Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Product came with the wrong bolts. Trying to get the correct ones...hopefully the arrive soon. Thanks”

Posted 10 months ago

Hello, please accept our sincere apologies if parts of your order are correct. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Quick delivery, but FedEx delivered it to my neighbor instead of my house built well, but the two adapters will not fit John Deere bucket, and it will not fit a WR Long grapple without Alterations. The John Deere hooking pin to skid steer style quick attach works good fit good.”

Helpful Report

Posted 10 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 10 months ago

“The attachment was exactly what I needed, and it arrived on time. Unfortunately before I could use it the tractor stopped working and I needed to return the attachment. Well before buying read the return policy as it is very restrictive. The attachment has to be unused, you have to pay the return (expected as you should not put that burden on the company) and then which is the reason for the 3 stars you are penalized with a 20% restocking fee, excessive to say the least as these attachments are very expensive. In my case, between shipping and restocking fee it was better to keep the attachment I cannot use. Other than that as I mentioned the item was exactly what I asked and on time- 5 stars.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“When I received my fork attachment the top was bent in shipping I guess. Still works but it was bent never the less. That’s why I rated a three. I’m not the kind of person that would send back as long as it worked.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Wrong item sent first. Correct item was shipped a week later. Had to deal with return.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement and return of the wrong item. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“The product does work and has made my life easier. It was manufactured wrong and does not fit on one side. Either it was warped or bent too short and will not allow the securing clamps.to engage on the right mount”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“My order arrived very quick. Was placed on a Tuesday and received on a Friday. Order was for a set of standard 42 inch pallet forks. The only problem was that 2 different size forks were sent, a 42 inch and a 36 inch. I had to call and have another 42 inch fork sent, which was and it only took a few extra days but it was kind of a hassle having to take pics and send them but at the end of it all I finally had my pallet forks. Not totally disappointed but a little Will order from again”

Helpful Report

Posted 11 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 11 months ago

“The Middle Buster is solidly built, and needed minimal assembly to hang on the tractor. As some reviewers point out, it has the wrong length bolts for assembly. Not a showstopper for me, but it is sloppy considering this is a heavy duty, farm implement meant to last for years. Shipping was pretty fast, considering I am 2 blocks away from their shipping center and it got to my house in 25 hours. I could've crawled here quicker, but so it goes.”

Helpful Report

Posted 11 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 11 months ago

“Products were decent for the price. The packaging definitely outdid use improvement.”

Helpful Report

Posted 11 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 11 months ago

“Product was fine but had bad experience with Fed X. Left frame next to road, 1100 feet from house. Did notify me of its location. Want use Fed X again UPS is better.”

Helpful Report

Posted 11 months ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“I ordered Titan pallet forks due to decent product reviews and a price that was what I considered reasonable in comparison to other options. The shipping was pretty fast although one fork came a couple of days later than the other two parts. The tracking info was kind of messed up so the poor Fed Ex guy got no help from me to unload 90lb parts due to delivery when I was not expecting it to be. They do seem to be made well. The welds are not perfect but acceptable for the price. One problem is they do not easily install on my quick tach loader. It fits, but I have to mess with it to get it to the right position to get the pins in the holes and clipped in. So far, for the price and how often I will use them they are acceptable.”

Helpful Report

Posted 11 months ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 11 months ago

“While I really like the products, order processing leaves a lot to desired. I placed a large order, $3500, which sat for 3 weeks, no explanation or status given on the website. I finally got in contact with a third rep that told me some tax info was missing. I email the info and the products arrived all within 3 days via freight and FedEx. Not once in those 3 weeks did anyone contact me for the missing info or give/show status updates. How hard can it be to send an email, txt, or call when there is a exception in order processing, it's not like the contact info was missing. 3 stars because the products are great, but the order processing was 0. Better luck next time, maybe!”

Helpful Report

Posted 11 months ago

Hello, we apologize for the delay in your order and regret that you weren't contacted regarding the order that was on hold. We'll ensure this feedback is utilized to enhance our services going forward. It's reassuring to hear that one of our support team members could help resolve the issue for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Was excited after reading prior reviews about the quality of the open box equipment, was disappointed when when I received it. Box was destroyed, parts were missing, and the attachment looked like it had been used on a farm daily for 7 months. It works as it should so I have no complaints regarding its construction, just its handling by the prior owner. I knew this was a possibility when ordering, just disappointed based on other reviews.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“60" standard duty Grapple I'm giving this 3 stars because not sure if I like it or not. I've been grinding and filing on it because it will not lock in place. It's getting close but still hard.Once I'm finished grinding I'll test out the hydraulics and after the locking issue I'm sure that they probbaly didn't chek system for leaks. It seems well built just wish I didn't have to waste my time fixing something that should have been checked at the factory.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The first order of the Ballast Box was shown shipped and I received no more notifiacations, nor did I receive the box. I contacted Titan and they researched and fojund the item lost in shipping. They offerred to refund the payment or reorder the box. I requested a reorder and this time received the ordered item. It was several weeks after the initial order, and was somewhat "banged up/scraped" on delivery, but is functioning well so far.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was scratched. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Looks functional. But general quality lacks. You would think they would line things up and square stuff up. I’m taking things like the access door mounted 1/4” higher than the frame it’s in and more than a 1/4” out of square in the opening. Cross bars not straight or square. Looks a bit like I built it in my garage. Painted not powered coated.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Received the wrong mower to begin with. Titan fixed the problem which was great that is why experience is not a 1.”

Helpful Report

Posted 11 months ago

Hi, we apologize for the inconvenience caused by receiving the wrong mower initially, but we're glad to hear that we were able to resolve the issue promptly for you. Ensuring customer satisfaction is our top priority, and we appreciate your understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Seems like a good product but haven't been able to use it yet due to the fact that the couplers were different from my tractor. This product needs to have a selection of couplers offered to the customer at the point of purchase. Only other issue so far is the tapped hole that secures the pin for the cylinder is cross threaded. Probably rereview it after use of the tool..”

Helpful Report

Posted 11 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 11 months ago

“I misunderstood the product description and thought that 1 3 ment cat 1 to 3 thus ordered the wrong quick hitch for my 4240 JD. Fortunately I have a 3000 Ford that it will fit.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The attachment itself seems nice, except I can't get it out of the steel cage it arrived in until I can find someone to cut it apart. Also, tracking never updated. Shipping company didn't contact me prior to delivery or during delivery since I wasn't home and just dropped it where they wanted on my driveway in the metal cage that we can't move or access our attachment from. Hopefully you can work to make communication better between yourself, Shipper and the customer”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews