Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Attachment was falling out of the box when delivered, terrible packaging and no effort was out to the box… shame on the guy who shipped it…..”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The unit showed up chipped up, I get shipping something this heavy will get bumped up. I expected to touch it up with John Deere Green but...the color green on this ballest box, since it's made overseas does not match. I have to repaint the whole unit. Please get John Deere paint to match.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“missing part of order, customer service has been responsive in resolving the issue so far”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Customer service was not good. Lied about merchandise already shipping when warehouse said they would hold order.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you no longer need the item, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“I ordered a rock rake grapple. I told them I needed 3/4" connectors. It was shipped to me with 1" connectors. When I contacted Titan to let them know, they pretty much told me too bad. I told them I wanted to return it and they said that they would charge me 20% for restocking and I would have to pay for the return shipping. This seems like a bait-and-switch routine and it will be reported as such.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“the bucket is not built heavy enough it bends at the pin points”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I purchased a scratch and dent item but it didn’t even have the hardware to put it together. It was just sloppily thrown into a box. It was a scratch and dent not incomplete item. Disappointed.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who provided information about Scratch and Dent items. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Hay bale spears didn’t fit properly. Still waiting to hear how the situation will be handled”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I would have gave a five-star review but the item I purchased dropped in price one day after I ordered it without my knowing. After I got it delivered I tried to get a price to adjustment 4 days later and was not allowed to do so. Would have saved me $250. Kind of takes away the confidence in purchasing from, Palletforks.com. Don't know if I would be so confident to purchase again because of this I would have to wait and wait and wait for the best price, and ultimately might decide on something else.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com if you require any additional support.

Posted 1 year ago

“My 2 star rating has more to do with customer service than the item I bought. The item was damaged during shipment so the carrier sent it back to Titan. So I sent customer service an email pointing out what has happened. Here is a copy of the message I sent: "It appears that my order has been traveling through many states and is heading back to Titan. Could you please get this order sent to me in a timely manner? Thank you" I received a reply that Titan would look into this matter. After a few days without hearing anything from Titan I called a sales representative and told them what had happened. The sales representative put in a replacement request immediately. That interaction was very positive and with a positive outcome. My issue with Titan started when I received the email for the replacement order. In that email Titan stated that " I should consider this a "one time courtesy" to replace this order since I opted out of delivery insurance.". So Titan's stance is that I should be grateful that I received an item from them that I paid for. I find this shocking. Specially, since I never received the damage item to begin with. For this reason I highly doubt that I will ever purchase anything else from Titan. As for the item itself I have found that the paint flakes off very easily and quickly and the 2 bottom link pins are to long which causes them to spin which in turn causes more paint to be scraped off.”

Helpful Report

Posted 1 year ago

Hi, we apologize if the order was damaged in transit and was returned to our warehouse. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. We suggest you get the insurance next time but if you really don't want to, you have the option to remove it at the checkout page. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“O had a Titan pallet fork attachment with a John Deere quick mount. I had used it on my John Deere tractor, it worked fine. When i went to mount it on this quick hitch adaptor the holes on one side did not line up with the pins on the Titan pallet forks. I had to use a die gringer and grind the holes up adout 1/4" on one side.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I do not like the fact there was no instructional sheet on putty this item together.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com//core/media/media.nl?id=23216184&c=3642276&h=dfinQ-_2nDeUjgoLLNMDZlt1H1FV7Nk0P7YastCZ-cWvfOG5&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“very difficult to get replacment parts”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who sent you an email on July 18, 2023, asking which part is missing but we have not heard from you. Kindly reply to the email or contact us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The forks are great the frame doesn't fit well on my t62 bobcat one side fits and locking pin locks good the other side doesn't want to lock once I finally got it to lock the piece that it locks in is bent down like it was welded work.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Item looks like it had been repaired resprayed in places”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern and offered a partial refund to compensate for the inconvenience. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“The Toro Land Plane was delivered in 3 parts, over a period of a few weeks. Part 1 arrived and I contacted the company, and they told me the other part would arrive a week or so later, which it did. However, it was missing the 4 bolts needed to attach the two parts, which I contacted the company about, and were subsequently shipped to me a week later. I then learned that I needed a giant wrench (30mm) for the bolts, which Amazon shipped to me overnight. I've now assembled the land plane, which seems sturdy enough, though I had to use the bolts to close up about a 1" gap between the parts. The thick but soft metal bent to the will of my new giant wrench. The problem here was communication.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The grapple i purchased is ok for the price. For starters the website specs for the weight are incorrect according to the placard on the attachment. Not sure which one is correct. 2nd the hydraulic hoses are excessively long and arent secured correctly. I end up pinching mine in the tilt cylinders multiple times. They did a great job ptotecting the cylinders but completely neglected the T in the middle where everything joins. A stick or branch can and will easily brake this off. I will have to take it to a shop and have a plate welded in front of it for protection.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I got the mini skid steer flail mower only used it about 3 times a total of about 1 hour . The seal is leaking. I contacted Titan ,and all I am getting is email ,no answers I am tied of it I will have to fix it my self”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email sent by the product and warranty specialist on June 28, 2023, to continue with the claim. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Cut is ok. Not great for a finish mower, more like a bush hog. Most frustrating part is if mowing on anything other than super flat surface, the mower trails off to the side. I’m keeping because I think I can rig it up to follow better and I need it for mowing certain areas”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The bucket is already broken beyond use already. I've only dug two holes (in dirt) and the back welds have broken. The bucket that is on this fronthoe is not heavy duty enough to do anything other than dig sand "maybe". Now I need to find a replacement bucket that is more heavy duty. Any suggestions on where I could find one that will hold up and fit the equipment I purchased from you? I have tons of photos and video that I can provide. As of now I have two small holes worth $2500 and a broken paperweight. This is very frustrating and I'm sure I'm not the first. CLOUDCAC@AOL.COM”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews