to return one part looks like its ok to buy not return”

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The box it came in was torn up. I opened the box and wheel bearing fell out I open it and find all the wheels are broken or bent. I sent you pictures and what I’m telling you here with no response back. Also I was upset to see this was not made in America. Please send me 4 new wheels or refund me some money. If I had to do it over again I wouldn’t have ordered from you since it’s not American made.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“First, the customer service was amazing and the shipping was ultra fast. The stump bucket I ordered appears to be very stout and the price was great in comparison. The issue is that the bucket isn’t manufactured to spec. When you compare the measurements given on the Titan fitment page to what is actual, there is a large amount of slop. So much slop that the pins that hold the bucket on wouldn’t engage making the bucket useless without modification. It was easy enough to modify with the use of a welder, cut off wheel, die grinder and various other tools. The reviews indicate this is a common issue. Great customer service and a product that is right there just needs to be tightened up. If the fitment was true this would be a five star review. Putting it to work this weekend, we will see how it holds up.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider your suggestion. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Painted product was shipped without protection. Paint was scratch and chipped from handling. Fit of the forks is very tight and next to impossible to slide. Other than those issues...they pick stuff up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I thought it had missing parts . The company informed me the item comes that way ! The attachment bolts do not have nuts .”

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Posted 1 year ago

Hello, please accept our sincere apologies for any confusion. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“On April 12 I received my pallet forks and frame. My frame is not useable because of a quality control issue. I am working with costumer support since the 19th of April and I’m still waiting for guidance to replace the frame or return the products for a full refunds.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“Still missing parts,no updates, dissapointed”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Parts did not fit properly, the A-Frame doesn't bolt properly to the frame causing the hitch pins to sit at an angle”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Pallet forks are not even with each other. Making it very difficult to pick up pallets.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I should have bought a full price unit as ther missing hardware cost me $83.00 screws and pins my mistake won’t do again”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware which is stated on the product page. I have also forwarded your feedback to our product team. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I had to spend another 100$ to adapt the hydraulic to standard fittings totally unacceptable”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Just took too long to get the second one in other equipment owner I went too long without able to make money with this machine when I got the second one in I put it on and sold it because I had to go buy another machine from somebody else to continue to make money”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“The attachment is fine my issue is I ordered the wrong back plate and it would of cost me a fortune to send it back so now I'm stuck with the wrong back plate, not to mention there is a 160 dollar restocking fee”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Wrong item sent after delays.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We are sorry the item you purchased did not fit your machine. Please contact us for compatibility inquiries before placing your orders. The attachments may look alike, but they do have different loader compatibility. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanattachments.com.

Posted 1 year ago

“Unfortunately the pins didn’t exactly fit so I had to grind the pin to get it to fit properly”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I have purchased here before, but never with such a bad experience. The item ordered was a forklift skid steer attachment, however, there was no notation of a back order and ZERO follow-up e-mails the item was on back order...rather I received confirmation of the sale and pending shipment and I thought all was good. However, to my dismay, Titan sent only the two fork arms and no attachment. They then progressively sent an e-mail after e-mail stating a date it would be in, but missing each date progressively. Finally, after about a month, I got the order in totality... This would have been a much more positive rating if they would just be honest and upfront, rather than protecting their order at my expense and option to change my mind and buy else where....”

Helpful Report

Posted 2 years ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Fork frame doesn’t fit well in the quick attach. Forks can’t slide side to side at all. I have to use a sledge hammer to get them move at all. The fork extension don’t stay on at all. Also paint was damaged on the fork frame upon arrival.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the fork frame doesn’t fit well in the quick attachment. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“There were no instructions included and the shipping box was quite damaged (don't know if this was the shipping company or not.) The attachment doesn't appear to fit, even though the rep at Titan said it would before I ordered it. I have not yet reached out to Titan for assistance, but initially it hasn't been what I hoped for, though I may have installed it incorrectly.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not fit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Bent on the first use. Had to sledge hammer it back into alignment and then rig a chain and an angle iron to keep it down ! Poor design, I wish I could send it back.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Took forever to get our product as did not know needed a prior authorization to pick up fron dock. A pain in the ass I tell you now”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews