Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Everything was great except the claimed but not free shipping. Either stop claiming free shipping or add the cost to the price.”

Helpful Report

Posted 1 year ago

Hello, we apologize for any inconvenience. We still offer free shipping, but due to increased costs, additional charges apply to Titan Attachments products because of size, weight, or special handling that is required to make sure your order reaches you safely. You can read more about the shipping policy on this link, https://www.palletforks.com/shipping-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Rollers fell off after about 5 or six passes. Need to figure out something better with the pins on the scarifier and other pins”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Well built except the minimum internal spacing on the SSQA is 28.875" whereas the spacing on my L85 (TL25) loader is 28". I would prefer the SSQA fit rather than cut the .5" on each side. I had to do the same on the Titan fork attachment which I bought last year.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The equipment is fine, communication is fine. What I learned the hard way is canceling an order and reordering the correct part is next to impossible even if you do it within an hour of placing the first. This needs to be improved. Amazon and other on line companies handle order changes very efficiently. Not only did I correct my mistake within an hour I did receive the first wrong part and return shipping was 1/2 the value of the order. You did wave the restocking fee which was nice but you need to fix the issue of canceled ordered. I know as you do my order was not packed and shipped within 1 hour. There is a missing communication link.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our product specialists, who had already submitted your return request. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I was disappointed by not having the assembly instructions accompany the aerator. As it turned out it's been troubling trying to assemble the product. The wheels are an issue because the axles don't screw into the aerator. Not sure what to do at this point.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The ballast box arrived serviceable but damaged. Sliding door rail was bent and right side 3 point hitch bracket was bent.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The drop hitch I bought is heavy duty no questions asked. Wish I would have known that the pins are kind of sloppy, I had to custom make a bracket to take the slop out of the pins. Glad I didn’t pay anymore then what I did for the hitch. There’s like no markings on it either, not sure why.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Good quality but product not perfected. The drum needed spaces on one side because they would slide back and forth and the water intake would get stuck. Also for the price the tires should be included.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Took almost 3 weeks to receive. Paint damage, bent parts from shipping.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“It’s a quality product, but it should not be punitive to return something. With the 20% restocking fee, plus shipping costs, it would cost me about 60% of the purchase price to return it. I will most likely keep it in the hopes that I can use it somewhere down the road. It would make me think twice before ordering another product from Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you are not satisfied with the return policy. We offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Dangerous instructions. DOES NOT HAVE OIL IN GEARBOX AND INSTRUCTIONS DON"T TELL TO PUT ANY IN OR HOW MUCH TO PUT IN ANYWHERE (you need 2 quarts 90 weight gear oil). Surprised that someone hasn't sued them yet. Had to assume no grease since no oil but again doesn't say anywhere in the instructions to grease before use. Also, the PTO shaft is TINY, only about 30in max extension, had to buy a bigger one and they wouldn't take the little one back for any credit or exchange. They should have an option for the size of the PTO shaft you need. Cuts okay but leaves a pile of grass clipping down the center as you mow, unlike other rear discharge mowers I've seen. Was cutting 3in grass to 2.5 inches so didn't expect to see a pile behind me. On the bright side, it is well built and is very quiet when running. Also, bought on sale for a great price! About half what other mowers cost.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Purchased the 16' Hay elevator - I was missing the entire top assembly and a few other bolts. Understand things happen but when I called to notify the answering service while quite courteous had no knowledge of this type equipment, still no matter I provided what was missing from the parts list. The biggest issue is their inability to acknowlege and approve sending me the parts that were missing. I had to call back 3 times to get it resolved as of writing I still do not have parts but I think they are coming.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The attachment sat at the local FedEx location for about a week before it was delivered. I was not able to contact anyone at FedEx to find out about shipping.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Was told the frame would accommodate the titan forks we already had and it does not.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Product is ok only. Quality was average, no instructions to assemble, holes for pins didn’t align properly and just an average piece of equipment. Spent 2 hours putting it together too.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The attachment is well built and great value. The Reason for 3 stars is because the receiving plate does not properly fit Toro Dingo, so I had to take it to a welding shop to make adjustments.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“After working a short time under 30 minutes every thing quit working the clutch that ingages the P T O were burnt out”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. To best serve you, please follow the link below to our online warranty claim form. The warranty claim process is handled by our in-house Product Support Team and this form delivers the information they need to quickly review and resolve your claim. Our Product Support Team works Monday – Friday, please keep that in mind if submitting a claim during off hours. Warranty claims may take up to 48 hours to review, but are often handled more quickly. Submit your claim at: https://www.palletforks.com/warranty/

Posted 1 year ago

“When they tried to deliver the order the tines were not with the bucket and the guy did not know where they were so we refused the delivery . Since then the tines were delivered and we have no bucket . Someone called me and I returned the call with no luck .”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item was missing upon delivery. Unfortunately, we have no control over these issues. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Packaging was not good. First item was lost in shipping. Titan refused to reship the replacement via 3-5 day shipping as originally purchased”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Grapple works good, can't believe you sent me one made in 2019?? You didn't have one made in the last year??”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews