“I order the Titan Fitness Safety squat bar. I called customer service to figure out my delivery date. I was assisted by Paul Martinez. Mr. Martinez went out of his way to help me. He provided all the information I requested and even applied a discount to my purchase since the was currently on sale. Thanks again for your help.”
“All the boxes from ups arrived pristine with great quality welds and powder coat! One item was a little banged up out of the box, but not a big deal since it’ll be throughly used.”
“I had a great customer service experience with Sunshine Lumasag. I needed a replacement part for a Unit I purchased from Titian Fitness. She was very helpful and quick with getting me what I needed. She was tremendously nice as well and made the whole experience very smooth!”
“Paul Martinez was great help. I was sent the wrong item. When Paul looked he saw that my correct item was no longer in stock. Together we found another item that would make my order correct and he was able to send that to me. Great customer service”
“I received the wrong order but I had no trouble returning it. Company took responsibility and Angelo Vicencio was most certainly on top of it. Thank you for taking care of it ASAP! Your customer service was most certainly appreciated!”
“The ordering was simple, good prices and shipped soon enough. the problem arose when they sent it via Fedex. Fedex stated it was delivered at my front door. it was a lie. I was home all day and no doorbell or knocking. easy to see the address and where I live there is no one walking or driving by. I am convinced it wasn't delivered and the driver lied. I contacted Titan fitness and they are fixing the problem with another item shipped to me. Hopefully not by Fedex. I believe the 2nd item sent is free of charge as I explained the circumstances and showed how it wasn't stolen from my front door. titan fitness stayed in contact with me and said they will add "signature required" for the next delivery”
“I had a chat with Angelo Vicencio. I was looking for information from a purchase in 2017. He was polite, responsive and provided me with the information I was looking for very quickly.”
“I am a long term loyal customer to them, they stride to rectify any mishaps their equipment provides, recently had a flaw in an item I purchased, promptly received a full refund and did not even ask for the product back”
