Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I bought the 6' backhoe. Nice machine. I damaged a hose and discovered the fittings to replace the hose are some kind of oddball thread that are totally UNAVAILABLE anywhere. I tried to order a new hose from Titan only to be told spare parts are also UNAVAILABLE. I filed a warranty claim that is outstanding as this is written. I like the machine just fine but am sorry I bouight it. The only reason for this is becasue of the odball fittings on the hoses. If you would use a common fitting all would be good.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the hose of your item got damaged. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the part order for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The pallet forks quick attach pin plate don't match up with my loader pins. And I have had my complaint in your system for about a week now and still haven't received any type of your company rectifying the problem. Disappointed! The only reason I didn't give a one star is because if I can get the forks to go on my tractor?? They look pretty good.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“So far, the items we ordered are fine. But Titan Attachments uses the most incompetent shipping company (CCFS) we’ve ever dealt with. It took over a month to receive the final pieces of our order. And this very heavy pallet delivery was dumped on the side of the road by our house. Not inside our property, not at our driveway. But literally on the side of the road near our house.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Parts that came had missing parts and wrong parts in package. I will be very hesitant to purchase from here again”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and advised you on how to file a claim with Route. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product seems well built, but it is very marginally compatible with my Land Pride QH16 quick hitch. Fit is very tight and almost unworkable. The advertized quich hitch compatibility was a major factor in my purchase.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Shipment came missing most all hardware. Waiting for missing parts. Should have known as most of reviews that I read before ordering had same problem just hoping Titan would have fixed this problem but clearly you haven’t”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The shipping was extremely convenient, hence the two stars instead of one. The paint job is terrible--there are shards of metal and staples painted onto the frame, the paint was already chipped off in several places, and the paint easily chips off further. The skid steer slot wasn't wide enough for my tractor, so I needed to grind off another 1/2" on each side so it fit.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Both implements were scratched and dented, missing pins for 3pt connections.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Hay elevator was dumped at the street. It would have taken 20 seconds to deliver it and instead dump it at the top of the driveway where there was plenty of room for a large truck to turn around and exit.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Went to fed ex terminal and picked up mower myself. Fed ex called the day of delivery and said they could not deliver to my address due to some type of restriction on my road ???? Titan needs better communications with fed ex!!!!!!!”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Never rcvd email that it shipped. Never returned email reply requesting delivery appt. Carrier left freight on the edge of road with no notification of delivery or ability to check for damage. Product is good”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box was jacked up, leaving painted areas exposed and paint scratched off.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Equipment arrived on time. Not as well built as anticipated. It bent the first few days of use.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“the first hay frame was lost in shipping and titan sent out another which we did receive.but the process took over a month. i will have reservations about ordering from titan in the future.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed because the first shipment was lost in transit. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received the replacement order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The site is terrible. Didn’t allow me to ship to an address which was in the autocomplete system. Shipped to my parents with the intention of getting it corrected right away. Except, there was no answer from customer service for 2 days.. then they told me it’s $20 to do that (irrespective of a broken site). This cost us hours and gas to go drive 3 hours to get the attachment to our home. A frustrating experience. Not sure if we can purchase from this site again. Too bad because the attachment itself is nice.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the technical difficulties. In the future, you can also give us a call at 1-888-410-1503 to place an order for us to manually correct the address for you. You can also try to untick the box that says to use your shipping address as your billing address, click on Add new, and enter your billing address manually. If it does not resolve the issue, we highly suggest that you try using another browser instead or lastly do a basic troubleshooting step in your current browser by refreshing the page or clearing cache & cookies. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Disappointed...the Stump Bucket did not fit my johndeere tractor loader because the attachment pins were welded on crooked. After considerable grinding to reduce the pin diameter I was able to make it fit. The Green paint was applied right over top of a lot of welding splatter that was never cleaned up. I was proud to buy an american product, no so much after receiving this one. Hope the quality is better on there other products.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Company refuses to tell me why there's a $75 charge on the invoice. Listing said shipping was free so have no idea what it is for.”

Helpful Report

Posted 1 year ago

Hello, we apologize for any inconvenience. We still offer free shipping, but due to increased costs, additional charges apply to Titan Attachments products because of size, weight, or special handling that is required to make sure your order reaches you safely. You can read more about the shipping policy on this link, https://www.palletforks.com/shipping-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The Brush Hog was damaged during shippment/delivery. There was unseen damage on the blades. The shipping frame was bent underneath and the blades were jammed. After I cut the frame to remove the mower, I could not free it from the base of the shipping frame. After lifting with tractor and taking a tow chain over the blade, a short tug with my hand released the blades. I'm now concerned there may be damage to the rotating assemply. And there was a missing bolt for the skid plates and a nut that I can't identify as belonging to the skid plate assembly.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Not heavy enough broke already.in welding shop getting fixed”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“No updates on shipping. I had to call several times due to missed delivery dates.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the order was delivered on 02/21/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews