Titan Ramps Reviews

Name: Titan Ramps
Address: 3839 Forest Hill Irene Rd, Suite 100, Memphis
Rating: 4.04

4.0 Rating 1,486 Reviews

75 %

of reviewers recommend Titan Ramps

4.0

Based on 1,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7555

Email:

info@titanramps.com

Location:

3839 Forest Hill Irene Rd, Suite 100
Memphis
38125

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item got sent to wrong address and you did nothing to help me get what I paid for. Thanks for nothing!”

Helpful Report

Posted 2 years ago

Hello Robert. We apologize for any inconvenience. I reviewed your account and confirmed that we have delivered the item to the address indicated on the order. Unfortunately, we won't be able to issue a replacement or refund since we delivered it to the correct address. We suggest you check the item on the address you have input on the order. We appreciate your understanding. Please email us at info@titanramps.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Super fast delivery and so far the item meets my expectations!”

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Posted 2 years ago

“Still waiting for hardware not in box going to cancel payment on credit card”

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Posted 2 years ago

Hello Albert, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please reach us at info@titanramps.com if you require further assistance.

Posted 2 years ago

“"Fitness Dev?" Can't. Try again in the future. Now is not time. Thank you.”

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Posted 2 years ago

Hi Karen, thank you for your feedback. Unfortunately, I wasn't able to locate any emails or phone calls from you; if you have an outstanding issue, please reach out to us at info@titanramps.com and reference PBR Amyra and we will be more than happy to assist you.

Posted 2 years ago

“Gongs are just what i was looking for at a great price and were delivered earlier then what was originally expected.”

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Posted 2 years ago

“The rails can be reversed and it hold bike perfectly also very heavy duty very well made”

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Posted 2 years ago

“Delivered as promised. Great quality.”

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Posted 2 years ago

Hello Michael! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 2 years ago

“Ramp is great! Shipped fast and just as described.”

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Posted 2 years ago

“Ramps were on sale so I got a price and received them in a couple days with free shipping!”

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Posted 2 years ago

“Great targets! Great price!”

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Posted 2 years ago

“I love my new Titan Racks. Easy install especially with all the amazing mounting options and brackets.”

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Posted 2 years ago

“Packaging was ineffective at preventing damage to ramps - very minor but I can assume there are worse cases than my limited damage. Suggest additional padding at corners of the packaging. Weight ratings seem optimistic, rolling my 450 lb motorcycle onto the 750 lb-rated middle ramp was concerning. It appears to already have been overloaded to the point of passing yield strength with minor deformation. Suggest using safety factor of 2-3x's the anticipated load, same as structural engineer would require. Lastly - it would be nice to include some type of clamping mechanism to hold the 3-piece ramp sections together (bolts, quick-release clamps, etc).”

Helpful Report

Posted 2 years ago

Hello Jason, please accept our sincere apologies if the item you received has minor cosmetic damage. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have forwarded your feedback to our product team for them to consider changing the packaging. You may contact us at info@titanramps.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Helpful and courteous customer service.”

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Posted 2 years ago

“Great product. Fast delivery. Would buy from again.”

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Posted 2 years ago

“Overall positive experience. The ship tracking was spot on too.”

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Posted 2 years ago

“Quick processing of order. Quality ramps 👍”

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Posted 2 years ago

“I'd leave a 0 for a star seeing you shipped an item other than what I ordered !”

Helpful Report

Posted 2 years ago

Hello Robert, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanramps.com and mention PBR Amyra.

Posted 2 years ago

“Doesn't fit chevy double wall bed well”

Helpful Report

Posted 2 years ago

Hello Cliff, please accept our sincere apologies if the Raised ATV UTV Truck Bed Rack doesn't fit your Chevy double wall bed. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titanramps.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanramps.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Good job of communication. Looking forward to using the equipment.”

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Posted 2 years ago

“The product was delivered timely and as promised.”

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Posted 2 years ago

Titan Ramps is rated 4.0 based on 1,486 reviews