“I am a long term loyal customer to them, they stride to rectify any mishaps their equipment provides, recently had a flaw in an item I purchased, promptly received a full refund and did not even ask for the product back”
“There was an error Titan’s end not adding reward points. Once I brought it to their attention it was rectified immediately. Thank you to the agent for all of their help in doing so.”
“I was missing loyalty points on my account and emailed the company. Mary Jane Cabanas reached out to me quickly and resolved the issue promptly. Glad she’s part of the company and help reassures me that I will continue doing business with titan fitness.”
“Angelo Vicencio assisted me with my first purchase through Titan. Angelo was extremely proficient and professional in assisting me with a coupon issue. He kept me updated throughout the entire process. I will definitely buy and recommend Titan”
“When I recieved the wrong product I got a reply to my customer service email in less than an hour. Marj Gregorio, my CS rep, offered to fully refund the purchase price and said there was no need to return the incorrect product. I was very happy with the timeliness and nature of the resolution.”
“Michellyn Tan was super helpful. The carrier lost my order, so Michellyn got me a replacement order right away. All I had to do was contact support in the Live Chat, so it was super easy. Mistakes happen; it's how they made it right that stands out to me.”
“My compliments to Angelo Vicencio my Titan service rep. He went above and beyond to answer all my questions and remedy a situation that has been ongoing for several years. Hats off to you Titan for hiring quality people like Angelo. I will continue to be a loyal customer when I know I have this kind of backing from your Representatives. A big thank you to Angelo Vicencio”
