Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Delivered to the wrong address”

Posted 8 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“The category 2 side of the lower pins on my hitch are too big and do not comply with the standard for category 2 pin sizes....they are almost the size of category 3 and therefore will not fit in my 3 point holes on one of my tractors. I bought this hitch specifically so it would work on both category 1 and 2. I would expect compliance with the standards for category 1 and 2. Sent pictures to your support team. But beyond that, the hitch is very well made and works well.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Pallet forks: Wonderful product that is super strong but it was delivered with cracked powder coat and the welds were very rusty. I almost thought it was used but closer inspection satisfied me that it was new with sloppy quality control. The correspondence regarding the shipping was under whelming as two different shippers were involved. The forks came separately from the mount. I had to call to ensure there were in fact two shipments. Why not just band it to one pallet and be done with it?”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Very great product and craftsmanship. The only problem is on a sub compact tractor the gooseneck ball needs to be about 6 inches taller. And that was the whole reason I bought it for. If that was taller I'd give it a 5 stars”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 8 months ago

“The manual is well below average when it comes to directions & details on diagrams. The crate the mower is shipped in is difficult to deal with since it is 8' long put lengthwise into a trailer. Flat bottomed crate adds more issues, since it needs to be lifted to get anything underneath. Should consider including some strap system installed so unit can be lifted out using centered weight. I had to rig up a system using my tractor forks and chains to lift this off truck without tipping it over.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 8 months ago

“Purchased Titan Quick Hitch and Titan 60” Landscape Rake. To my dismay the top hook did not work with the Rake. I had to drill 2 additional holes. Second issue is the Rake doesn’t come assembled. Third issue the Rake doesn’t come with a parking stand. If I known all this I would have went with multiple other brands where these issues aren’t a problem. I will say the Hitch and Landscape Rake appear to be high quality and well built.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Titan attachment costs are very reasonable. Additionally, the 82" rock grapple I bought has worked well. The only gripe about it is the hoses, which, as others have pointed out, are positioned in such a way that makes movement precarious without strapping them up to avoid getting crushed. But that is not a huge deal. I’d give it 4.5 stars. Now, for their fork attachments… Do NOT buy fork attachments from Titan unless you are ONLY using them in a warehouse with nicely palletized loads. They are garbage quality compared to any other forks I’ve ever used. Mine broke literally after about 15 minutes of use - lifting ~1-ton limestone blocks and moving them on farmland. I had been using a longer set of forks (another brand) to move ~2 dozen of the blocks with zero problems, as well as a LOT of other farm work. I bought these shorter ones (to help keep the load closer to the bobcat), but they broke off in ~15 minutes. I switched back to the longer forks to finish the job. For farm use, these are junk. Buy another brand. For moving pallets in a warehouse, I’m sure they’re fine (but in that case, you’d probably use an actual forklift). And, yes, I contacted customer support, provided pictures and details, etc. They stated that they were “designed for use with items on a pallet, as opposed to lifting objects off the ground, as this method would subject the frame to excessive downward force when trying to maneuver the forks under the object.” I feel as though these guys are the Harbor Freight of skid steer attachments. Depending on what you get and depending on your usage, their products may be the best value anywhere, or they may be garbage. I will likely buy from Titan again in the future, but, like with Harbor Freight, I’ll be very selective with what I buy from them.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 8 months ago

“I made a purchase for parts which were fine, but then start getting 3-5 emails a day for ads. I guess I will have to unsubscribe!”

Helpful Report

Posted 8 months ago

Hi. We apologize for the inconvenience. We have gone ahead and removed your email from our listing. You will no longer receive any promotional emails from us. If you still received any after 24 hours, feel free to reach out so we can recheck. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“No issue with the product. Shipping company took 2 weeks to get product delivered. Would have been here in less than ten days. Shipment was sent back to Mississippi from Oregon then back to the west coast. No explanation why was given.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 8 months ago

“Pins came damaged, had to buy new pins to hookup to tractor.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the pins you received were damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Please send us a copy of the receipt for the part purchase, and we will proceed with reimbursing you for it. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Poor craftsmenship wheels run very untrue bolts are too small for wheel bearings. Spacers are too big for shafts.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Hitch pin hole was not drilled all the way through. Pin would go in only one side. Had to purchase a 5/8 drill bit to finished the other hole.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 8 months ago

“Quick delivery, frame is very well built. Main spear is questionable to be rated at 3,000 lbs. I should have upgraded to 4,500 lbs on the main spear. Frame was delivered completely open, unboxed and missing one of the lower lift stepped pins.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Please send us a photo of the packaging to assist you further. You may reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“im really upset the fact that i paid for 3 packages of blades and only resived 2 till now i hvent got my other order”

Helpful Report

Posted 9 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“The website and Attachements are great. The customer service is not quite there. When my attachement showed up it was missing the 2 very inexpensive pins that were clearly shown in the pictures. When I called about the issue the agent did not speak english very well and did not know the product very well. when I asked about the missing pins, that were lost in transit. I know this because the bag that contains the pins was still attached to the attachemt frame. The agent tried to tell me I had not ordered the fork pins. I wanted the frame retention pins. Talk about lost in translation.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and confirmed that the pin is not included. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Attachment is great. The freight delivery service was great. But they were not able to deliver because of the size of the trucks they have and I had to go to them to pick up. I would recommend more info of delivery be gotten on the front end.”

Helpful Report

Posted 9 months ago

Hello! We apologize sincerely for any inconvenience you've experienced with us. SAIA handles shipping for this order, and unfortunately, we cannot directly influence their delivery service. Freight orders are designated for curbside delivery, while ground orders should be delivered to your door. If SAIA deviates from these instructions, we recommend contacting SAIA's customer service to file a complaint. For further assistance, please contact us at info@titanbrands.com.

Posted 9 months ago

“The product itself I haven't tested but just looking at the packaging I'm concerned with the condition it's in. It looks careless the way they packaged it. Rips and tears cover the whole box.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“PRODUCTS CAME IN ONE PIECE AT A TIME OVER 10 DAYS”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 9 months ago

“My order has not been completed. I am waiting for the second pallet fork to be delivered. The first ONE arrived a couple of days after ordering, with a notation on the label "1 of 2". The stabilizer bar arrived a couple of days later. I called Titan Customer Service, was told something about "the shipping label barcode* was missing(?). Still waiting for SECOND fork. The pieces that I got appear to be great equipment.”

Helpful Report

Posted 9 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Missing part on the holding screw the large washer that clamps it to the bucket is missing.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews